(Closed) VENT! Having a terrible time with bridal shop (long!)

posted 6 years ago in Dress
Post # 4
50 posts
Worker bee
  • Wedding: May 2014

Since the order obviously hasn’t been placed with the designer yet, can you just cancel it with the salon, and find the same dress elsewhere? It seems like this place isn’t going to have your best interests in mind. Spend your money where they’re going to take care of you!

If that’s not possible (e.g. the dress is an exclusive at the salon, it’s the only salon for 100 miles, etc), can you transition to working with another consultant?

Post # 5
1963 posts
Buzzing bee
  • Wedding: January 2013

@sassbunny:  I agree. Is it a dress you can find at another location?

Post # 8
3697 posts
Sugar bee

Yes. Why give them your business when they are behaving like this? Don’t reward their bad behavior and bad business practices.

Post # 9
413 posts
Helper bee
  • Wedding: November 1999

Sounds sketchy to me. What size did you need vs the size they tried to put you in?!

Post # 10
963 posts
Busy bee
  • Wedding: August 2011

If you can’t get the money back and go to a different shop, can you at least work with a different consultant? Regardless, make sure you triple check everything from them to avoid more problems. There is something very wrong with their actions!

Post # 11
511 posts
Busy bee

When you go in on Monday, ask for the other woman you spoke to.  You should be able to work with someone else if the owner is really that nasty. Just explain calmly that you don’t think your communication styles are working well and that if you can’t have some peace of mind in this process, you’ll have to take your business elsewhere and contact the local BBB to get your deposit back.

Did your mother pay with a credit card? You could try cancelling it that way?

If a bridal salon thinks that they shouldn’t be supplying a customer with the best possible service at every step, then they should switch to selling tires or industrial paint.

Post # 15
2808 posts
Sugar bee
  • Wedding: September 2014

i personally, would report them to the BBB and go elsewhere. i don’t know how much the 50% was, but i wouldn’t trust this shop at all. i think, in the long run, it would be better to go elsewhere and figure out another option.

Post # 16
6743 posts
Bee Keeper
  • Wedding: June 2014

I think that if you already paid a nonrefundable 50% deposit in cash, perhaps you can talk to the consultant when you see her on Monday.  Nicely tell her that you chose her shop because of all the good reviews she had online and that you think you guys got off on the wrong foot due to a miscommunication – that you didn’t intend on ordering that headpiece and veil nor did you intend on ordering the sample dress unless she was offering you a discount on it.  Tell her that you wanted to bring your bridesmaids in and rent tuxes from her location and you would really appreciate it if there was something she could do to rectify the situation and move past this incident so that you don’t have to go elsewhere with your business.  If she continues to give you an attitude and be rude, call her out on it.  Tell her that you’re coming to her, as a customer, with a problem with her customer service and you’re asking her, NICELY, to rectify it, and she’s being rude.  Then tell her that you’ll go to the BBB, take your dress elsewhere for alterations after it comes in, give her a bad review online, and take the rest of your bridal party business elsewhere.  Hopefully it doesn’t come to that!  Good luck!

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