(Closed) VENT: upset with photographer – what should we do?

posted 11 years ago in Photos/Videos
  • poll: What should I do in this situation?
    Confront her right away : (4 votes)
    12 %
    Give it a few more days, and then confront her : (15 votes)
    44 %
    Let it be : (11 votes)
    32 %
    Other (explain below) : (4 votes)
    12 %
  • Post # 17
    603 posts
    Busy bee
    • Wedding: September 2011

    @artlover: I think that’s a good way to go. I totally understand that you feel frustrated b/c you are excited to see your images. Good luck.

    Post # 18
    3441 posts
    Sugar bee
    • Wedding: August 2010

    If I could find my post about my photographer, they would be pretty much identical. The way I handled it was made the photographer DH’s thing. He is in business for himself and knows how to be very polite and forceful at the same time. Their practices gave me such anxiety but since I was happy when I did work with them and loved our engagement pictures we did ultimately keep them. I loved my photos! The album came out awful and they chose every picture of me with my eyes closed or something weird. But when we saw the proof we put out foot down and made the changes and now I have a beautiful album. I know for us we would lose $1,500 if we switched and then a lot of photographers we already booked.

    Post # 19
    1064 posts
    Bumble bee
    • Wedding: May 2012

    @bells: I agree. In addition, if I were to miss my own established deadline, I would give my client the indication of when I actually would deliver or what the holdup was. It’s not bridezilla to expect communication and professionalism. It’s being an educated consumer.

    Post # 20
    84 posts
    Worker bee
    • Wedding: June 2012

    You know…just to make you feel better (although this could make you feel worse), one of my co-workers had a friend who got their wedding photos 7 years later…seriously. He was laughing hysterically as he told me about it (and not laughing in a rude way, but more at the absurdity of the whole situation, because it is somewhat ludicrous) since his friends now have kids and a house, etc., etc.

    I wouldn’t have believed him if he didn’t actually log on to facebook at that moment to show me his friend’s update, which said something to the effect of “7 years ago, my husband and I got married. Today, we got our wedding photos!!!” ALL of the photos (save for one) were shot diagonally.

    Anyways, artlover, did you get a contract signed with the photographer? If so, what were the terms? I wouldn’t necessarily bring up any contractual obligations to the photographer right now, but you might want to consider it when it comes to the real wedding photos and this happens again.

    Also, did you already pay her all the money? Or did you agree that she would get some of it AFTER you receive the pictures? Did/Will you pay cash or check?

    Either way, I think that you have a right to feel upset. People want to see their pictures right away, and 8 days is a really long time. I know that photography is an art (btw~I actually do photography as an art and I was almost going to get into it, but then I decided to go for a PhD instead like an idiot) but I think that anyone who does this as a business should approach it in a professional way.

    It’s not a personal thing, but business is business. In any other job, if you didn’t meet your deadlines on time then you might be given a little bit of grace, but you’d eventually be faced with some serious consequences. Also, if your boss caught you on Facebook when your boss knew you had a deadline to meet, that would not look good either. 

    Post # 22
    4460 posts
    Honey bee
    • Wedding: September 2012

    I think you need to get a glass of wine and chill. Just because she updates her Facebook, doesn’t mean she’s not doing her job. I.E. David Tutera is on my Facebook and he updates it ALL.THE.TIME.! Seriously! He updated that he was about to send one of his brides down the aisle. And it really doesn’t take that long to update FB from your phone or computer.

    Second, it’s been 8 days. Depending on who your photographer is, they may be up to their eyeballs with weddings right now. June is the popular wedding month. I think another PP said it best. While she is your only photographer, you are not her only client and she just can’t drop everything to work on your photos alone.

    Now, she shouldn’t have given you a deadline that she knew she wasn’t possibly able to keep, but she did and now it’s past the deadline. You can either send her a nice email asking for an ETA or be a bridezilla and make her regret booking you.

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