(Closed) vendor response (or lack of) question

posted 7 years ago in Logistics
Post # 3
2600 posts
Sugar bee
  • Wedding: June 2011

I know it’s frustrating, and I don’t know for certain that this is why, but I work as a coordinator and I’m guessing it’s partly that her days off are different than regular weekends, and she’s probably getting in the thick of summer weddings with details for things coming up in just a few weeks.

I know it’s not fair, but she’s likely prioritizing to get back to those brides first, just as you’d want her to do when your wedding gets closer and closer.

Try asking very specific questions and giving her a deadline – for instance if you need her answers before you can move forward, you need to tell her that.   Hopefully that will move her along a little.

Hope that helps, good luck!

Post # 4
9029 posts
Buzzing Beekeeper
  • Wedding: June 2011

Personally I dont think there is any excuse for her to take over a week to respond to simple email.

Post # 5
2550 posts
Sugar bee
  • Wedding: July 2011

It is wedding season so vendors can be quite busy.  I explained to all of my vendors that I am anal so don’t take offense if you get weekly emails from me w/ my ideas.  The majority are responding w/in a wk so I’m ok w/ it.  Plus my gf is an event planner, so she keeps me on time.

Now I have been playing phone tag w/ some of my vendors because its a very busy season for them.  I would ask her what is the best way to get in contact w/ her to discuss your ideas.  I’m online all day so internet is better than phone.  Others prefer phone.

My gf use to be a wedding/event planner and she supplied all her brides w/ a check list so that they understood what and when everything needed to be done.  As the planner she coordinated everything from the beginning to the end, yet as Maid/Matron of Honor she provided day of services only.   Big Difference. 

Good Luck.

Post # 6
2867 posts
Sugar bee
  • Wedding: September 2010

It shouldn’t take more than 2-3 days for someone to get back to you – even if it IS their busy season. At the very least she could respond saying “I’ll look into this for you and let you know by ___”. Unless she was on vacation there’s absolutely no reason to not respond with a quick email (especially in the day and age of smartphones).

Our venue coordinator was like that, I wanted to ADD services ($$$) but after two emails, one phone call and a week later with no explaination as to why she took so long to get back to me – I said forget it (and if it hadn’t been our venue I would have looked elsewhere).

Professionally I won’t deal with vendors who take forever to respond, because to me it seems like a lack of organization and if they don’t take my business seriously I take my business elsewhere.

Post # 8
2600 posts
Sugar bee
  • Wedding: June 2011

In that case, I would def send her a note and say you hope she’s settling back in the office from her time away, and that you really need answers on a/b/c whatever.  She’s catching up from being gone, too. 

Still stinky, and I wouldn’t let people go that long, but I know many vendors that do.

Good luck!

Post # 9
15 posts
  • Wedding: November 2011

Wow! I am having this SAME issue with my wedding planner. Which frustrates me even more, because we hired her as the planner, not just for day of services! We hired her a year ago, and since have only met with her 3 times. I had e-mailed her over a month ago regarding things with no resposne, so I had to send more e-mails, and finally she got back to me with a quick “I will send you that stuff this week” and I never received it. I am frustrated as well and want to get out of our contract but don’t know how! We already paid her half, and I refused to give her another dime since I am doing all the work!

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