(Closed) VERY unhappy with our wedding photographerposted 9 years ago in Photos/Videos
- 9 years ago
- Wedding: May 2010
@Alicey: First off, I’m sorry you’re not happy… but I’m glad you got it mostly resolved already.
What photo editing program do you have? To open the RAW files, you need Photoshop CS2 or newer. I may be wrong on this, I had an older version of PS that wouldn’t open RAW files, but it was really old. I find it a little odd that she sent you 2 cd’s of RAW files & they didn’t work, but the edited ones did. Is there something on the cd & they’re not opening?
AFTER you get the cd of images, you could ask her if you have her permission to edit photos… maybe send an email if you’re not on talking terms. Pro’s wouldn’t let clients edit photos but since she’s not a pro, she may be okay with it.
As for posting things on facebook, can you convert the photos to black & white & post them? It will help get rid of the bad skin tones. If you’re not editing them just making them b&w, I’m sure the photog won’t have a problem with you posting them on there so your family can see. That, or create an album that’s only visible to your family (you can adjust privacy settings in individual photo albums). Or upload them to flickr or photobucket image sharing programs (they’re free) & you can share them that way.
In a few weeks or so hire a pro photographer to take some good couple’s shots of you & your husband in your wedding attire. Maybe, if your bridal party lives nearby, you can include them as well.
You said your loved your engagement photos! Who cares if all her other epics look the same, so long as you have great photos you love & great quality! I understand wanting something different than everyone else, but as long as you love what you have, don’t worry about it not being different than all her other clients. I’m sure that your photos will look different than other people’s epics, as they’d have a different photographer. At least you love your photos even if they’re similar to everyone else’s rather than having different photos that aren’t very good.
- Sprinkled with fairydust
- 9 years ago
i would never give my RAW files, even if you did ask for them. in the days of film, did the photographer ever give out the negatives? and i cant believe i am reading all the posts telling you to TELL her you want them…..when i am booked, i am booked for the pictures and maybe an album or CD……the RAW files remain MY property.
I’m sorry but a LOT of your reasons are not valid. the amount of time of 2 months is not that long…..i dont take that long but 2 months isnt long at all.
i have trouble with bridesmaids and MOHs walking away……we only have a certain amount of time to take pics. if the people are not there we cant do it and when they return, there is maybe some other pictures we have to get busy with.
her style is her style, you say your engagements pics were lovely until you saw that they were exactly the same style as the ones you saw on FB……thats obviously how she shoots ….
if you have the raw files you need a raw converter…and possibly Lightroom, and if you dont have one of them, then why did you ask for RAW files? i get asked this a lot and they ask because they have seen in a magazine aticle telling them to ask for the RAW files…..and they have no idewa what they are so why do people want them?
blurry and red skintones is unforgivable…….so that is a valid argument.
working from a list doesnt always work well. it depends on how big the list is.
being an ‘invited guest’ as well as the photographer is actually just a guest/photographer. i have been a guest photographer and never get to join in the fun of the wedding. never off duty. there is always ” oh can you just take another picture of me with this person, and that person….” you really never get to be the guest. if she is a good enough friend to be invited to your wedding, she should not be expected to work……
if you only wanted one for the signiture frame, and you narrowed it down to 20, then she knew as long as she chose one from that 20, she was safe……why was it so important to get the extra 19?
i am a wedding photographer, and yet i also have a life other than taking pictures of weddings, and yes i go on Facebook too, and if i can get some business from there or any otherplace, then why not? i dont make my clients wait too long, but i am not working on their wedding pics 24/7………we all need a break from it you know.
i also take a lot of detail pictures…….if they were important enought to you for you to buy them, i photograph them and use them as backgrounds for the pages of the storeybooks.you point out that the black and white photo should have been in colour, of your centrepiece. maybe she messed that one up and disguised it by turning it black and white. ask her for the colour version of it. i take everything in colour, then turn occasional ones black and white…..(but always keep the colour version)
miserable looking bridesmaids are not the fault of the photographer……i have asked bridesmaids to smile….to be met with sarcastic face pulling…..and these are adults i am talking about! if your matron of honour looked incredibly bored…..maybe she was, but thats her fault…..you cant blame the photographer fpr that.
for the comment about taking 600+ pics……..
In My Humble Opinion, LESS professional people that dont trust there own judgement do that. if she promised you 60 pics, then its pretty safe to assume she would take approx 180-200. trigger happy photographers only take hundreds to be on the safe side…..it shows they are not confident enough to take just 2-3 and know that they are good enough.
also, if she had taken 600, she would be a lot longer sifting through them to sort out the 60 best ones for you.
removing half a sign is a no-no…….
i dont remove things like that unless i am asked to……and paid extra for extensive editing. spots i will remove, moles and tattos i wont. and if you choose to do your dancing near the exit sign or fire extinguisher, then its hardley the photographers fault….BUT if she had taken a little time, she should have moved you to a place where it was free from distracting backgrounds….
But, and I hate to say this…without a contract she also can’t legally stop you from taking the pictures to be edited elsewhere or doing it yourself.
I’m sorry to correct you, but there are copywrite laws that protect us from this type of thing happening. contract or no contract, if the photographer can produce the RAW files…..(another reason NOT to surrender them ) then they are the legal owner of the files, and any use of it is copywrite theft.
- 9 years ago
- Wedding: June 2011
Aaack, I hate to keep threads running after the subject’s closed but now I feel like I’m going be made to look bad if I don’t answer some of these points.
About the RAW files: I made a mistake using that term initially, sorry. I don’t mean .raw or raw file types, the kind that can only be opened with photoshop or other editing software. I just mean unedited.
@kwynn: Actually, the reason the bouquet/garter toss was so late was because a GROOMSMAN was late! Yes, one of our groomsmen thought the wedding started an hour later than it actually did, so the entire wedding was pushed back by nearly two hours. My initial (rigid, military-wife) schedule for the wedding had all the photos taken before 10pm.
@ThePrincessMaggie: not sure. Going to assume it’s “we’re never speaking again”.
@Serabell: Trouble is I really, really don’t want black & white. Each to their own, but my personal view is that I spent far too long choosing a colour scheme and working to make everything match to have all my photos just turned into “click… b&w!”. A few b&w photos are beautiful and charming. The whole lot is not. That’s my view anyway. I guess it’s not that big of a problem that the engagement pictures were identical to everyone else’s – after all, who’s going to come to our house, see the pictures, and go home to look up whether or not they’re similar to someone else’s? – but it does bother me a little that they are absolutely identical. I thought we were paying for a little more creativity and indiviuality (word???) than that. I’m just going to edit them myself, but instead of publishing them, send out a message to family and select friends saying that I won’t be publishing my photos but I have them if anyone wants to see them.
@Sprinkled With Fairydust: Again, these aren’t .raw (is that the extension? I’m sure you know what I mean, anyway) files but just the unedited photos. I do understand that a photographer can’t magically make someone who’s looking miserable look happy but my issue is this: there was only one photo of my Maid/Matron of Honor walking down the aisle. There were several of the other bridesmaids. In one, one of them was blinking, but guess what? There was another photo, so it didn’t matter. She clearly understands the logic of taking several photos of the same shot in case something’s not right but there was only one photo (a bad one, too) of my Maid/Matron of Honor…? Not acceptable, as far as I’m concerned. With the engagement photos, this was not a case of ‘the same style’. These were absolutely identical photos, from the pose to the angle to the location to the editing. Identical.
On the day, it wasn’t a case of “oh drop everything and come here and take this photo”. Like I already said, I have worked in the wedding catering industry and I have seen brides treat their photographers terribly by odering them around on the day. I gave her a must-take list and left it at that. I even explained to her before the wedding that on the day I was just going to leave her to it, I wasn’t going to be constantly pestering her to take more photos. I think the exact words used were “you know which shots are important to me, and I trust your professional judgement”. (I also found out she was high at our wedding, so… Clearly she DID find the time to enjoy herself)
The issue with the developed engagement pictures (getting 1 back) was that she had promised us 20. I couldn’t narrow it down, so she promised us that before the wedding we’ve have the 20 that I couldn’t choose between and we could choose from them. If she’d promised us 1 and we’d got 1, there would have been no issue. But to promise us something and then not deliver just shows unrealistic expectations to me (ditto the “you’ll have them in a week” “sorry, got held up, give me two weeks” “one more week”… etc, etc).
Maybe you don’t remove things unless you are told to, but you’ve just agreed to me that removing half a sign is a no-no. It would have been better if she’d removed it fully or not removed it at all, because half-removing it made her other edits (removing ugly pictures from the walls; stains on the carpet) very, very obvious.
As for us ‘choosing’ to dance near an exit sign… We had no choice! There was an emergency exit on every wall of our venue, so wherever we had danced there would have been something ugly on the wall. Our venue was a little group shelter building in a national park, not a traditional wedding venue. Please don’t make judgements like that.
- 9 years ago
- Wedding: May 2010
Ohh ok, unedited… you just happened to pick the term that most photogs would read as the .RAW file. I’m glad she’s sending those to you & I hope they work this time!
& your photographer was HIGH?! Seriously? Wow I’m so so sorry :(.
- 9 years ago
- Wedding: February 2012
Firstly I’m so, so sorry this happened to you.
Situations like these are why I always tell people NOT to hire friends who call themselves photographers. Anybody can buy a camera and set up a Facebook page, but it takes a hell of a lot of experience to become a good wedding photographer. Also with friends there’s rarely any legal recourse.
Even though she did a terrible job, I understand her not wanting to give you RAW files. I’d never give those to a client (but then, my photos are good). I think you should still push for them though. From the sounds of it, she’s not a professional photographer (as in a majority of her income comes from photography) so she might be willing to bend if you explain the situation properly. Does she realise how bad the photos are?
- 9 years ago
- Wedding: July 2012
I’m so sorry you ran into this bad situation and I know how important pictures of this moment are- I’m a graphic designer, and if you need help editing some feel free to PM me and I can edit some pictures that need special attention, no charge.
- 9 years ago
- Wedding: October 2012
This is such a sad story. I’m sorry this happened, but thanks for posting it here for other people to learn from. You wouldn’t hire a plumber or electrician who wasn’t a professional, didn’t have a license, professional equipment and knowledge, etc. The same goes for photographers. You can’t hire someone who isn’t a professional and expect professional service and quality.
- 9 years ago
- Wedding: February 2009
Honestly, this sounds like a mess the whole way around, with ppl using drugs, bridal party members not knowing the correct time, stained carpets and ugly walls, things not happening on schedule, and expectations which may not have matched your budget and reality.
How much did you pay her?
YOUR groomsman was late, which caused the bouquet and garter toss to be 2 hours late? Why didn’t you just do it without him? That’s not the photographer’s fault. As a photographer, if I approached you several times about doing it, and you pushed it back repeatedly, I would also leave. We can’t help that the whole bridal party isn’t there or whatever.
Editing the images yourself can get you into trouble. No graphic designer or other photographer should work on these files either unless there is written permission from the photographer.I would NEVER work on another photographer’s images without a written release-it is just asking for legal trouble.
Your venue was less than ideal for photography, with ceiling fans, emergency exits, fire extinguishers, “ugly” paintings on the wall, and carpet stains? Did you expect all that to be digitally removed? A good photographer will try their best to shoot around this but photographe =/= magician. Those edits would be a special cost. I encourage uplighting and fabric draping to camoflauge less than perfect venues, as retouching costs are high and creates something artificial-it didn’t really happen that way. So for future brides reading this, don’t think “Oh, it will be Photoshopped.” Instead, think about hiring a professional decorator.
You received one photo of your Maid/Matron of Honor coming down the aisle. There may have been others that were thrown out-perhaps the expression was even worse in the other ones or eyes were closed. Also, as a photographer, as the bride gets closer and closer, I do cut back my shots of the processional to make sure I have enough buffering, flash power, and time to catch the bride-she’s most important, obviously. The processional photos never make it into the album for my clients-it just isn’t something they pick. I know I am defensive as a photographer, but being blamed for someone’s sour expression is really hard on us and unfair.
How do you know the photographer was high? Was this apparent to you that day? If so, why didn’t you speak up or have your wedding coordinator call in an emergency photographer? All the more reasons to have a DOC and staff working for you that day. Is this true or is this just a rumor? Perhaps there was something else going on (for example, she was very sick that day or had just received bad news) Is she known to use drugs? If so, why did you hire her?
I think there are a lot of lessons to be learned here. Be reasonable about your expectations, always get a contract, and use professionals, not friendors.
- 8 years ago
- Wedding: August 2013
take the raw shots to a pro and have them edited? Take some re shots with a pro.
- 6 years ago
- 6 years ago
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