Venue Regret

posted 5 months ago in Venue
Post # 16
Member
2240 posts
Buzzing bee

Solution: Discuss your issues with your contact at the hotel, politely but with concern. I used to work in hotels as a planner, and I would make sure your rooms were flagged for special attention and have conversations with housekeeping and the General Manager. You are having several events – good revenue!

eta: to be clear, your planner should be having the conversations with the general manager and housekeeping, not you.

Post # 17
Member
1863 posts
Buzzing bee
  • Wedding: July 2015

Personally, if I were your guest, I would rather pay $140 less.  Unless there are bedbugs or cockroaches.  If that’s the case, then switch.

Post # 18
Member
3946 posts
Honey bee

Go with the venue that treats you like gold.

Post # 19
Member
3836 posts
Honey bee
  • Wedding: April 2017

So you’ve only had one stay where the cleanliness was lacking? Maybe hosuekeeping just had a bad day. The rooftop is really cool and they treat you like gold, and it is much cheaper for your guests. Don’t get caught in tangles!

Post # 20
Member
2825 posts
Sugar bee
  • Wedding: July 2013

You’re totally overthinking this. The current hotel sounds great especially on customer service. The issues you’ve listed are minor in the grand scheme of things.

Post # 21
Member
1027 posts
Bumble bee
  • Wedding: March 2015

Your guests do not want to pay $140 more for “top of the line treatment” on your wedding day. The day just isn’t that important to them.

We had our reception at the Ritz-Carlton and booked a mini room block there, along with another room block at a generic regular hotel down the road. Surprise, *every single person* chose to stay at the regular hotel, even those who were initially excited at the thought of a luxurious getaway.

And in your case it sounds like the first hotel is just better anyway.

Post # 23
Member
480 posts
Helper bee

 I have to go with the others on this! If your current venue is giving you gold-star service and is $140 less per night but still nice, go with it! I can deal with a few rust stains or not perfectly made beds. But you said guests might be staying up to a week? That’s an $840 difference for 6 nights! As a guest, I’d be a little annoyed if I learned you’d chosen the more expensive place.

Post # 24
Member
222 posts
Helper bee

Ditto what everyone said!  Glad that you are sticking with your first choice.  I would mention my concerns about the room to he sure that your guests get the best rooms.  The second hotel is probably swamped with inquiries because it is now the top new spot, but it won’t hold that position very long unless their customer service for events improves.  I would rather be treated like a queen on my wedding day,  rather than as an obligation and nuisance.

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