(Closed) Venue Problem – advice needed!!

posted 9 years ago in Reception
Post # 3
276 posts
Helper bee
  • Wedding: October 2010

You need to print off the e-mails and show it to your wedding coordinator at the hotel.  Although these aren’t as binding as a contract, it’s a start.  I would tell them that you’re going to need another room, or see if they can give you something else or knock off some money.

Post # 4
95 posts
Worker bee
  • Wedding: October 2008

Did you hire a Day of Coordinator? If not, you might want to look into hiring one if you think you are going to have problems with the hotel again. What you spend to hire a DOC could more than make up for itself in savings in the long run. We had a few problems with our room block (at the Hyatt in White Plains) so I can understand how totally annoying it can be to deal with a situation like this.

If you have emails that specifically promise you the hospitality suite, I would forward them to both the coordinator at the property and perhaps the hotel manager. Explain the situation about the hospitality suite but to be honest, I don’t think you have much ground to stand on re: the golfers. Even if you asked specifically if there would be another event at the hotel and they told you No, they could have booked the group the day after you asked. When you use a hotel, you are totally at the mercy of their bookings. You could be clear up until the day before your wedding and then all of sudden, a huge groups books last minute. That’s just the way it works.

On the other hand, if the hotel knew about the golfers when you signed your contract and didnt’ tell you about it, then you could have justification for breaking your contract. But then you would have to find another venue…

At this point, I think the best bet is to try to use this unfortunate situtation and the hotel’s lack of honesty/professionalism to your advantage by telling them you need to be conpensated for your aggrevation and dissapointment. They need to make good on their promise per your 2 emails and since you have something in writing, you should have a good case. Keep in mind that you will have to work with this hotel all the way up until your wedding so try to keep up a good vibe but ultimately, they failed you and you need to be compensated accordingly.


Best of luck!

Post # 5
2695 posts
Sugar bee
  • Wedding: April 2010

My first wedding I was planning, I’m an Encore Fiance, I had a similiar problem  We booked the venue and later they called and said they had accidentally doubled booked our venue with another wedding.  So we asked them to comp us the best room for the wedding night, and lots of other things.  I’m sure there is another room at the hotel that you could use for getting ready and that you could get some money knocked off etc.

Post # 6
241 posts
Helper bee
  • Wedding: August 2010

If you are not happy with the sevice and have enough time I would try to get out of the contract. I second Miss Cherry save all of your emails, and be prepared when you have a meeting with the planner. Do not let them take advantage of your niceness. I would be expecting some money off, or something else in return(extra station at cocktail hour…) Threaten to cancel your wedding if something is not done to rectify the situation. I bet they will change their tune.

Post # 8
200 posts
Helper bee

That’s terrible customer service! Definitely see what they will do to make it up to you–even if it doesn’t solve the room problem.

I’d also write a letter to Hyatt corporate complaining about the shoddy treatment. Weddings are big business.

Post # 9
290 posts
Helper bee
  • Wedding: June 2009

I would print out the emails and ask to speak to someone in person. Don’t be aggressive or nasty, but very firm. This was what was represented to you and this is what you expect to recieve. Period. I wouldn’t be afraid to say “We are spending a lot of money on this day, and we are very unhappy with the level of service we are receiving. How are you going to make this right?” If it were me, I would sic my fiance or Mom or Mother-In-Law on them. They have more freedom to express displeasure, and then instead of you being an “entitled bride” they can play the “this is HER day and I and going to make sure it is perfect no matter what” card.

Good luck. 

Post # 10
2681 posts
Sugar bee

I agree with other posters, you should print out the emails and talk to your managers boss.  Maybe the golfers have the room at a different time or they can find somewhere else to put them.  Im sorr you are going through this 3 weeks before, good luck!

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