(Closed) Vent: Petsmart Groomers

posted 8 years ago in Pets
Post # 3
14183 posts
Honey Beekeeper
  • Wedding: June 2009

Nobody I’ve ever talked to would shave a cat like that without sedating it first. I’m surprised they agreed to do it. Cats notoriously freak out with electric razors–even my vet said he’d have to put my cats to sleep to shave them, so i had to do it myself with scissors when they had ringworm.

Sorry you had such a bad experience at Petsmart. I have two long haired persians so I know how insane that fur gets =]

Post # 4
206 posts
Helper bee
  • Wedding: January 2011

@UpstateCait: I love your kitty. Love, love, love your kitty. I totally understand about the “son” thing. I would send a registered snail-mail letter to Petsmart as well (cc to corporate HQ) as well as complain in-person (in addition to the email you sent). Poor Lincoln the Lion 🙁

Post # 5
3613 posts
Sugar bee
  • Wedding: May 2010

Aww, I’m so sorry about what happened to Lincoln. My two cats are also like my children so I totally understand. When I leave them at their groomers’ (they’re Persian and get regular trims or lioncuts) I am anxious the entire time until I pick them up. I’ve read horror stories like yours before. At least he doesn’t have cuts or wounds on him, I’ve also heard of this happening to others by inept groomers. One of my friends took his cat to Petco for grooming once and he said the cat was running around out of his carrier with the doors open when he came to pick him up. Needless to say he never went back there.

At least he seems happy and relaxed now. Cats have a short memory so I’m sure he will get over the trauma soon and be his happy confident self again. He’s so cute btw!

Post # 6
1801 posts
Buzzing bee
  • Wedding: June 2010

Petsmart seems to be wildly inconsistent around the country.  The one close to us before moving wouldn’t touch our dog without a vaccination certificate and the rabies tag.  Another one would do it, but they would muzzle her.  The one here doesn’t even ask for any rabies/other vaccination proof, tag or paper.  Scary for a big chain to be so all over the place!

Post # 7
3295 posts
Sugar bee
  • Wedding: May 2011

awww im sorry your kitty had to deal with all that 🙁 i have not had a good experience with their groomers either (i have dogs and i went to get their nails grinded… they were still jagged and not even when i picked them up 🙁 i paid and left too) i would write a lengthy letter to petsmart and let them know what happened…. maybe they can better ‘educate’ their groomers and compensate you in some way.

btw i love the lion cut! how cute!

Post # 8
5147 posts
Bee Keeper
  • Wedding: June 2011

You need to take this up with the manager of Petsmart. They need to be informed of the poor preformance of this employee. Don’t let one employee ruin your entire impression of a company, give them a chance to make it right.

Honestly, I don’t trust petsmart groomers to do any more than just trim my dogs’ nails. If I was going to get my dogs grommed/clipped, I would take them to an independent groomer with good reviews, not a chain store. (I honestly don’t trust any groomers with my dogs, heard way too many horror stories about papillons getting their ear-fringe chopped off at the groomers.)

As far as him being scared of the carrier, start working on this NOW. Give him treats in the carrier, after he gets more comfortable agian, put the carrier in the car and drive around, give him a few treats, then bring him back home.

Post # 11
3281 posts
Sugar bee
  • Wedding: March 2012

@UpstateCait: My poor dog got groomed at petsmart once and NEVER AGAIN. They shaved everything…it was really weird.

Post # 12
1801 posts
Buzzing bee
  • Wedding: June 2010

Oh, thought I’d add that I have a friend who works at Petco and they have to take routine tests to prove they are up to standards on every aspect of grooming, including something as simple as a bath.  If you have one of those near you, I’d suggest giving them a try next time.

Post # 13
3363 posts
Sugar bee
  • Wedding: September 2009

I’ve generally had really good experiences at Petsmart, both grooming and the store customer service.  In fact, the one near us has an amazing woman working there that would bathe our little old man daushund who passed away a couple years ago.  He went every two weeks because he had a skin condition.  We would ask him if he “wants to go see Amber?”  And he would be so excited!

Poor kitty.  It must have been traumatic.  Plus it was a new place to him also, which couldn’t have helped the nerves.  Writing a letter or calling management is a good idea.  The Petsmart grooming salon staff should be gentle and thoroughly trained. 


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