(Closed) Vendor troubles… What should I do?

posted 10 years ago in Paper
Post # 3
330 posts
Helper bee
  • Wedding: December 2008

In my opinion, I would do what your mom suggested. Get the materials and cancel the print job. If this shop can’t handle some simple communication and doing things on time like they said they would, I doubt that they have your best interest in mind. So get your materials and take the print job to a company that will handle your order with much more care and courtesy. I’m a lot like you, I’m pretty soft spoken and I HATE conflict. But with something as important as wedding invitations, you’ve just got to put your foot down. This is a very important occasion and you deserve better service than the run-around this lady seems to be giving you. And they don’t deserve your business.

Post # 4
613 posts
Busy bee
  • Wedding: May 2009

Show up at the shop…are you close enough to just drive there?

If she gives you the run around, tell her you are going to dispute the charge on your credit card (I HOPE you didnt pay cash).  You still have the files so look on etsy or go directly to the envelopments site to order the materials and have them printed (are you just doing flat print?) at Kinkos.

If you are assembling them yourself, you are cutting it close, but there’s still time if you act now.  If you cant bring yourself to confront her in person, send a stern email.  WIth an email, you have a paper trail for your credit card company.

Good luck!

Post # 6
48 posts

You may want to check out other vendors asap. Try http://www.CraftMasterInvitations.com. They may have the particular envelopments you are looking for. I think they also offer digital prints. My bestfriend who got her invites from them said their service was good. They usually replied her within 24 hours.

Post # 7
1 posts
  • Wedding: July 2007

Hi Crafty,

If you already have the invitation designed and in file format, I would look to another printer in your area.  Print shops should be able to turn around a job like this in a matter of 2-3 days.  Just be sure to ask to see a proof before they go to print.  

I would offer to help, but your timeline might be a bit too tight for me to realistically get them to you in time.  I messaged you some envelope suppliers which are affordable and usually quick in turn around time.  If you go the local printer route, be sure to fid out what envelopes they have in stock and which ones they can get quickly.

All the best.

Let me know if we can help at all.


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