- 6 years ago
- Wedding: September 2011
I’ve been reluctant to reach out to anyone about this because I felt like a wedding planning failure. Every other aspect of our wedding day had been so wonderful, and it pained me to think that after all my research and faith in my vendors, one disappointed me so.
We were married last September and we hired a videographer based on the (good) reviews at the time and the style of their work. They showed up on time and were delightful to work with on the day of. We had asked for a rush on the trailer because we wanted to show it at an additional reception a couple weeks later, and they delivered a beautifully made video, albeit only a few hours before the due date. Excited by our trailer, I patiently waited for the full cut.
Their contract states it takes 8-12 weeks to complete. After 12 weeks, I asked for an update and they told me 2011 had been a very busy wedding season and they would need more time (believable to me as I attended a record number of weddings that year.) They gave me a prospective completion date. I poked them yet again at that time, and from then on I got inaccurate estimates and empty promises of completion.
I received the rough cut 8 MONTHS later, and it was terrible. Nothing like the trailer and nothing like I would have expected from what I saw online. I looked over their reviews again and there were not a lot more negative reviews mostly describing the same issues I was having with them. I was crushed. We called the head editor who claimed he had personally handled the trailer that we loved so much, and would recut our video himself since we were so disattisfied. We finally received that cut on our one-year anniversary, and while it was an improvement, it still was nothing like we expected.
Throughout the whole process, we felt like we weren’t getting their full attention, and being pushed aside for other weddings. They kept telling me how busy they had been and when the video was finally delivered, they mentioned how they took time away from their busy schedule to focus on our video. Well, maybe it’s just me, but was I not just as much of a paying customer as everyone else? Why should others take priority when my wedding was a year ago??
But I don’t feel like they focused on us at all. I feel like they thought “oh yeah, we still have to recut this video” and then literally took my suggestions and threw them haphazardly into the new cut, without much thought or care on their side.
At this point, I’m tired, and I don’t want to waste any more time waiting for a new edit that I might be disappointed with yet again. Maybe it’s the editor’s fault. Maybe the original videographers took horrible footage to start with such that the editor had nothing to work with. I don’t know. Their contract states that if we don’t get a satisfactory final product delivered by our first anniversary, we are entitled to our money back. For the videographers that showed up at our wedding and our lovely wedding trailer, I do think they should get paid for that. But for what they put us through afterwards, I don’t know if I should bother fighting for my money back. What I ultimately want is my raw footage for free (normally an additional cost, but much less than the total price we paid) and find someone else to edit our video. But whether I should get financially compensated for my troubles is what I’m having trouble deciding. (And who knows how cooperative they’ll be on that!)
Any thoughts/advice would be greatly appreciated