Post # 1
Sometimes my boss just drives me crazy! He’s an honest guy but he is just so busy that he forgets things. There’s a customer who never got his refund (from a year ago now) & called me to ask about it quite a few times & each time I’ve told him I’ll ask the boss to send him one. I’ve asked my boss numerous times to send him a check for about a year (yikes!). Each time I thought he did it, because he said he thought he sent it out. The customer wrote us a nasty email recently (I don’t really blame him) & my boss emailed the customer “he had never heard about it & will send him a check asap”. Seriously? … now it seems that I never did what I was supposed to all because my boss forgot & never sent it :(. Ugg…
Post # 3
@canthugallcats: Sorry to hear about that…yea i can relate..sometimes you just want to say.. hey I did my job but can you do yours now…even if there busy smh I guess you just have to take it with a grain of salt.
Post # 4
Can you do all requests of that nature by email from now on? At least that way when he forgets that you asked, you’ll have prove in the form of your sent box.
Post # 5
@canthugallcats: in all likelihood…he knows it was his mistake, and is just covering his ass.
why – because if the customer is pissed off at you, well…it doesnt really matter (no offence)/ if the customer is pissed off with the boss (esp if hes the owner, but even if hes just the manager) hes the face of the company and its worse. The ‘little people’ often get blamed for stuff that isnt of their making
i was in a similar situation once. a woman called repeatedly to ask for a group tour of the historic place that i worked (ie not a money making thing, more a favour/community tihng). Now, it was a busy events office so my bosses response was “eugh ill get back to her eventually, but i need to set up for X Y Z first”. after 2 weeks and many phone calls, she shouted at me and said i was incompetent and we were all incredibly rude. Then he eventually called her back and said he’d never received the messages. cause it was easier for him!
Post # 6
@Serey: I know, I’ll get over it soon enough :).
@strawbabies: No, I’ve tried that before but emails get lost easier. I also need to print out another form (which I can’t email because the boss won’t buy the equipment). He just always gets it mixed in with his other paperwork.
@newname_99: I guess you do understand how I feel lol. Sorry that happened to you! I’m the office manager but idk if the customer even knows my title. He probably will never contact us again to find out so I guess it made my boss/the company look better.
Post # 7
UGH, I know exactlly how you feel….my boss is blameless in every situation, ever. It’s always somehow my fauly (including several times when it was my fault for not knowing what she was thinking).
Post # 8
Maybe set up a system?
Such as get a bright florescent folder that you leave with him on his desk each Morning and pick up each night. Ask that when he has accomplished each task etc related to each form or printed email in it to sign it. if he hasnt completed it, then just leave the paper in it.
Then each evening you collect it to update it with the done items and new items. Keep a quick reference list clipped to the front what it is in it.
I had a boss and her assistant run a similar type of system for the same reasons you said above your boss has problems with.
Of course you will need to propose it in the right wayt saying something like “I have a new system that I think will make our communication more clear between each other and will make it easier for you to remembre what to do and for me to remember what was done.”