(Closed) VENT – Hotel Problems!

posted 9 years ago in Emotional
Post # 3
Member
776 posts
Busy bee
  • Wedding: June 2010

Wooow thats so annoying. Can you go in there, ask to speak with a manager and sit down with them to look at the reservation system? I think thats what I’d do because I hate when people cant get stuff done themselves. Not a great way to run a hotel!

Post # 4
Member
256 posts
Helper bee
  • Wedding: September 2010

Ugh that is SO annoying. I would call and ask to speak not just to the manager but the manager’s manager. Explain all of your frustration and be firm with them. Be sure to remind them of all the business and money you and your guests are giving them and don’t let it go until you get some answers. Maybe you could work in some complimentary breakfasts for your troubles. I work in the tourism and hospitality industry and if you stay firm with them enough, hotels can always make things happen for you. Good Luck

Post # 5
Member
1220 posts
Bumble bee
  • Wedding: November 2009

I would call the hotel, find out when the most senior manager is on duty and then get a hold of him.  If you have a room block of 40 and have signed a contract for those rooms, they are then contractually obligated to hold those rooms for you.

 

Make sure you have your paperwork that you have gotten from them handy when you call.

Post # 6
Member
2249 posts
Buzzing bee
  • Wedding: March 2018

i like the idea of them giving you something for the trouble. they are getting a lot of business from you! mention online reviews- a lot of places take that seriously.

Post # 7
Member
289 posts
Helper bee
  • Wedding: September 2009

I TOTALLY feel your pain…we are also getting married in an area with very little in terms of hotel accomodations. It’s a resort area, but mostly vacation home/condo rentals.  We had been planning to have a block of rooms at two hotels and indicated this info on the save-the-dates.  Back in January, we blocked 50 rooms at one hotel and were planning to do 20 more at another.  We were told by the other place that we could not do a block until 90 days out but we were the first to request it so not to worry.  We went back there a couple weeks ago and guess what, there were no rooms left at hotel #2–they allowed another bride who is getting married that weekend (and working with the same planner I might add) get a block of rooms more than 100 days out (so much for the 90 day rule). Needless to say we were ticked!!  They ended up finding an alternative that will work, but I was totally in panic mode!!

If I were you, I would call the hotel and talk with the general manger and ask for a list of all parties that had booked under your block.

Post # 8
Member
3979 posts
Honey bee
  • Wedding: January 2012

Oh my goodness- what a nightmare!  These kinds of problems are unacceptable when you’re possibly giving them 40 bookings over a weekend. They need to get their stuff together… definitely ask for a confirmed number of bookings too!

I’m assuming you don’t live in the town where you are going to get married. Is there any way you could possibly get a family member or yourself there to sort this out in person? It’s a lot more effective.  

I found that the best way to get a complimentary stay is to be there in person, be so sweet that they feel so awful about the mix up & never get angry. Smile lots. Don’t blame. Just try to find a solution together.  "You’ll catch more bees with honey than vinegar" rings true in crappy, frustrating situations like these.

Post # 9
Member
2680 posts
Sugar bee

I had the same exact thing happen to me!  But my guest called and he got the corporate office and the lady told him very rudely there were no rooms left and he had to pay full price (double the room rate!)  He told them there was a block and there was rooms left and she insisted he was wrong and refused to help him.  I called the local hotel and got someone to help me then had to have my guest call them.  One thing out of many!

Post # 11
Member
1573 posts
Bumble bee
  • Wedding: August 2009

talk to the manager and show them your paperwork

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