Post # 1
UGH. The planner from our venue called to say our date had already been booked (somehow she “didn’t realize”), so we need to pick another date. She said the only other option is the next weekend (Memorial Day wknd), which would be fine, except since it’s a holiday guests HAVE to book a room for 2 nights instead of just one. So guests will have to pay $260 instead of $130. Is that too much? Should we just look for another venue?
Also, I should probably explain this is the only venue we found that was good for everyone. Close to the airport for out-of-state guests and not too far from where everyone else lives.
Post # 3
since it is the venue’s fault, see if they will give you the original hotel rate and let it be 1 night minimum.
otherwise, i suggest you look for another place unless this is absolutely where you have to get married.
Post # 4
@cml: I would look into other options and then weigh your options to make a decision. My main concern would be adding additional expenses on to your guest, it could determine whether people can afford to come or not. Best of luck! 🙂
Post # 5
@ajillity81: +1. I would insist on the hotel making an exception about the 2-day booking since it was their own error that caused the problem. I bet if you press them on it they’ll make an exception.
Otherwise I think $260 is too much to expect people to pay.
Post # 6
- Wedding: October 2014 - UK
@ajillity81: +1 – the mistake was the venue’s, not yours, so if they still want your business they need to give it to you at the original terms they promised!
Post # 7
@ajillity81: another +1. This was the venue’s fault so they should be willing to compromise with you on this.
OP, I’m so sorry this happened to you! What a nightmare!
Post # 8
I would press hard for the 1 night minimum. They were the ones that messed up and, IMO, it’s boarderline bait and switch. Otherwise, I’d probably just look eslewhere. If they screwed that up and didn’t offer to fix it, it doesn’t bode well if they make another “mistake” (and I’d bet they do make another one). Feel free to express that opinion as well.
Post # 9
Agree with all other posters… fight for your original rates! Any reputable venue would concede to this request after they botched your original date by double booking.
Post # 10
@cml: Did you already have a signed contract with your date? If so, I’d put their feet to the fire and try to get some serious concessions from them in order to move your date. Otherwise, I’d terminate the contract and find somewhere else. To me, this doesn’t bode well for their “attention to detail” going forward and would make me stressed the rest of the time.
Post # 11
@Jen041815: +1. Get them for whatever you can! The hotel thing being #1, especially if you have anything in writing promising the original date and booking requirements.
Post # 12
They effed up. They should compensate you ESPECIALLY if you already had a contract signed! If the co-ordinator is no help speak to the manager directly.
Post # 13
Find a new venue! I wouldn’t be giving them the business if they can’t run it correctly!
Post # 14
Since they made the mistake, they should allow a 1 night stay.
Our venue typically only allows 2 night stays, except when booking as part of a room block, so that was our venues work around.
Post # 15
@cml: negotiate the regular 1 night since they made the error. i’d wax poetically about how you were really impressed with their service thus far and how you have a few friends getting married next year and how you were hoping to be able to reccomend them to the brides to be etc – be annoyingly nice about it and they should give you something.
even if the 2nd night is discounted, or 2 nights, but both discounted etc. if they can’t budge on the # of nights, ask for breakfast included, free parking, free internet, etc.
it is their fault and that’s really unprofessional of them. for all they know you’ve entered into other contracts with non refundable deposits with a dj, DOC and florist etc.
Post # 16
@Jen041815: Technically no, she said our date was available and that she would send over the contract. She never did so I emailed her (about a week later) asking for it and she said she still had to draft it and send it, but it was “definitely reserved” for us. I have the emails, but no signed contract.