(Closed) Vendors not responding to emails?

posted 8 years ago in Logistics
Post # 3
2216 posts
Buzzing bee
  • Wedding: August 2012

Maybe you could follow-up your email with a phone call?  Maybe since you live far away from your vendors and are requesting prices and not an in-person meeting, the vendors are not taking your requests seriously?  Just a thought…

Post # 4
3575 posts
Sugar bee
  • Wedding: October 2010

I highly recommend using the phone when dealing with your vendors.  Don’t email.  You never know if your email(s) are going through, etc.  Save yourself the worry/angst and just call them.

Post # 5
1398 posts
Bumble bee
  • Wedding: May 2012

I find calling or even better, stopping by the business is the better way to go. Hard to ignore you when you are standing right in front of them.

Post # 6
6830 posts
Busy Beekeeper
  • Wedding: June 2011

I would do follow up email and actually call them.  If you do not receive any messages/call backs within say 24 hours after your message/call back move on to the next vendor

Post # 8
334 posts
Helper bee
  • Wedding: May 2012

@stephinPA:  “You never know if your email(s) are going through, etc.”  I disagree!  This isn’t the 90s, I think you can be relatively certain that your email is going through, unless you email addy is [email protected] (in which case their spam filter might eat it)

I personally hate calling and like you, don’t want to make phone calls during my 9-5.  So if a vedor doesn’t respond to me by email I have no problem sending them a follow up 5-7 days later.  Your proposed reply wasn’t rude or pushy at all.  And frankly, if they want your business enough they will respond by email (even if it’s just another plea for you to call them).

Remember, they’re the ones who want your money, they should at least accomodate you a little – especially in a way that is all but standard nowadays.

Post # 9
646 posts
Busy bee
  • Wedding: October 2011

Are you including enough details about your wedding in your emails? They may have nothing to go on…

Also, you may want to respond with, “I’m out of state, but I’d be happy to schedule a phone call with you” and then schedule them over your lunch breaks, before or after work, etc.

The phone is wonderful, but I suggest sending a “recap” of what was discussed via e-mail for your records. Also always double check the contracts to make sure the contract promises the same thing the person did over the phone!

Usually, I’d say 3 business days is long enough to wait for a response before following up. Another thing that you can do to “add urgency” is say something like, “I’m hoping to get xy service booked and wrapped up by the end of the week/month/whatever.” 🙂 that way, the vendor has a timeline to work with. If your wedding isn’t until 2012, you’re probably not super high priority because there is still an entire wedding season before yours. They may not realize you’re serious about getting things done.

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