Post # 1
My Fiance and I went to get my engagement ring sized last sunday and I just got it back yesterday. The man at Kays was exceptionally unhelpful and pushed me into deciding what size I wanted without answering my questions, and I am terrified that it’s just too big. It isn’t really hard for me to take it off, even without extended my knuckle. The jeweler also told me that because the band was so thin to begin with that “getting it sized is just stupid because it will probably break later anyway.”
We decided to get it sized because, well, I’d like to be able to WEAR it, and because I plan on getting my wedding band sautered to my e-ring after we get married in two years anyway.
I really would like to take it back in and see if they could take it down a half a size so it fits snug against my finger (hopefully at no charge since it’s the wrong size…), but with his statement about it breaking, I don’t want to increase the chances of it doing so.
I’m so angry that we didn’t stand up to him. My Fiance and I were so shocked that we were treated so poorly that neither of us knew what to do. I left flabbergasted and I hoped for the best. Arg! 🙁
Post # 3
I don’t have any advice, but had an experience with a rude sales associate at a Kay’s here too. I was just looking at diamond wedding bands to match my E ring with my Maid/Matron of Honor one day and the guy only showed me the band with the biggest carat weight they had and told me any smaller would look ridiculous. He wouldn’t even show me any smaller ones and then went to help some lady down at the other end of the counter.
Post # 4
Holy cow–what unprofessional behavior!! I am so sorry that you had to deal with that. I would report him to the store manager and report your experience there on every review website that can be found. That is totally innappropriate.
Post # 5
They were the same way with me too! I wanted to get mine sized up half a size, because it was really tight in the summer, but the saleswoman said I should keep it the same. When I said I would really prefer it to be a little bigger, she said “well don’t come crying to us this winter when it falls off and you lose it!” in this really snotty tone. I don’t think it’s necessarily a Kay’s thing though, just these individual employees. Is there another Kay’s near you that you could try? There might be more understanding employees at a different store. Also, ask about maybe doing a quarter size, if you are worried about doing too big a change.
Post # 6
I’m really sorry you had experienced such a rude sales associate too, SummerGirl21. I guess if they can’t make a buck on you, they don’t even bother. How sad.
I thought about giving them a poor review online wherever I can, veganglam, and calling to complain to a manager was the first thing I planned on doing. His name is on the reciept, so I’m still determined to call.
Wow, greenleafmountain, sounds like we had identical twins helping us. Although I’m one for giving businesses second chances, there isn’t another Kay’s in my town and I don’t want to have to deal with the rude guy again. If I do decide to go back, I’ll stake it out and see who’s working first! Haha Also, thank you for the suggestion, I hadn’t thought about asking for quarter-sizes.
Thanks for the input ladies, I really appreciate it.
Post # 7
I would call the manager first before putting a bunch of bad reviews out there in case he fixes it. I’m sorry you had such bad customer service there though!
Post # 8
MissAsB, I was planning on doing that, I would really like to try to talk to the manager first…though giving them bad reviews if I’m not adequately apologized to will feel GREAT. Haha
Post # 9
wow! thats just ridiculous!
i would go in and ask to speak to the manager, tell him/her the story and see what they have to say, then go from there!
i hope the manager is adequately apologetic and takes care of your ring!
Post # 10
Thanks, duck. That rude comment wasn’t the only outlandish thing he said, which is really what bothers me the most.
Thanks again guys. 🙂 I was worried that I was overreacting.
Post # 11
Ah! Kay is crazy. BF and I went there once so he could buy me something shiny, and the clerks were SOOO rude!
The store was semi-busy, and we found something outside, so we came inside and stood around for a good 10-15 minutes. No one so much as looked in our direction, not even for “I’ll be with you when I am done with these people”, and there was one person who was just finishing up with a couple as we were walking in.
We got mad and went to Zales, and wrote Kay an angry email. They said to come back and someone would work with us personally, but we were in college, so only but so much jewelry could be bought…
Most definitely write to Kay or complain to the manager. This guy could just be a jerk, and they might even do the work for free to keep a customer.
Post # 12
Seriously! Some jewelers can be sooooo rude. Sorry you were treated so poorly. I would go in to ask a question and notice his name tag. Then I would call corporate. If you behaved courteously to him there is NO excuse for him treating you like that. You would be doing their company a favor by making a complaint.
I’ve been treated rudely by jewelers. I went in pre-engagement to try on a few styles and I asked if she wouldn’t mind sizing my ring finger just so I would know the size. She refused. Ha ha maybe she knew I was going to order online. I was honest with her from the beginning that I was there to look and get style ideas. Ordering from someone else was sweet revenge.
Post # 13
P.S. maybe establish a relationship with a local jeweler and maybe you can get your ring maintenance done there in the future.
Post # 14
I talked to my Fiance this morning and voiced my concerns. He said that we could give them a call on Monday to complain, but he didn’t think it would be a great idea to get the ring sized down again. That dang sales associate has now scared me AND my Fiance into thinking that the ring will break if we fix it! Either way, we decided that we’ll wait and see how it fits this summer. If it’s still loose, I’ll take it somewhere else to get it looked at. I have seen some little soldered balls on the inside of the band on one of the boards here that looks like a really great option for me. I guess we’ll wait until the heat of summer to see if I need it!
Thanks for all of your advice and sympathies. It’s why I love the ‘bee! 🙂
Post # 15
That sucks. 🙁
Did they let you try on the ring sizer to see what size you are?
Also, because it’s cold out right now, your fingers are going to be smaller… I’d wait until It gets warmer out before deciding if you really need to get it sized, especially if you really have to walk the ring over your knuckle to take it on and off… that’s how it’s supposed to fit.
Post # 16
i don’t get how some people think they can treat other people like that! after i got my ering i went into kay’s to get a ring guard because mine too was a little big. the guy told me if i applied for a card (didn’t have to be approved) he’d give it to me for free (otherwise it was $15) so i figured what the heck, i didn’t think i’d get approved (my credit is a bit spotty) and the guy comes back with the application and i am now a card carrying kay customer. that being said i do pop in there every so often to visit the shiny baubles and more often than not i’m generally ignored. i think they see someone young and they feel like i don’t have the money to actually spend in there. i went at christmas time to get my sister something and the girl wasn’t too friendly. when she was about to ring me up she was starting to talk some nonsense about filling this out blah blah blah then i slap my kay card on the counter and all of a sudden she’s all smiles and beyond helpful. jerk. Fiance and i went in to the one near us on friday to look at wedding rings and the guy was actually pretty damn cool. so i figure for every 4 jerks there’s a good one in the mix. much like life. i’d still complain if i was you – it doesn’t make it right.