Post # 1
Member
670 posts
Busy bee
Needing some advice here . . .
So back in May I ordered a veil. A short sweet little number, squared off. Perfect for my short dress and laid back wedding.
The place I ordered it from on May 23rd told me that they would send an email with a ship date once the order was made.
Ok fine.
Well, I didn’t hear anything for quite some time. I finally called them last week asking about it and the girl on the phone told me she would call back. She didn’t. The next thing I get is an email on June 18th and my veil will be shipped by August 1. Er. Okay.
I call them and ask what the deal was, asking about why it took three weeks to order it ect. The girl tells me it was ordered when I paid for it – it was just the time frame of the company that is making it. Ok.
The very next day, I get a call telling me that my veil is in. Say what? Yes, my veil is in. They will steam it and I can pick it up on Monday, (today). Alright. Awesome.
Until I pick it up and I walk outside looking at it and it is not what I ordered. I wanted the veil squared off. This is tapered.
I go back inside and show them. The girl that is looking looks at the veil and the one on the display. “Your right it is rounded.” I tell her that’s not how I ordered it. She said “I know you didn’t order it that way,” (kinda shitty). I will order you another one. She says, Okay, sorry about that and that was it until I tell her I need to be called to know when it is ordered and when I can expect it. She says okay.
I get things happen, but I feel her attitude was kinda like “oh well your wedding isn’t until Oct so what is the big deal” . . . well, damnit it is to me.
I feel like I should say at least something, and feel like they could be a little more decent about it. I don’t know.
Thoughts? How should I handle it? Leave it alone and hope the next veil is perfect or say my piece to them?
Post # 2
Member
2505 posts
Sugar bee
MissSangria: As long as they are making it right I’d let it go. It sucks when someone working in customer service has a bad attitude but there isn’t much you can do about that.
Post # 3
Member
787 posts
Busy bee
Wait until the new veil shows up (if it shows in a timely manner) to decide. If all goes smoothly from now on, chalk it up to poor service on their end and move on. Anymore bumps in the road, though, I’d be complaining to them AND rating them poorly anywhere I could find.
Post # 4
Member
2871 posts
Sugar bee
MissSangria: I wouldn’t say anything until the other veil came in perfectly. Otherwise, I’d just get a refund and find a different vendor.
Post # 5
Member
451 posts
Helper bee
I vote for both.
1) I would have noted her name and dates of your conversations and what transpired. Then,
2) I would wait until the second one comes in and then call to find out who the manager is and whesh that person would be there. Pick up your veil at that time and speak with the manager, notes in hand and let her know of all the mishaps and bad customer service. If anything they should give you a discount for the wrong item and having to wait longer AND they have been informed about an employee’s behavior to contend with in the future.
Post # 6
Member
1247 posts
Bumble bee
MissSangria: I get that it’s frustrating but it seems the bulk of your complaint against her is that she didn’t gush with apologies about it and may have sounded a bit shitty when she confirmed you had ordered a square veil? I would just leave it for now and wait to see if they contact you re: estimated shipping date of the new veil. If you don’t hear from them in a timely manner then I would consider saying you no longer wish to do business and get your money back. My bridesmaids dresses were ordered wrong (they ordered short and I requested long) and I was cool with it as there was plenty of time and they admitted it wast there error and they would rush order the new ones. When I got cranky was after the rush order period came and went with no contact and then once I contacted them it turned out the rush order was never going to be able to be met and they had known that for some time but never bothered to tell me etc. The short of it is that at this point I became very assertive and insisted that the dresses had better arrive before Christmas. What do you know, they managed to do it. Funny that!
Post # 7
Member
670 posts
Busy bee
It’s really not so much about gushing with apology… I do not have confidence in this store right now. I want to be assured that yes, it’s being ordered and it is the correct one. I found her to be lackadaisical about the whole thing.
When it comes to customer service, be it my wedding or otherwise, I don’t need anyone to kiss my ass, I just want things done correctly. If a glitch comes up, own it for what it is and be done with it. Is that wrong?