- 5 years ago
- Wedding: August 2016
First post, may heaven help us all. As you can probably see, we’re getting married in six months. We got engaged last October but wanted to get married in 2016, so things have been on the fast track!
I booked a venue a few months ago that had good reviews in general. It’s a boutique hotel in Toronto, and one of the reviews said something along the lines of “great venue, best of luck getting the co-ordinator to answer your emails if you’re more than a few weeks out, however, as he’s busy”. No problem. I went in with this assumption before I even spoke with them.
My adventures with the venue so far have been as follows, in obnoxious point form:
– Inquire about availabilities within our desired timeframe. Are told that there is one Saturday left, with one caveat: there’s a wedding there in the morning, so we can only have it from 1pm, whereas we’d usually have it from 10am.
– We let him know we’re interested. However, he’s charging us full price – i.e. as if we’d have the room the full amount of time when really we don’t – so I go back and forth with him via email, trying to negotiate.
– He abruptly lets me know that he’s given the date away to someone else. No warning, no “right of first refusal”. Gone.
– Okay. We choose a Friday before that date. Better than nothing. We meet with him in person the first time, and view the venue. He sets exectations with regard to the timeline, letting us know that the first meeting to set down the details will be in February. He picks a date and time at the beginning of February.
– We pay a deposit. I had to email him several days later to ask if he received the signed contract and deposit. He finally emails back saying yes. We don’t have a receipt for this payment.
– In the meantime, any questions I think of, I don’t bother him with. I don’t email or call or pester him in any way. I write them down and save them for our meeting.
– Meeting rolls around. He… doesn’t show up. A random lady co-ordinator that we didn’t even know existed shows up and says he is “sick”, after looking around for him for a long time – clearly none of the staff knew where he was initially, or that he had any meetings that day. Keep in mind that he has my phone number and email address. I would have been more than accomodating if he had let me know he wouldn’t be in that day.
– Co-ordinator #2 has no idea where we are in the process. Asks us if we’re just here to “see the place”… um, no. We’ve paid a deposit and we’re here to nail down details like floor plan and menu (but I am nice to her… it’s not her fault). We beg her to take us on from this point on.
– This meeting is, no offense to her, completely useless. She promises to email floor plans for me to play with, along with the bar and menu options that the first co-ordinator CONVENIENTLY DIDN’T OFFER TO US BECAUSE THEY WERE LESS EXPENSIVE the following Thursday or Friday (this was a Monday).
– Thursday and Friday roll around. No email. I reach out to her with some questions, requesting the info she promised us in a friendly manner.
– No response until the following Tuesday, when she lets us know she has been in and out of hospital (!) but is back and ready to work! But not today, as she’ll answer our questions and mail us the info this coming Thursday (!!). I email her back with a brief email letting her know we were sorry about whatever she went through and were looking forward to hearing from her on Thursday.
– We’re now at Thursday, and surprise, surprise, no email. Even my optimistic fiance is now peeved.
I just don’t know what to do at this point. I plan to call the hotel tomorrow and ask for their boss and speak to him or her, explaining the situation, and expecting not just an apology (because we’ve had a few rounds of those so far, and they’ve come to nothing), but a little something “extra” from the venue and an expectation that they will live up to their promises at this point. Because here’s the thing….
The deposit is fully refundable until 30 days before our wedding date. Fully. Meaning that we can cut and run any time.
So why are these dorks not being more careful??
I don’t know. This is my first wedding – have any of you had similar misadventures that worked out in the end? Or didn’t? Are my expectations too high with regard to their behavior? Or should I cut and run – I emailed another preferred venue and they happen to have our EXACT date available. They’re similarly priced – but it would mean reprinting our invitation suite as I mention the name of the venue on them EDITED TO ADD: My mistake, they are NOT similarly priced – I missed that they have a venue fee which our current place does not – so they would be about $1,500 more. So we would probably have to downgrade our wedding to a city-hall-and-rented-restaurant affair. Which there is nothing wrong with – only I’ve spent a lot of money already buying centerpieces and decorations, which I would not be able to use in a restaurant…
Any similar stories? Advice? Help me, bees!