Post # 1
My ceremony and reception are taking place at the same location. It was the first venue we visited, and we fell in love with it on the spot. The person we met with was very helpful in answering our questions, giving us brochures, and helping us out with follow-up questions for the next week or so. We finally decided this was the place for us and put in a down payment to secure the date. This was in May.
Ever since then, our emails have gone unanswered. I have been trying to be understanding, as the venue is busy in the fall since it is in New England, but the season has died down and I still can’t get an email or call back from anyone. Our wedding is June 20th, 2013.
Obviously, the date is approaching, and the questions I have affect the process going forward. We have guests coming from Australia, so I need to get the invitations out to them fairly soon. We were also told when we visited in May that there would be a food tasting for all 2013 brides in January, which I would like to participate in so we can choose menu options, but I can’t even get a response on when the date of that will be. We were also considering doing our rehearsal dinner there, but again, no response on pricing/menu options/etc.
How would you handle this? I’m very concerned because, while there’s still a bit of time now, what if something comes up in June and I can’t get an answer from them? Am I wrong in feeling this is unacceptable? Thanks!
Post # 3
Maybe they close seasonally? Have you phoned as well? Left messages? Just keep trying regularly – go in person ifpossibleband maybe start looking into a back up plan. That must be so frustrating.
Post # 4
@rr8502: Have you called the venue? I would pick up the phone and call if you haven’t. It does seem unusual that your emails are going unanswered. But, my wedding is in a small town, and the vendors there often just don’t answer emails. I have learned to either call them or go in person to see them.
Post # 5
You’re not wrong, I would be upset too. I would pick up the phone and call repeatedly until you have someone answer. Then demand to know why they are ignoring you.
Post # 6
This happened with my venue. You have to start getting assertive, and mad. Let them know you’re upset and angry in the voicemail. Let them know you’d like for a manager to call you back as soon as possible.
People usually call back ASAP when they think a bad review is on the line.
Post # 7
Definitely be assertive. If they continue to ignore you, I would actually drive down their and demand to speak to someone. You have every right to be annoyed at them, so don’t let them make you feel like a bridezilla.
Post # 8
Is stopping by an option? It’s much harder to ignore someone who is standing there waiting to talk to someone because “I tried calling and emailing but no one responded”
Post # 9
This happened with my venue too it took 4 emails for someone to call me back keep trying