- 5 years ago
- Wedding: November 2015
Hi bees! I got married last November and I am still dealing with problems with my videographer. I need advice as to the next steps I should take as I am at my wits end. I apologize in advance for the novel!
My husband and I decided just a couple months prior to have a videographer for the wedding. Being budget-conscious so close to the wedding, we decided to post an ad on Craigslist for a newbie/freelance videographer. We weren’t too concerned with quality, as long as we had the highlights – vows, speeches, etc- without any fancy MTV music video production we were happy. We signed a contract with a woman that had a growing photography company just starting to branch out to video and paid in full for full day coverage, highlight reel, and DVD/USB of wedding.
Day of the wedding she arrived early, was professional and friendly. Only 12 days later we received the highlight video via a link on vimeo, and it was posted to her business FB page. I was so happy to have it so quickly, and it was great coverage! However, there was only music and no sound. I replied about the sound- so we could hear our vows and speeches- and here was the reply: “I did record the vows, well the whole ceremony actually with a recorder, the DJ even hard wired it so it would be crystal clear. Well I have checked all my cards and double checked them and I have one card that the computer will not recognize. So I am thinking the card if faulty, I will call around and see if there is any way to recover the files on the card anyways, maybe the manufacture can do it. “
I understand issues occur, so I replied that since we did not get what we paid for-contract had not been fulfilled-I respectfully requested a partial refund. Her reply: “Sorry but it is stated loud and clear in my contract that I cannot be held liable for equipment malfunction, which goes for video as well. The contract was written for videography as stated at the top. At this time you will not be receiving a refund at all. You have the highlight video and the full video and I spent 6 hours at your wedding, 3 hours of drive time and 6 hours on a video highlight so far and I have no clue how long the full video will take me. Even without sound of your vows, which can be recorded and still put in. You got what your contract states. Many other videographers don’t even include sound from the wedding day it’s just video feed with music, same as I provided.”
So professional right? Also, what videographer in this technological day and age not capture sound??
I also requested the SIM card to see if I could recover the sound on my own dime by submitting it to a professional recovery company. Her reply: “There is no way that card can leave my hands unless I burn it to be frank. If I would give that card out then I could be sued by past clients for compromising their images, i respect their privacy. It’s not as easy as loading the card into the computer. I do have a card recovery program and it’s useless when every computer in my home will not read the card. The computers do not recognize the card as being there. Therefore the card recovery program does no good. Sorry.”
At this point I just want the USB/DVD so we have the wedding video in our hands vs just a non-downloadable link online–I gave up on the sound issue. In the no-refund-issued reply above was 11/25/15 she stated the video would be “mailed shortly.” It is now March 18, nearly 5 months after the wedding and I still do not have a USB. Admittedly the contract does not state a specific time frame for turnaround, however one would assume ‘mailed shortly’ would’ve been done by now. I have sent numerous emails requesting the status of it being mailed, and each time she replies a couple days later saying it will be mailed Monday. Two emails ago I requested tracking for the USB, she said she’d provide it. Today I STILL do not have the USB or tracking.
She changed her company name this year with this wording on facebook:“New Name, New Prices, Better Customer Satisfaction!” To add insult to injury, she has now posted our wedding video highlight to her facebook page with this wording: “[Our company] only books 2-4 weddings a month on weekends or holidays to give our clients the best experience ever, to get your images and video back to you asap!”
I have refrained from posting any negative feedback on any site because I want to ensure we have the USB for fear she retaliates and never sends it.
Do I send a more threatening email at this point- saying I’ll contact the BBB and all wedding sites, social media, or even that I will seek legal council? Anyone have similar issues, and what was the outcome? I need advice on what to do! Help!!!
PS- all quoted text is directly copy/pasted from email conversations with her.
- This topic was modified 4 years, 10 months ago by Shortqtpie.