Post # 1
So our Toronto venue has a mandatory 20% ‘Service Charge’ built into our charges. This 20% applies to everything: chapel rental, linens/table settings, A/V equipment, alcohol, and food. Would I be expected to add a tip on top of this? If so, how much?
Their website simply states “A 20% service charge will be added to your invoice to cover event staff and labour costs.”
Post # 3
I would call the venue and ask if the 20% is a tip that goes to the staff. I worked at a venue where the “service fee” went straight in the owners pocket. There was no way she would ever pass that money onto the employees working the event. However I think there was a thread on here a while ago about this, and some bees have found venues where the service fee was given to the staff as a tip. Since it seems to vary so much, a quick phone call or email is really the only way to find out for sure.
Post # 3
Ours includes a 15% fee (another venue quoted us 18%) but its listed as a gratuity. There is no tipping on top of it unless we feel they went above and beyond. And the fee is taxable. I wouldn’t tip above it, I would question where it goes though.