(Closed) Vendor wont return my emails

posted 9 years ago in Reception
Post # 3
Member
613 posts
Busy bee
  • Wedding: May 2009

Did you sign a contract?  Did you put the date of the wedding in the memo section of the check?  If you wedding is this August, Id be super worried that you werent getting regular contact from the reception venue…call his boss or ask for the catering manager.

Post # 4
Member
184 posts
Blushing bee

Getting something in writing is a good idea, even if they have cashed your check and are obligated to you financially. Is there any way you can go down there and talk to the manager? It might be worth it at this point. Also, its a good idea to let them know that this type of service is not acceptable.

Post # 5
Member
199 posts
Blushing bee
  • Wedding: May 2009

I would say go down there and ask to speak with whom ever is in charge, also if you paid with check make sure you have the cancelled check most banks you can print it off online. Good Luck.

Post # 6
Member
2681 posts
Sugar bee

You need to either call and speak to someone over the phone or go down to the venue.  In the future, PLEASE do not have give a deposit without having a contract first!  Any vendor who does this is not doing it properly – they can take your money and never provide service because there was no contract.  Get a contract first, then send the contract and deposit at the same time or send the contract then the deposit.

Post # 8
Member
601 posts
Busy bee
  • Wedding: April 2018

its not too late to get something in writing.

draft up your points you want to be assured are covered and try to get them to put it in a contract, even if they say its unnecessary – just say "it will make me feel better". 

Post # 9
Member
1573 posts
Bumble bee
  • Wedding: August 2009

i always get thing  sin writing whenever theres an exchange of money and services even with friends, my friend will photograph me at a reduced friend’s rate, but we still have it in wriitng i paid x amount for x services on x date and full payment on wedding date; that way everyones protected

 

even whne I bought  a car from a friend I still ha dthings in writing I paid x amount and owe x amount

 

always get things in wiriting at the same time; once they have that money they do things at their own leisure

Post # 10
Member
5823 posts
Bee Keeper

I think you should have your mother make a visit.  For some reason you just can’t ignore a person standing in front of you like you can a phone call or e-mail.  Give her a draft of a contract or at least what you want them to sign that they are agreeing to in writing.  Also, threatening to call the BBB usually gets them hopping faster, as does calling their boss (last resort) if you can figure out who THEY report to (some franchise headquarters perhaps?)  DO NOT feel like you are being a burdensome bride, you are a CUSTOMER and they owe you SERVICE!

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