(Closed) Vendor Review – Carlos Bakery (NJ)

posted 11 years ago in New Jersey – North Central New Jersey
Post # 3
Member
359 posts
Helper bee
  • Wedding: December 1969

Thank you for the heads up!

 This is actually the bakery most recommended by our venue and we were going to call them in 2 or 3 months.

Don’t they realize that customer service is just as important as the product!

Post # 4
Member
1 posts
Wannabee

I just a terrible customer service exprience at this bakery. Yesterday I ordered a simples sheet cake for my son’s birthday which is in a week. They asked me for $126. A moment after I left the store I realized that was an ridiculous amount of money for a simple cake. I called Carlos Bakery and asked if they would refund my money. The woman who answered the phone said "sure just come in the morning and someone will refund your credit card. I ordered the same exact cake from a different place for $40. And this morning I showed up at Carlos Bakery to get my refund. They absolutely refused to do it. I tried explaining that one of their employees had told me they would and if they hadn’t I wouldn’t have ordered a second cake yesterday. I stayed calm and never raised my voice, I just pleaded my case. I tried to explain that I don’t buy cakes that often and they wouldn’t lose anything since my son’s birthday is still a week away. The manager at Carlos Bakery said that if I didn’t leave the store with my credit immediately she would have to call someone to have me escorted out. I couldn’t believe it. I have never been treated so badly. I’ve been their customer for over 16 years since I purchased my wedding cake. Please be careful when dealing with them.

Post # 5
Member
1 posts
Wannabee

Hello, I am a current intern at Carlo’s Bakery and completly would have to completly disagree with the post that was made.  There is so much work that goes into making a cake.  Its not like your normal box cake mix everything is made from scrach with the best recipes. A single gunpaste rose takes making the gumpaste.. coloring it. cutting hundreds of preps.. making centers.. forming the flowers dusting them..and on top of its pure art to get it right.  If you wanted to get a cheaper cake then go to costco.. but i garrentee that the quality would be no where as close.  I know how hard it is to be a bride to be and have to deal with all the aspects of having a wedding but don’t give up the quality for the price.

Post # 6
Member
1 posts
Wannabee

I learned about Carlo’s bakery from a family member. We live over an hour from the bakery. Im legally blind so need my husband to drive me that distance. He hates the drive but does it because I LOVE the bakery.  People ask me why I drive so far for the baked goods and my response has always been the things are AMAZING and the people are great. My response has changed after my experience yesterday.

A few weeks ago I went into the bakery and ordered 3 vanilla cake and 3 chocolate cake cupcakes with plain icing. After driving an hour and a half home I opened the box and to my suprise was 6 totally different cupcakes.  The next morning I called and spoke to someone in charge. Her response was great. She told me she was sorry for the mix up and to keep the wrong cupcakes and when I came back in they would give me the right ones free. I explained to her that I wasnt sure when I’d get back in because we lived so far. Her response was It wont expire. I asked if she wanted wanted my name and she replied no, my name is Mary and I remember ALL promises I make so you’ll be fine.

I went into the bakery yesterday to get my cupcakes and a few other things. I had been smart and called ahead for the cupcakes so I was sure to get what I wanted.  When it came time for the guy behind the counter to get my cupcakes it was total confusion.  The lady at the register gave me a hard time right away. After asking if she was Mary and explaining my story her response was I’m Mary and I NEVER spoke to you! I then asked her what the price difference was between the cupcakes I wanted and the original ones I had paid for. She didnt want to hear any of that and just told me she was doing me a favor by giving me the free cupcakes. She also went on to tell me I shouldnt get any kind of refund because we got to keep the wrong cupcakes. I explained to her that I DIDNT enjoy them and gave them away because they werent ones we liked. 

Overall Mary was VERY rude to me. She spoke to me like I was some bum off the street trying to get free stuff.  She blamed one of the workers for using her “name” when people call to complain. I understand they are very busy due to their tv show BUT you cant speak to people the way Mary did. I WONT go back and WONT be telling people its worth the hour plus drive.  The sad part is I didnt know they had a tv show until I had visited it once. I would have gone there even if they didnt have the show.

Post # 7
Member
900 posts
Busy bee

We used them because we know someone there and our they are one of our sites preferred vendors.  I think they are fine but I was nervous about them being to busy with their new show.  We had one meeting that went really quickly and when we later wanted to get a seconds appointment to make some changes we were told there was a four month wait (our wedding was two months away).  We got the person from our reception site to call and work it all out but it was a big headache.  I am sure it will look good in the end though.

Post # 8
Member
80 posts
Worker bee
  • Wedding: September 2009

Just had to add my two cents in here to say that I had a great experience with Carlo’s… they have an arrangement with our venue so we were signed up to get our cake from them well before the TV show. I’ve always loved the bakery (I work right around the corner), but was honestly a little worried that the quality would suffer after the show started, because of how crazy it always is in there now that they’re on TV. But our experience was great overall. Buddy squeezed us in on short notice for our consultation because my parents were only in town for one day, listened to all my ideas and questions, and created a beautiful cake that looked exactly like I wanted it to. All our guests couldn’t say enough about how good it tasted, too. They are expensive, but worth it in my opinion! Sorry to hear that others didn’t have as positive an experience.  

Post # 9
Member
1 posts
Wannabee

I am Nervous now, my daughter is turning 12 in 2 weeks she loves show we wanted to take her there on the way into nyc for the day thought it would be a nice surprise for her to stop and get a treat … But not if they going to be rude what fun is that.. If we decide to do so do they have chairs or sell coffee??? I tried emailing them but I guess they are to popular now to respond.

Post # 10
Member
900 posts
Busy bee

They have a few cafe tables and chairs and do sell coffee.  They get ridiculously busy on the weekends, though.  Sometimes the line is out the door.

They do not respond to the e-mail posted on the website.

Post # 11
Member
4123 posts
Honey bee
  • Wedding: October 2010

I know nothing of them except for that show and watching an episode or two I was so turned off by them!  The yelling, the drama, anyone else think half the drama is scripted?  Sounds like instead of trying to create “reality” TV drama they should play attn to their cakes…..

Post # 12
Member
1 posts
Wannabee
  • Wedding: June 2006

I disagree with these posts- I first contact Carlo’s via the website’s e-mail address. I recieved a prompt response stating that I had to call the paper directly to place an order or to schedule a consultation.

When I arrived for my specialty cake consultation, the blonde girl assisting me was very helpful. There was a long line of people, but the staff was very pleasant while we waited. Most importantly, the cake was delicious!!!!

I think it is important to understand that the bakery is very busy due to the show’s popularity, but the staff tries their hardest to accomodate the increase in customers. Overall, our experience was very good.

Post # 13
Member
1 posts
Wannabee

first of all if you watch the show, just stop and think a min. I know the price is high due to creativity, how ever why does more creativity mean LESS sanitation.. these people do not wear gloves when baking or any part of the process of their creations…this should be a problem for someone other than me in this world…. i mean really

Post # 14
Member
1 posts
Wannabee
  • Wedding: February 2001

I totally agree with dustysworld.  I can’t say anything bad about the taste of their cakes or service because i’ve never been there but watching the show makes me not want anything from there.  I watched an episode where they made a tiki cake for a guys birthday.  He wanted real fire to come out of it.  So they hired a fire breather.  The guy spit this liquid stuff out of his mouth thru a hole in the cake letting all that spit go on the cake.  That’s just GROSS!!!  Their cakes are amazing but they definitely have a sanitary issue going on.

Post # 15
Member
1 posts
Wannabee

what is it with this guy Buddy – as I see it on the shows, he keeps talking about what ‘he ‘did – he needs to mention his team more and I agree – they don’t seem very clean – hands all over the place – no masks or gloves – someone needs to mention that to them when they fo into the shop to order something – I would never order from there – plus – Buddy seems to be such a jerk

Post # 16
Member
125 posts
Blushing bee
  • Wedding: April 2012

OK, so I checked this place out, it was small, the workers had attitudes and to be honest, everything I saw in their case I could go to any other bakery and get. As for their cakes being “art?” Give me a break! It’s a cake! An overpriced one at that. I had asked them about a wedding cake that I saw in the window. They actually said that this particular cake would cost me $10,000 for them to make lol LAUGHABLE b/c my venue did an identical cake for another bride and included it free in the pricing. Buddy needs to get real. Not for nothing but the “icing on the cake” for us, was that this $10,000 wedding cake they had in their window, had 6 or 7 looooong strands of curly black hair stuck to it. GROSS!! I pointed that out to one of his sisters who work in the shop and she got a huuuge attitude with me. Sorry- but the Cake Boss is definitely slipping!  

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