(Closed) Venue has exclusive vendors – help!

posted 9 years ago in Venue
Post # 3
Member
2090 posts
Buzzing bee
  • Wedding: August 2010

Hi, sorry to hear about your troubles! We’re in a similar situation with our caterer (except they are awesome), with having to pay “service charges” for servers/chef, etc.

Here’s what I did with the caterer:
I looked over the menu and picked up a mock menu (from apps to dessert), and told her our estimated guestlist. She was then able to send me a detailed estimate of the server charges based on the foods I picked (i.e., they will need more servers for a plated dinner, vs. a buffet, and more servers if you pick passed appetizers instead of stationary). Maybe if you were specific like that, they would be more specific in return.

Otherwise, I would complain to the venue. One hopes that they were the exclusive vendors because of their superior service – maybe the venue doesn’t know that their preferred vendors are slacking!

Hope this helps 🙂

Post # 4
Member
2475 posts
Buzzing bee
  • Wedding: June 2010

Your situation isn’t that much different than others who book a vendor and place an unrefundable deposit.   So in that sense, most people are just “stuck” with them once they sign with them (unless of course they are willing to lose a deposit).  I think we all hope to be treated well by the vendor and be pleased with them during the whole process and not get the whole “don’t bother me” vibe once they have our money.  I would definitely be pushier put polite with them and express to them your concerns and needs.  Yes, your business is “guaranteed”, but if they care about their company, they will not want an unsatisfied customer to be spreading bad words about them.  Make sure they understand that you want to be able to give them a good recommendation after all is said and done.  If it doesn’t get better, I would complain to your venue, they should be able to help.

Post # 5
Member
76 posts
Worker bee
  • Wedding: October 2009

Your wedding 10 months away, but even though the vendors are guessing that they have lots of time, they should try to give a good impression and gain your confidence. Get your venue coordinator/manager involved and find out who the catering manager answers to. Someone at the venue cares about bringing in business and customer service, so get them involved. Whoever is the one who cares about signed contracts and making people happy, talk to them. Tell them about the nonresponsiveness and waste of time meeting incidents, and figure out who has a sympathetic ear to you. They need to be more hands on in getting their vendors in line. With so many wedding review sites, they know they will lose some business with even one bad review. Be organized and persistent. Do you have the type of venue that gets busy during the approaching holidays? If it doesn’t get better in a few months, you might consider hiring a planner to deal with the bs for you.

Post # 6
Member
216 posts
Helper bee

Keep in mind that if you say BEFORE booking ” I already have vendor x,y,and z chosen ” ( even if you don’t yet ) …… you’ll be amazed at how those rules can be bent.       I am a photographer and have had a bride just say ” We already have a photographer and need to use her , can you make an exception for us ? ” .       They did.      

You can get around silly rules like this.

Post # 7
Member
216 posts
Helper bee

You know what ….. in your case …… you’ve tried to work with their vendors.    I would go back to the wedding contact at your location and tell them about the difficulty you are having and ask if they might be able to make exceptions on the vendors.

Post # 8
Member
4485 posts
Honey bee

If you weren’t told until after you put down a deposit that these vendors are required, then it’s the venue’s fault for not giving you the proper information. Out of curiosity, I would see what type of legal help you can get since they were not honest with you and it could be considered a breach of contract in that case. Most venues that have exclusive or preferred vendors will say up front that these are required. Even if they don’t, that is something you should ask before booking them.

Post # 9
Member
548 posts
Busy bee
  • Wedding: August 2009

If it gets bad, the venue doesn’t know that you’re unwilling to lose your deposit… If you tell your venue person that your experiences with their exclusive vendors has been so bad that you’re reconsidering your options, they might be able to either bend the rules, or get their exclusive vendors to shape up. If you give the venue and the vendors the impression that you’re locked in and not willing to walk away, they don’t have as much incentive to help you.

Post # 10
Member
2470 posts
Buzzing bee
  • Wedding: September 2010

I echo worcesterbride.

But also keep in mind that you are 10 months out, the other vendors may be focusing on the “here and now”, unfortunately.

Post # 11
Member
216 posts
Helper bee

If I understand right ……. she DID know about the exclusive vendors up front.      She would have been ok with the vendors IF she was getting a good response.    She isn’t getting a good responsde and would not like to open things up to other vendors.

Post # 12
Member
4024 posts
Honey bee
  • Wedding: September 2010

I hear ya! We put our deposit down so we can’t change either, and we have to use them for food, liquor, tables and chairs, and linens. I had to start getting pushy to get them to return calls and emails. Maybe a little bitchy?! Tell them what you want, and that you want a set price soon so that you can get the money.

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