- 7 years ago
- Wedding: June 2011
I had my wedding here in June, and I was so excited because the place is gorgeous and I loved the food there. But when it came the actual wedding events (rehearsal and wedding), we were very disappointed.
Food = amazing. Venue = beautiful. Sales rep = the WORST. Brides – Beware if you get Pat B. as your sales rep.
We had a morning wedding and lunch reception because my (then) fiance and I had a very small budget. We wanted to do the best we could with the little that we had and thought a lunch buffet reception was the perfect fit. But apparently – Venuti’s (or Pat, specifically) isn’t too accommodating and kind to small budget weddings because he DEFINITELY made me feel un-important.
1) Every time I had questions, he would sigh and answer them – but sometimes not very thoroughly. Yes, I had a lot of questions… but I was coordinating my own wedding and haven’t done this before 🙂 so there were details I needed to know.
2) ONE WEEK before our wedding rehearsal (and wedding) Pat called me and said that we would have to cut our wedding rehearsal short from 1 hour to 30 minutes. Shocked – I asked why that was, and he said that he “didn’t know that there was another wedding planned during that time” and that I had to be done by 5pm. (We had scheduled it to be from 4:30 – 5:30pm). You mean to tell me that you “didn’t know” about a wedding 1 week before it was happening???
When I told him that I didn’t think 30 minutes was enough, he simply (and unapologetically) replied, “Well, it’s a short aisle. You don’t need more than 30 minutes.”
When we got there – guess what, he tells me that we actually have to be done BEFORE 5pm – when he told me before that we had to be done BY 5pm – because his other wedding was starting at 5pm. Mind you – this was different info than he gave before… and he kept rushing us out of there because the other wedding was starting soon. When I asked him about it – he waved me off (one day before the wedding!) and said – “well you wouldn’t listen when I tried to tell you!”
I DID listen – that’s why we got there early. But the info he gave me the previous week was different than what he was telling me that day. Again – NO EMPATHY.
3) The day of the wedding came and he NEVER ONCE checked on our wedding or reception to make sure everything was going ok. My vendors and family members – who knew nothing of how he had been treating me – all asked – “what’s wrong with the guy in the office?” because he was really not helpful and short when it came to answering their questions. For ex – we needed a pair of scissors and asked him to borrow one. He said they didn’t have one. They have 2 offices, a restaurant and a banquet hall… you mean that there is not one pair of scissors in that whole place??? He didn’t even get up off his chair to search or try to ask others.
Of course, I didn’t let his poor attitude ruin my day… like I said, the venue was perfect and the food was amazing.
But brides, be warned about booking your wedding here. Maybe he’ll treat you differently if you have a large budget. But if you decide to have your wedding at Venuti’s and you get Pat as your sales rep, I would save yourself the hassle and attitude and ask for someone else.