Post # 1
I received my STD’s in the mail today and was mostly pleased with how they turned out. We ordered 40 cards and 15 of them showed up with these weird neon purple spots. I was a little peeved but our wedding isn’t until next October so we certainly have time for them to make it right.
After about a half hour of trying to speak to an actual person I finally found a forum post with detailed instructions as to how to go about this. Dial the number, stand on your head while barking like a dog, key in the #8 16 times and pray that someone answers. Ok, it wasnt that complex but I definitely had to jump through some major hoops.
Finally I get through to a person, who fantastically enough is located in India (YAY!). So I explain to him what happened and he submits a new order to replace the 15 cards that were damaged. He the tells me that I can see that the new order has processed in “My Account”. Before I hung up with him I wanted to make sure that I saw the pending order in my account. I didnt. So, I asked him where to find it again and he got very annoyed with me. I told him that since it took me almost a half hour to get through to someone, I wanted to make sure I saw my order before I hung up since I was not going to call back. He said and I quote “It’s there. What do you think I’m lying to you?!”. Bees, I just about lost it (yet according to Fiance I was much more pleasant than I normally am in these types of situations). I told the representative that I was very unhappy with the service I received from him and I asked for his name. He said “I dont think thats necessary”. Ughhhh….
I asked to speak with a manager and he hung up on me. OMG! He messed with the wrong bee!
Of course I called back (though this time I used the trick I found online and got through to someone in about a minute). The person I got through to this time told me his name was “Brandon” (um, yea right). I immeidately asked to speak to a manager and he put me through to one. The woman I spoke to (her name was Sara — mmhmm) assured me that she would handle the situation. Yea, I bet she will.
Anyways, I was just so annoyed by the guy I originally spoke with. It has really made me think twice about ordering through Vista Print again which is a total bummer since I generally get ALL of my stationary through them.
Anyone else have a crappy experience with them?
Post # 3
Sorry you had problems with them. I have tried them several times over the last couple of years and have been disappointed each time. I get a gazillion spam emails from them and their customer service, as you found out is lacking. I will not do business with them again and I will not recommend them to anyone else; ever.
Post # 4
Ewwww i hate rude costomer service…
Post # 5
I tried their online chat once and it was quick and helpful. If there is a next time, maybe you could try that first before calling.
Post # 6
just curious – why would you order save the dates 1 year in advance?
Post # 7
@kitzy: They were on sale. We got 40 STD’s and 140 matching labels for $30. We dont give a crap about “suggested” time lines. We’re going to be sending ours out in January.
Post # 8
I *definitely* can sympathize with the bad customer service—there’s few things more frustrating than that. I’ve seen the bad reviews for Vista Print, took my chances and prayed. Maybe you can send us a link for the shortcut? For me, things luckily turned out well–I’m not so sure about the future though.
I am kind of taken aback at how angry you seem about the people themselves. You never said Brandon was rude in any way or that Sara was unhelpful (though you (possibly rightly) doubt how much she can help you), but seem really irked at them and their “English names.” These are folks just doing what they’re told–including adopting a name that is more manageable for Americans. It’s the company’s choice to send the call center overseas, these people just took jobs that were available. Sure, the first guy was a total jerk and you are 100% right to be mad at him. But, the undertones throughout the rest of the note just hits me the wrong way. I’m sure I’ll get slammed for saying this–maybe I felt the need to speak up b/c I had a student just make similar comments in an incredibly racist way and I’m on a role –I’m usually totally non-confrontational, but I’m feeling peppy today. . . . It’s not a problem to be mad a the company, but to be snippy at the people (Saying things like “um, yea right”) because they took an available job and followed the rules is another. It could totally be because you’re just frustrated with the whole experience and it all kind of spilled out, but the language choices and tone got to me
::ducks and covers::
Post # 9
@jldown2: maybe she just meant they were giving her false names so that she wouldn’t be able to actually report someone if they too were rude to her…that’s how I read it at least
Post # 10
@jldown2: The quotes were simply used because its pretty clear that “Brandon” is not really a “Brandon”, it was nothing against that specific representative. I know its not their fault that they were given American names to use. Honestly, I would much rather have to remember “Brandon or Sara” instead of what their real (I’m sure much more complex) names are.
Post # 11
@kitzy: We sent ours 9 months in advance. So we actually did order ours that early, too. Our wedding was 90% out of town guests, and it was cross-country travel to an expensive city. We wanted to give as much warning as possible!
Post # 12
@CaitMarae: I do appreciate you taking the time to answer back. I wasn’t trying to be (heaven forbid) snarky. It wasn’t the quotes that got to me, but rather the parenthetical comments next to the names. Like I said, I just had a similar conversation with one of my students and already had my gloves off by that point–I was still on a roll after nearly a whole class was suddenly dedicated to “content vs. word choice.” And I thought “it;s not what you say, but how you say it” was a lesson for 13 year olds with attitude, not college students. Coming from that class to WB, I couldn’t help but put the side comments into the voices of my ::ahem:: precious angels.
Post # 13
@jldown2: Totally understand!!
Post # 14
I ordered magnets from them and had to cancel 2 orders before finally placing the right one and I was able to get through to a person very easily. Not only that, but I found them very helpful. Sorry Vistaprint didn’t work out well for you!
Post # 15
I ordered my invites rsvp cards and my registry cards from thm. i didnt have any problems and i got everything free by using 4 different accounts. The only thing that i paid for was the shipping and that cost me a total of $18. i am so sorry that you had such a problem and i wish yu all the best if you decide to use them again. (they do have great deals)
Post # 16
I ordered some magnets from them and had to call today because when they arrived (actually a week before they said they’d arrive), they had a weird neon green line across the bottoms. So I called and the lady (Indian too) was really nice and looked at my proof and said she’d send new ones by Wednesday of next week.
Overall I’m not happy with the quality of the magnets but the service was good. For me at least…Seems like it’s always hit or miss when you have to call the 800 number…hope they get your save the date cards right!