- 4 years ago
I initially had a great experience buying my dress at Village Bridal. I was in love with my dress and the owner was so nice! That all changed when the dress came in an alterations began. The dress was way too short for my torso and my breasts would come up out of my dress every time I raised my arms. They never measured my torso when purchasing the dress, and turns out I either needed a different size or a different dress entirely as this DID NOT FIT my body type. The seamstress was pushy and not helpful. She did not have any suggestions as to how to fix the dress other than just not to raise my arms all night. SEVERAL alterations appointments later and 1 week before my wedding I decided to take my dress to another seamstress and pay a rush order (as much as the original dress cost) to get my dress fixed! The seamstress at Village Bridal had done alterations incorrectly as well- I had already paid her to take the dress in, but the new seamstress had to take the dress in an additional inch and a half!!!!!! She also had to further hem the dress which I had already paid the Village Bridal seamstress to do. Those are pretty basic alterations if you ask me. And I never received a refund or apology. Do not trust the seamstress at Village Bridal!!!! Ended up costing me a lot of stress, time, and money!