(Closed) VENT! rude photographer! kinda long

posted 5 years ago in Photos/Videos
Post # 4
Member
10367 posts
Sugar Beekeeper
  • Wedding: September 2010

It sounds like he is trying to find out how another photographer is modeling his/her business so he can compete better in the future, not cutting you down for cancelling his services. I think you’re overreacting.

Post # 6
Hostess
11168 posts
Sugar Beekeeper

@crayfish:  Agreed.

It also sounds like he is giving you important points to consider when booking this new photographer like two photographers, engagement photos etc. If the two contracts are not equal that may explain the savings. He was in my opinion trying to help you overall and I don’t see anything rude about his comments or questions.

Also about the “legit” win I can’t tell you how many things I “won” during our wedding planning process. I wouldn’t be surprised if you weren’t the only bride that won that deal as well…that is how bridal expo vendors operate. Not a bad thing, just pointing out the accuracy of the statement. Either which way you have a photographer you like and potential savings.

 

Post # 7
Member
9074 posts
Buzzing Beekeeper
  • Wedding: December 2012

Truthfully, he doesn’t sound rude to me.

This company has stolen business from him in the past. Companies that mimic this business model are going to take money away from him. They are taking clients from him and essentially food out of his mouth.

I can completely understand wanting to know why — this is their livelihood and they want to compete.

He doesn’t sound rude. He didn’t berate you for leaving, he was simply attempting to gain back a customer.

It doesn’t matter if he’s well off or not. You can’t stay “well off” if another company is taking your customers out from under your feet.

Post # 9
Member
3574 posts
Sugar bee
  • Wedding: September 2011

That sucks and it must be kind of hard for him not to take it personally.  Photography is his career.  He should start charging larger deposits, so if people back out after hiring him, they feel more of a sting.

ETA: I had to give my photographer over 1K up front, so I definitely would never back out. 

Post # 11
Member
32 posts
Newbee

Ugh I’m so sorry to hear. Sounds like a terrible experience!! At least you wound up saying yourself money in the long run

Post # 13
Member
1864 posts
Buzzing bee
  • Wedding: August 2012

@Hyperventilate:  +1, it really doesn’t sound like he was that rude.  

Post # 16
Member
9074 posts
Buzzing Beekeeper
  • Wedding: December 2012

@mrsztobee:  You seem to misunderstand. It doesn’t matter if it’s the one you’re going with or not. Companies that adopt this type of business model are going to steal business from him.

It doesn’t matter if he was right or wrong in guessing who you were going with. The fact of the matter is, he knew exactly why you were leaving because he has been burned by this practice before. Does that make it clearer?

A company that goes, “I’ll give out a metric fart ton of “prizes” at a bridal show. I’ll probably steal away customers from somebody else!” Do you see how that’s not exactly an ethical practice?

I’m not saying a consumer doesn’t have the right to get a better deal — they absolutely do. However, what he said to you was in no way rude. He did not say, “Gee bitch, thanks for leaving me for <whoever>!” He wanted to know why you were leaving and was giving you incentive to come back.

“Do they offer two photographers?”
You have two options. “Yes they do.” This gives him the information he wants — They’re offering two photographers for a cheaper price. Can he compete with this?
If you say “No, they don’t.” He can turn around and say, “Well I do.”

Get it?

You may think he was being rude for questioning you, but you had the option of not answering, or answering if you felt like it. Welcome to the business world — It is cutthroat, and to make it in the business you need to understand your customer.

Being “well off” means absolutely nothing if you have somebody undercutting you at every step.

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