- 9 years ago
Here are the worst vendors from our wedding in Breckenridge in April. I would NOT recommend using any of these vendors!
Breckenridge Hospitality – DO NOT USE!!!
$1000 rental fee
$8000 minimum food/beverage
Breckenridge Hospitality is a subsidiary of Vail Resorts and managed everything from our hotel rooms, wedding reception and rehearsal dinner. Our experience with them has been pretty horrible from beginning to end. The end result was OK. But the process was so completely frustrating that I would NOT recommend them, especially at Breckenridge. I’ve heard that Vail Resorts at other hotels aren’t as bad.
Overall, our main issue is with communication. We were told things initially that they refused then to support when it came up later. We had to do a lot of negotiating, which just left us feeling like we were being nickeled and dimed. This was frustrating as we were spending thousands of dollar at their business during the off-season, and they wouldn’t budge on something that would end up being less than $100.
When we first visited Mountain Thunder, we fell in love with the rooms. And we loved that they seemed so accommodating to us since we were getting married in the off-season. They told us that they wanted to be up front about costs so there’d be no surprises. They were great about getting back to us with answers to our questions, however minor.
But once we signed the contract, we received poor customer service. They wouldn’t return phone calls or emails. I would have to call repeatedly to get questions answered. And then we started to find out about extra costs — $5 for chair covers, extra for colored linens, extra for set-up of chair covers, extra for renting cake-cutting utensils. We went in for a tasting, expecting it would be conducted by the head chef. Instead, we were surprised when we arrived and got the sous chef. Our contact person ended up leaving (I think she got fired). And that’s when the real trouble started.
The new contact person was a lot better at responding to questions and calls and emails. But Breckenridge Hospitality would not honor our original agreement. We had an initial cost estimate based on our tasting, and they changed the prices on that. We had a list of available liquors, which they then told us was not available. We were extremely frustrated at having been told one thing only to get something else. And we were frustrated that these changes were likely due to the first person being incompetent, and we were being punished for it. Eventually, we worked out an agreement with Breckenridge Hospitality. But the entire process was infuriating, especially since we were basically filling up their hotel on a weekend when it’d be empty.
During the reception itself, the food was not the same quality as what we had tasted. We also had trouble getting in to decorate. And then came the billing. Our bill came 2 months after the wedding, and we found out that we were charged for liquor that was not on our approved liquor list. Plus, they charged my dad’s credit card 3 months after the fact without notifying us that this was happening. Do not use Breckenridge Hospitality!!!
Men’s Wearhouse at Flatirons – DO NOT USE!!!!
My husband did everything right – got measured & ordered his tux ahead of time. His groomsmen, ring bearers & dads did the same. The staff told him to pick up the tuxes on Thursday night or Friday morning for our Saturday wedding. So they went in on Friday morning. NOTHING FIT! The groom’s pants were two different lengths. All the groomsmen’s shirt sleeves were too short. The ring bearers’ shirts were too long. The shirts weren’t ivory. All of the pants didn’t fit and needed to be altered on the spot. The ring bearers’ jackets were the wrong size. The ivory handkerchiefs did not match the ivory shirts. And to top it all off, the staff argued about it all. They said that the shirts were the right length (the cuffs didn’t even reach the wrist on the guys), and they said the ivory matched. In the end, they gave a couple of silver handkerchiefs instead of the ivory, but that was pulling teeth just to get that. They said they couldn’t fix the shirts or jackets because there was no time (we were driving up to Breckenridge that day). If that’s the case, they should have told us to get the tuxes a couple of days before! Oh, and the rented socks made everyone’s feet turn black. DO NOT USE!
Gilchrist Catering – Not recommended
Gilchrist Catering provided the strawberries & oranges for our champagne toast after the ceremony. They also provided the brunch we held in a townhome at Mountain Thunder Lodge.<span style=”mso-spacerun: yes”> We had specifically requested white and milk chocolate-covered strawberries & oranges, and we even double-checked to confirm this the week of the wedding. However, they only delivered milk chocolate. At the brunch, they did not include tea and coffee service, as they were supposed. This is a big deal for brunch! When I sent an email after the event to inform the of these lapses, I never heard back. I would NOT recommend them based on these factors. The food is great, really, but the lack of response and follow-through on contract was really unprofessional.
Hearthstone Catering — not recommended
$250 for champagne & sparkling cider for 100
We had a champagne toast after the ceremony at the Pavilion. We were required by contract to use Hearthstone, as they are the only ones with a liquor license at the Pavilion. Initially, we were interested in using them for more, but when we found out that they charged $50 for a cake tasting, we decided to use other vendors. Hearthstone provided only the champagne & sparkling cider for the toast. They were supposed to set up at the bar and be ready once the ceremony was over. Instead, they set up in the kitchen and weren’t ready. Thankfully, my matron of honor realized this and got them in gear. The champagne & service were fine.