Post # 1
Just wanted to get the Bee’s advice on vendor communications, and basically, when you should start panicking when you haven’t heard from someone. Specifically, this is in reference to the DOC I hired. I actually found her on WB (in the classifieds), and I met with her in person back in December I believe. I have already paid her (it wasn’t a huge dollar amount so there wasn’t necessarily a need for a deposit), and have a signed contract. She has always said to me – if you need anything, advice, help with finding vendors, etc, etc, let me know; don’t hesitate to call or email me, etc. However, since then, it has been kind of difficult to get in touch with her. I’m not constantly emailing her every day, and I’m not expecting her to get back to me the next day (or even two days). But over the last two months or so, I feel like it’s either taken her over a week to get back to me, or I’ve had to email her at least twice about something before she’s responded to me. Is this typical? All of my other vendors have been extremely responsive (literally, 2-3 days max for response time), so I’m a little nervous about the lack of response from the person I consider to be my most important vendor. My wedding is just over 2.5 months from now, so the details that need to be coordinated are starting to come up and I was hoping to start asking for her help/expertise/advice/involvement. There are a ton of things I am DIY-ing as well, which I told her about at the beginning, and are part of her contract to help with coordinating and setting up.
What have you guys experienced? What was your cut off, and did you end up finding someone else? Am I prematurely freaking out?
Post # 3
I know it’s frustrating, and I don’t know for certain that this is why, but I work as a coordinator and I’m guessing it’s partly that her days off are different than regular weekends, and she’s probably getting in the thick of summer weddings with details for things coming up in just a few weeks.
I know it’s not fair, but she’s likely prioritizing to get back to those brides first, just as you’d want her to do when your wedding gets closer and closer.
Try asking very specific questions and giving her a deadline – for instance if you need her answers before you can move forward, you need to tell her that. Hopefully that will move her along a little.
Hope that helps, good luck!
Post # 4
Personally I dont think there is any excuse for her to take over a week to respond to simple email.
Post # 5
It is wedding season so vendors can be quite busy. I explained to all of my vendors that I am anal so don’t take offense if you get weekly emails from me w/ my ideas. The majority are responding w/in a wk so I’m ok w/ it. Plus my gf is an event planner, so she keeps me on time.
Now I have been playing phone tag w/ some of my vendors because its a very busy season for them. I would ask her what is the best way to get in contact w/ her to discuss your ideas. I’m online all day so internet is better than phone. Others prefer phone.
My gf use to be a wedding/event planner and she supplied all her brides w/ a check list so that they understood what and when everything needed to be done. As the planner she coordinated everything from the beginning to the end, yet as Maid/Matron of Honor she provided day of services only. Big Difference.
Post # 6
It shouldn’t take more than 2-3 days for someone to get back to you – even if it IS their busy season. At the very least she could respond saying “I’ll look into this for you and let you know by ___”. Unless she was on vacation there’s absolutely no reason to not respond with a quick email (especially in the day and age of smartphones).
Our venue coordinator was like that, I wanted to ADD services ($$$) but after two emails, one phone call and a week later with no explaination as to why she took so long to get back to me – I said forget it (and if it hadn’t been our venue I would have looked elsewhere).
Professionally I won’t deal with vendors who take forever to respond, because to me it seems like a lack of organization and if they don’t take my business seriously I take my business elsewhere.
Post # 7
Thanks everyone! I know busy season is coming for wedding vendors in general, so I am certainly willing to cut her a little slack, but I feel like she should at least have the courtesy to let me know that she’s getting my messages and when she might be able to get back to me. I last contacted her two weeks ago (around 4/12), and knowing that she was going to be out of town two weekeends ago (4/15-17), I said it was totally ok if she got back to me the week after (which was last week). And I’ve heard nothing. The last I heard from her was over a month ago. I’m just not sure how much longer I should wait before making demands, and ultimately, cutting my losses and finding someone else.
Post # 8
In that case, I would def send her a note and say you hope she’s settling back in the office from her time away, and that you really need answers on a/b/c whatever. She’s catching up from being gone, too.
Still stinky, and I wouldn’t let people go that long, but I know many vendors that do.
Post # 9
Wow! I am having this SAME issue with my wedding planner. Which frustrates me even more, because we hired her as the planner, not just for day of services! We hired her a year ago, and since have only met with her 3 times. I had e-mailed her over a month ago regarding things with no resposne, so I had to send more e-mails, and finally she got back to me with a quick “I will send you that stuff this week” and I never received it. I am frustrated as well and want to get out of our contract but don’t know how! We already paid her half, and I refused to give her another dime since I am doing all the work!