(Closed) Venue Problems – *Rant*

posted 6 years ago in Venue
Post # 3
Member
13014 posts
Honey Beekeeper
  • Wedding: November 1999

Honestly, there are so many red flags coming from her lack of responsiveness that I wouldn’t have even signed the contract in the first place.  I assume your deposit is non-refundable, which leaves you basically with her two options, or swallowing the deposit and finding a new venue.

I do not think you’ver overreacting at all.

Post # 4
Member
2009 posts
Buzzing bee
  • Wedding: November 1999

I can see both sides.

Lots of venues have a vendor day where all the upcoming couples come and taste/see etc.

It isnt cost effective for them to do it for one couple, but her short notice is ridiculous.  I’d go over her head.

Post # 6
Member
2281 posts
Buzzing bee
  • Wedding: June 2012

I agree with Abbie017 – I don’t think you’re overreacting.

Is there a supervisor you could contact? Is she as high as it goes, or could you complain to someone she answers to? You’re really being treated terribly, and you should not have to deal with this.

If you can’t deal with her, you have a year to find an alternate venue – and honestly, I think you can’t do much worse than somone this irresponsible. I can’t imagine the headaches you have ahead of you with this person. 

ETA: Just saw your post that she’s an owner. I say find something else. Responsbile businesses don’t act that like.

Post # 7
Member
2009 posts
Buzzing bee
  • Wedding: November 1999

OH my god.

That changes things.

Let me think.

Post # 8
Member
8438 posts
Bumble Beekeeper

Unfortunately I think this is because you have paid your deposit and your wedding isn’t until next year so to the business you are not the highest priority at the moment. The brides getting married now during wedding season are obviously their highest priority. You have said they are only open seasonally so they would also be doing everything that other businesses would have all year to work on.

If the tasting is free then I can see the point of them not wanting to put it on for one couple- they are a business after all and are in business to make money and getting a chef in to cook a variety of meals for one couple will cost them. They have offered you an alternative which is good but is there any reason not to wait for the tasting? I mean the meu you taste now will probably not be the menu for 2013 because most venues change their menus yearly and with food availability/cost factored in.

 

Post # 9
Member
285 posts
Helper bee
  • Wedding: June 2013

Wow.  That is not an overreaction at all, I would be Very upset if this woman tried to pull this on me. Hopefully the deposit you put down IS refundable, this early on. If not, I hope it wasn’t too much. I would definitely recommend walking away.

I don’t know if you have any clout, but if you can be pretty convincing maybe you can stary implying about how you will be spreading their bad business practices around (local television, bridal sites, word of mouth) unless they start smartening up… sometimes if you light enough of a fire under their butt they start paying attention.

I would read over the contract as well… they might have something in there about not being able to cancel more than 48 hours prior to any meeting? even if it was meant for you, you might be able to turn that around on them…

Post # 11
Member
1252 posts
Bumble bee
  • Wedding: November 2011

My caterer was similar to your venue – multiple emails with no response, phone calls not returned etc.  It turns out she was swamped during wedding season, but she had taken note of everything I’d contacted her about and did an amazing job for us on our wedding day.  So while it was frustrating for me as our wedding date approached, it did not reflect the level of service we ultimately received on the day that counted.  At the end of the day I’d prefer to have her attention when my wedding is happening rather than months before hand, and I realized that meant that another bride will have her attention while I was planning.  While being difficult to contact can be bad customer service, it doesn’t automatically mean the vendor is unreliable or irresponsible.

I’m not saying that is the case with your vendor, but I personally am glad I trusted in the great reviews and recommendations of our caterer despite the communication issues.  However, I am definitely on the more laid-back end of the spectrum about this type of thing and even I was getting annoyed, so I think if I was someone who needed more feedback and communication I would have probably found another caterer.

Post # 12
Member
1659 posts
Bumble bee
  • Wedding: July 2012

If she and her husband are running the show on their own, you either need to accept that and put up with it or find someone at a different venue with an acceptable level of professionalism.  If she’s the only person responsible for operating the venue, then I’m not surprised with her actions – she likely has little business acumen and isn’t acting as a venue coordinator so much as she is an owner trying to make things work.  There’s a big difference between a coordinator at a hotel or a hall and someone who owns a ranch they operate seasonally.

 

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