- 8 years ago
- Wedding: October 2011
I just sent Petsmart a lengthy complaint email and that helped me feel a little bit better but I still need to vent to the hive so please bare with me…
In September we took our kitty, Lincoln, to get groomed. He’s long haired and sheds like crazy so we generally take him every 4 months or so. About a year ago we started getting him shaved like a lion. How freakin cute is this?
Anyways, I made the mistake of taking him to Petsmart to get his grooming done this time because it is closer to our house than the normal grooming salon that we take him to. I was assured by the groomers at Petsmart that they have done the lion cut before so there shouldnt be an issue with him being groomed like the picture above (I showed them the picture so that they could reference that). Normally it takes about 3 hours for Linc to get groomed so Fiance and I headed home to get some chores done. About an hour later I get a call telling me to come pick him up because hes “ticked off”. I get to Petsmart to find Lincoln packaged up in his carrier. The groomers tell me that their lead is still on him because he wouldnt let them take it off. I opened the carrier to take the lead off and he was shaking like crazy. I went to remove the lead and I couldnt believe how tight it was around his neck. So I took the lead off and paid them for the grooming (which looking back, I shouldn’t have paid them a dime but I was more concerned with getting him home than anything).
So I put Lincoln in the car and he’s acting totally different. Those of you who dont have cats may not understand but Lincoln is like my son, I know this cat inside and out and he was different. I get him home and Fiance and I open the carrier only to find that they had not only completely destroyed his fur (he looked ridiculous) but had terrified the crap out of him. This was what he looked like when we brought him home…
He refused to sit still so this was the best pic we could get but as you can see, half of his stomach wasnt shaved and neither were his legs. What they did shave was so short that you could see his skin. They also cut off his mane completely unevenly (one side is about 3 inches longer than the other).
We couldnt leave him this way so we brought him to the groomer than we normally take him to and she fixed what she could. All together it cost us about $120 to get done what should have cost $45. It wasnt so much about the money (though that was annoying) but the fact that those groomers at Petsmart did something to me cat. Of course I cant prove anything but he has been groomed many times before without incident. This time should not have been any different.
Anyways, we were livid at the time but it was something that we could have gotten over. He eventually calmed down later that night and went back to his normal self. Well, today I pull out his carrier to bring him to the vet and he wanted nothing to do with it. Normally he fights me a little but will give up and go in. Today was different. Both Fiance and I tried to get him in and it just wasnt happening. He was terrified. I’ve never seen a cat so scared in my life (between Fiance and I, we’ve had 6 cats since we were kids so we know how to deal with them). Eventually we gave up and decided not to stress him out anymore so we ended up missing the appointment (it was only to get his claws trimmed since we dont trust ourselves to do it). This was the first time since the grooming incident that we have attempted to take him somewhere in the carrier.
After this morning, I am so angry at Petsmart. We have already vowed to never so much as shop there again but it makes me so sad to think about what they put Lincoln through. If the lead basically chocking him is any indication of what he went through in that hour he was there, I can only imagine what else they did to him.
I dont even want to think about what we’re going to have to do to get him in the carrier the next time we really need to take him to the vet.
Heres a pic of Linc as I’m typing this. He doesn’t like it when Mommy isnt paying attention to him so he tries to block my keyboard…
Ok, vent over. For those of you who got through this, thanks for sticking around!