- 6 years ago
- Wedding: October 2014
Needing some advice here . . .
So back in May I ordered a veil. A short sweet little number, squared off. Perfect for my short dress and laid back wedding.
The place I ordered it from on May 23rd told me that they would send an email with a ship date once the order was made.
Well, I didn’t hear anything for quite some time. I finally called them last week asking about it and the girl on the phone told me she would call back. She didn’t. The next thing I get is an email on June 18th and my veil will be shipped by August 1. Er. Okay.
I call them and ask what the deal was, asking about why it took three weeks to order it ect. The girl tells me it was ordered when I paid for it – it was just the time frame of the company that is making it. Ok.
The very next day, I get a call telling me that my veil is in. Say what? Yes, my veil is in. They will steam it and I can pick it up on Monday, (today). Alright. Awesome.
Until I pick it up and I walk outside looking at it and it is not what I ordered. I wanted the veil squared off. This is tapered.
I go back inside and show them. The girl that is looking looks at the veil and the one on the display. “Your right it is rounded.” I tell her that’s not how I ordered it. She said “I know you didn’t order it that way,” (kinda shitty). I will order you another one. She says, Okay, sorry about that and that was it until I tell her I need to be called to know when it is ordered and when I can expect it. She says okay.
I get things happen, but I feel her attitude was kinda like “oh well your wedding isn’t until Oct so what is the big deal” . . . well, damnit it is to me.
I feel like I should say at least something, and feel like they could be a little more decent about it. I don’t know.
Thoughts? How should I handle it? Leave it alone and hope the next veil is perfect or say my piece to them?