- 5 years ago
- Wedding: May 2016
This came out longer than expected, you can skip the middle and get the gist if you want.
Just when I thought my days of dealing with vendors were over…
Quick background on my venue: it was the new “it” venue in 2014 when we booked it. Their poor management and shady business practices are well known in the local wedding forums (my area has a few Facebook groups– basically a local weddingbee). They have very few bookings for 2016. In addition to owning the venue, the same people own a limo service, bar, catering, bakery, DJ. Etc. Basically they control every aspect of the wedding except a few. It was booked as a package… And seemed like a good idea (and kinda was) since I didn’t have to worry about calling around or haggling prices- once and I was done.
As their reputation grew worse and worse, DH and I considered canceling and eloping.. Ditch the issues with them AND our families.. Would have been awesome, but they would have kept 3k… And we couldn’t justify just giving them out money for nothing.
Knowing that they had given brides problems and charged them for random things- I have been careful to keep as much correspondence as possible in writing and to keep every contract etc. Now- here is what I did NOT get in writing. The venue boasts a capacity of 160 people. But only 100 can be seated inside. The remainder have to sit outside. I was told that in the case of rain or excessive sun, a large tent would be put up (that they own). I was shown where the tent goes (there are metal stakes in the deck). It covered the entire deck from building to rail.
The day of the weather called for thunderstorms. A tent was put up to cover the outside tables. It was so small the 4 tables of 6 were squished terribly. They ate and came right in.
The next day I received an invoice via email for $400 for the tent.
The DJ calls 2 days later to tell me I owe him more money ($125 more). We had to pay him above the included price for extra hours (which we did)- he however raised the amount…. Without telling us.
DH says don’t pay and that they can sue us, and that he won’t be bullied like everyone else. They called today and said they are charging our credit card on file ( not put on file with venue directly but with their bar for our bar contract only).
What I did: I reported the credit card lost/stolen. I emailed them tell them that I would like a copy of the agreement that states the tent is $300, and a copy of an agreement with the DJ for the new price. I will gladly pay if they can show me,where DH and I signed. I also said they did NOT have permission to use our credit card and that the card number was not given to them for,this use– but to their bar (technically separate business). I also said that I would dispute any charge made (i emailed before thinking I could just cancel it) and that we would contact a lawyer for fraudulent use. I also said I would only discuss the matter via email, text, or written letter.
Whoa, that’s a book. Do I have a leg to stand on here?