Post # 1
Okay so I have a bit of a dilemma. . I found a venue that I totally love! It is absolutely beautiful, gorgeous views, great food, all inclusive, and within our budget! The moment I saw the place I knew that it was my dream venue. But . . the catering coordinator has been really flakey with me! She initially took forever to call or email me back after my first inquiry. . . like over 2 weeks! We met with her and she was super nice and bought us a complimentary dinner and drinks by the executive chef. I called her 2 days later and let her know he would like to book our date. That was a month ago. She finally emailed me the contract last week, but it was filled with errors – wrong date, wrong price, outdated etc. . . I emailed her back and she said she would correct it and I havent heard back in over a week. . . I am so frustrated! I am seriously afraid that I am going to put down a nonreufndable deposit and have to deal with this unreliability until the wedding – or even worse on the wedding day! There is another place that is really nice, but it is all outdoor and a little pricier – The wedding is October 27th in California. What do I do??
Post # 3
Oh boy, that is really a tricky dilemma. I used to work in sales and catering at a 4 star resort where that crap would never fly, so I am just trying to wrap my head around that catering coordinator. If this is really your dream venue, I wouldn’t through in the towel yet, but I would recommend getting a little bit pushy. Tell her staight out that you love the venue but that you are really concerned, based on your contact with her, that the essential communication and attention to detail might be compromised. You could even ask if there is another catering coordinator you could work with. I know it sounds bold, but trust me, they have dealt with worse. Their reaction will tell you a lot about what kind of business they are running. Either they will apologize profusely and work double time for you or if they give you a bunch of lame excuses or are rude, tell them goodbye.
Go on girl and get what you want! 🙂
Post # 4
Yikes! I pretty much guaged my vendors based on their response time. I am getting married at a Marriott and the woman we worked with was outstanding. She met with us a trillion times, promptly responded to everything and was nice as pie. Read reviews for your venue…what do other brides have to say? If everyone gives 4 stars saying that their day was amazing but the woman isn’t very attentive, I’d go for it…but if they ratings are poor I would look elsewhere. I would also not be afraid to let her know about your hesitation. She should be responding…!!
Post # 5
DO.NOT.DO.IT!!! Honestly, nearer your wedding, you are going to be emailing the coordinator very frequently because things are going to be coming up one after the other. You need someone who is on top of her game and someone who doesn’t make unnecessary mistakes. I had a caterer like this. The venue was lovely and I was ready to put down a deposit but it took me so long to make an appointment and getting a contract was a pain in the neck. In the end, I cut my losses and I think you should too.
Post # 6
Is she the “boss”? Or is there someone else who works with her you can work with instead? I echo your feeling about the dream venue but I also agree with BrooklynRocks that it would be super frustrating to have to deal with her unresponsiveness on top of all the other wedding stress. Another suggestion is to have a serious talk with her, lay it out (what have you got to lose since you haven’t put down a deposit yet) and gauge her reaction. Then see if she improves to the point you feel good about it – maybe she’s currently going through some personal drama and just distracted but that would blow over. At the end of the day though, you need to feel good about both the venue and people you work with. If you are willing to risk dealing with a flaky person in order to get your dream venue, that’s a trade-off you’ll have to make.
Post # 7
I’m glad you guys see the problem here! Geez. . So to answer some questions, yes, she is “the boss”, there is another girl working with her, but she seems to be just as bad. I have only found 1 or 2 reviews on the place, and they were raving, saying it was amazing and perfect. I am kinda hoping that maybe she has been working on someone else’s wedding that is sooner, so mine is on th eback burner since its still 8 months away. . Nonetheless – you ladies are right, I need to confront her about this before I pay her thousands of dollars. I guess I’ve been thinking about it, but don’t really wanna start off on the wrong foot, since we’ll be working together for so long. The Venue is also 4 hours away from where I live right now, so I havent been able to go there in person. Do you think I should send this in an email or call her? I could probably be more firm in an email. . haha. . Also, to make matters more difficult – the other venue that we are considering has been contacting us lately and the owners are seriously the nicest, most attentive people in the whole world. My only concern is that its outdoor, so if it rains we are basically screwed. . Bahhh!!
Post # 8
We found a similarly perfect venue… but it was so flakey. I decided we couldn’t do it, and we ran. Two days later, we found another great place. It wasn’t as pretty, but the staff were completely on the ball. I was so impressed. Going with the awesome staff instead of the flakey one was one of the best wedding-related decisions we made.
Post # 9
DON’T do it!!!! No matter how beautiful the venue is, so many things can go wrong if the coordinator (who also happens to be the boss) is unorganized and flakey. As a vendor, she should respond to you in a timely manner and make sure the contract is correct before sending it to you. It’s scary to me that she’s already made so many mistakes. I would look for another venue. I know you love the venue but dealing with a coordinator who’s so undependable will cause a LOTTTT of headache later on. Our videographer was a total flake. I couldn’t get a hold of him…he wouldn’t return my calls or reply to my emails. I had to hunt him down and go to his house multiple times to find him before finally getting our wedding video almost 1 year after our wedding date.
As for the other venue that’s outdoor…have you asked them if they have options/back up plan for when it rains? I believe a lot of outdoor venues have back up plan just in case something like that happens.
Post # 10
Update! So I sent an email voicing all of my concerns. . and I mean ALL! Haha . . and I told her that this lack of communication was a deal breaker for me. She emailed me back a few hours later and apologized, she said that she has just taken on an assistant that will also be coordinating and they each thought that the other one was working with me – which is why I had not yet received the final contract. The final contract was immediately sent to me. I am now making a thorough list of questions to ask her to get an idea of exactly how involved they will be in the wedding. . . Do you guys think this is a valid excuse? I really love this place, but I dont want to make a huge mistake. . she seems really busy with everything- so I think that is a good sign in terms of quality of her services.
Also -The other venue option has been in close contact with us. . but it is all outdoor with no indoor option in case it rains. . and since the wedding is at the end of October its going to be cold at night, so I dont really want an all outdoor venue.
Post # 11
My mantra has been, “It’s not perfect if it’s not PERFECT” i.e., i found the PERFECT chapel to get married in and was under some deluded idea that we would just make it work because it only held half our guests. i have recently come to terms with teh fact that its NOT perfect! I wouldn’t want to deal with that lag time till my wedding, that’s for sure. In fact, the banquets coordinator at my caterer changed after we booked them, and the new girl sucks. i have considered changing caterers several times but Fiance aint havin’ it. ….. probably cuz he’s not the one doing all the coordinating/communication with this airhead.
Post # 12
Yay for confronting and being up front with her!
If you feel sufficiently satisfied with the way she apologized and confident it will improve, I think you should go for it. I totally understand the other bees’ concerns and warnings. BUT if it is your dream venue (and it doesn’t sound like you love the other venue as much as you love this one) then it might be worth taking the risk.
Is it possible to drag out the decision making another week or 2 and then just take that time to see whether she has improved in her responsiveness?
Post # 13
The other venue option has been in close contact with us. . but it is all outdoor with no indoor option in case it rains. . and since the wedding is at the end of October its going to be cold at night, so I dont really want an all outdoor venue.
Well that pretty much seals the deal if you ask me. I would never, repeat NEVER have a wedding with no rain/bad weather back up plan. Especially in October!!
If you take the second place and you have bad weather, then your wedding is ruined.
Give the first place another fortnight to sort their acts out and if they’re still not being professional then look elsewhere.