Post # 1
I am calming down now, but I flipped a bit when I found this out.
Our wedding is this Saturday. I had confirmed with the manager of our venue over three weeks ago that we would be able to decorate on Friday afternoon and rehearse on Friday evening. Today I called them to verify that someone would be there to let us in at noon on Friday. They called me back tonight, and the conversation went like this:
Me: Yes, I just wanted to confirm that you could let us in on Friday at noon so that we can decorate.
Venue manager: That’s fine! No problem. When do you want to do your rehearsal?
Me: We’d like to do that Friday evening, after we finish decorating.
Venue manager: Ooooh, did you say Friday? I thought you meant Saturday. We have another event on Friday night. You can’t decorate or rehearse then.
I literally could not believe what I was hearing. I was so angry and frustrated. I told him I was upset that he had not told us about this other event before then (I mean, if I had not called to check that they could let me in, I wouldn’t have even been told at all. He had no intention of communicating this to me, even though we’d told him SEVERAL TIMES since we booked our venue that our goal was to decorate and rehearse the night before the wedding). I think I was fairly nice to him, although I was clearly in tears on the phone.
So I said I’d need to call him back, and I called my mom. She worked out a good plan – we’ll rehearse at 6pm on Friday, then go back at 11pm after their event ends so that we can decorate. Is it ideal? Hell no. But at least it’s a new plan.
I still want to kill that guy.
Anyone else had any major upsets in your plan this week?
Post # 3
Another bee is going through the same deal but her wedding is a year away. I would honestly go back to the venue manager and tell them this is causing unneeded stress the week of your wedding and ask what they are willing to do for you. They may be able to provide staff to help with decor or give 5% off the bottom line. Sorry this happened! Good luck!
Post # 4
@baletrina: Thanks for the support & kind words! He is going to have the catering staff stay after the event on Friday night to help us set up our ceremony chairs, so I guess that’s something.
I am just astounded he did not tell me this before now, especially since we’ve told him at least three times that we wanted to decorate that day and rehearse that night, and he’d approved that only a few weeks ago. Wonder what he would have said or done if I hadn’t called today, and we had just shown up when we had originally planned to on Friday?
This guy just has no clue how to run a venue.
Post # 5
I am sorry that your plans are ruined BUT if you did not rent the venue for Friday as well as Saturday you can not expect them to “hold” the space and turn away potential business.
I agree that he should have told you sooner and that was poor customer service on his part!
Post # 6
@jenna.888: I’m sorry but I’d have to agree with jenna.888
If you didn’t pay for Friday, then I can’t imagine they would turn away other business…
Post # 7
I would be very frustrated in that situation too! Recently, our wedding ceremony & reception location flooded so we were forced to move. Our wedding is this Saturday and our new venue told my cordinator that she was not able to set anything up in this new place untill it was paid for. Furious, my Mom had to show up at the woman’s work to straighten out that her check had already been cashed. It has been a complete mess. I have family members asking to have guests last minute, a bridesmaid who tells me she will be late to rehersal, and oh so many last minute projects! Best of luck!
Post # 8
Is Friday in your contract or was there any kind of written agreement? I agree this was horribly rude of him, but as @jenna.888: if it’s not in the contract he didn’t do anything legally wrong, just plan bad service! At least he’s working with you a little bit now… so sorry this happened so close to the wedding! At least you’re stressing less now 🙂
Post # 9
@jenna.888: @Negrilbride: It’s not the fact that they booked another event. I understand that completely – we did not book it for Friday, so he had every right to fill that time with another event. However, we have asked him on several occasions if he had booked an event that night because we wanted to decorate and rehearse then, so he knew we wanted to do that. Finally, three weeks ago, he told us, No, we have no event that night, so you can come in and decorate and rehearse. I think that when he later booked that other event, knowing as he did that we were planning to come in that day, he absolutely should have called us and said, Hey, we have an event that night now. You can’t come in and decorate or rehearse as you had planned to.
I can almost guarantee if I had not called him to confirm what time we could get into the building, he never ever would have told us anything. And we’d have shown up in a big group to decorate that afternoon only to be turned away last minute. Terrible, awful management and extremely poor customer service. If he had told me this two weeks ago when he booked his other event, I’d have been better able to plan for a different setup with decorating and rehearsing. To not tell me until the last minute (or at all) is irresponsible at best.
Post # 10
The SAME thing happened to me girl. We rehearsed with some of the family two days before (small flower girls, etc.) NOT EVEN IN THE CEREMONY SPACE then we did a rehearsal (that I didn’t attend) the morning of the wedding. I was freaking the heck out.
But, unless you are having a choreographed dance in to the wedding, people generally know what to do.
Post # 11
Do you guys have suggestions for how to run the rehearsal when not in the space? I suspect we will not be able to use our venue for practice the night before, just because it’s a restaurant and they’re going to be operational. And we’re thinking of doing the rehearsal dinner at home anyway.
Do you just kind of mark out the space, etc, and run through the “script” a few times?
Post # 12
@atalante: That sounds tough. We had a giant hall outside of our space that we practiced in. I would suggest marking it off and running through. Go through it twice.
Be sure to be specific too – what angle the party should be standing at, when they should move, where they hold their hands. Or maybe that’s just me, I’m completely anal about that stuff. D:
Post # 13
I looked at a venue that we would be the afternoon/morning wedding with another booked that night. I was thinking “when would the other bride decorate, and how was that going to work?”