Post # 1
Okay, I know I keep complaining about this, but I’m wondering how long I should wait to start poking vendors when they’re not responding?
I’m trying to get price quotes. I reach out with an initial email introducing myself and asking for packages/prices. They usually respond immediately (like within hours), saying thanks for the interest, let’s make an appt to discuss your wedding. I’m addicted to my email (for work and just in general) so I usually respond to THEIR email within the hour, saying thanks, but I live far away and can’t meet with you, can we do this by email and can you please just send me your starting prices or your basic package prices?
We had all this communication in just a few hours and now it’s been like 3 days with no response. This has happened with like 3 or 4 different vendors and I’m just wondering how pushy I should be. I really want to just send a little “hey hope you had a chance to review my email, I’m looking forward to hearing from you!” note. If I’m being too impatient, let me know…
Did anyone else have this problem?
Post # 3
Maybe you could follow-up your email with a phone call? Maybe since you live far away from your vendors and are requesting prices and not an in-person meeting, the vendors are not taking your requests seriously? Just a thought…
Post # 4
I highly recommend using the phone when dealing with your vendors. Don’t email. You never know if your email(s) are going through, etc. Save yourself the worry/angst and just call them.
Post # 5
I find calling or even better, stopping by the business is the better way to go. Hard to ignore you when you are standing right in front of them.
Post # 6
I would do follow up email and actually call them. If you do not receive any messages/call backs within say 24 hours after your message/call back move on to the next vendor
Post # 7
Thanks everyone! I will start calling tonight. It’s just frustrating because I work 9-5 like everyone and hate to make personal calls while I’m working. I much prefer emails!
@SandyThePoet: I live 3.5 hours away, so stopping by isn’t really an option! If it was I would have scheduled appointments with them like they wanted! 🙂
Post # 8
@stephinPA: “You never know if your email(s) are going through, etc.” I disagree! This isn’t the 90s, I think you can be relatively certain that your email is going through, unless you email addy is [email protected] (in which case their spam filter might eat it)
I personally hate calling and like you, don’t want to make phone calls during my 9-5. So if a vedor doesn’t respond to me by email I have no problem sending them a follow up 5-7 days later. Your proposed reply wasn’t rude or pushy at all. And frankly, if they want your business enough they will respond by email (even if it’s just another plea for you to call them).
Remember, they’re the ones who want your money, they should at least accomodate you a little – especially in a way that is all but standard nowadays.
Post # 9
Are you including enough details about your wedding in your emails? They may have nothing to go on…
Also, you may want to respond with, “I’m out of state, but I’d be happy to schedule a phone call with you” and then schedule them over your lunch breaks, before or after work, etc.
The phone is wonderful, but I suggest sending a “recap” of what was discussed via e-mail for your records. Also always double check the contracts to make sure the contract promises the same thing the person did over the phone!
Usually, I’d say 3 business days is long enough to wait for a response before following up. Another thing that you can do to “add urgency” is say something like, “I’m hoping to get xy service booked and wrapped up by the end of the week/month/whatever.” 🙂 that way, the vendor has a timeline to work with. If your wedding isn’t until 2012, you’re probably not super high priority because there is still an entire wedding season before yours. They may not realize you’re serious about getting things done.