(Closed) Vendor rant

posted 5 years ago in Logistics
  • poll: What is a realistic amount of time for a vendor to respond to your call or email?
    24 hours : (8 votes)
    29 %
    2-3 days : (20 votes)
    71 %
    1 week : (0 votes)
    1-2 weeks : (0 votes)
  • Post # 3
    Member
    319 posts
    Helper bee
    • Wedding: December 2012

    I would say 1-2 days.  Yes, it would be great if they called within 24 hours but you also have to remember that they are in the hospitality industry where they don’t just sit at their desk or office the whole time. AND it’s the middle of wedding season. Now in your situtaion, it’s a little different. If he told you he’d respond by a certain time and doesn’t, that’s not good.  And weeks, I’m sorry, but week’s is TOO much.  I think once you hit the 24-48 hour mark you’re within your right to call and just make sure they didn’t forget (which could easliy happen in all the chaos) but I wouldn’t freak out or think they have bad buisness practices if they didn’t call you back in 24 hours.  Again, I understand your story is different and with your examples, yes, I would be very irritated!

    Post # 4
    Member
    701 posts
    Busy bee
    • Wedding: June 2012

    I had a vendor that forgot we even had an appointment, so when we showed up they weren’t ready for us. It was an all inclusive venue and needless to say if they couldn’t get their stuff together well enough to know when they had an appointment there was no way in heck I was going to let them put on my entire wedding…

    Post # 5
    Member
    1361 posts
    Bumble bee
    • Wedding: September 2012

    I voted for 2-3 days, but givent hat it’s wedding season, I wouldn’t be surprised it it took at least a week to hear back from them.  Are you really getting married 9/1/12?  If so, we’re date twins!

     

    Post # 6
    Member
    63 posts
    Worker bee
    • Wedding: August 2012

    this is one of my biggest pet peeves, we also run a small business and answer asap! you need to show your customers you care… if you don’t need the money, then close your business.

    i think 2 or 3 days is my max, then I keep bugging them and calling. I also make it clear to them that I am not happy because they didn’t answer my calls or emails.

     

    Post # 9
    Member
    1765 posts
    Buzzing bee
    • Wedding: September 2012

    I seriously think they should respond in 2 days. I find it obnoxious when it takes forever to get a response. I’m trying to confirm some details with my vendors and I’m getting so annoyed waiting for them to get back to me. 

    Post # 10
    Member
    2699 posts
    Sugar bee
    • Wedding: June 2012

    2-3 days. After that…chase!

     

    The topic ‘Vendor rant’ is closed to new replies.

    Get our weekly roundup of the best of Weddingbee.
    I agree to receive emails from the site. I can withdraw my consent at any time by unsubscribing.

    Find Amazing Vendors