Visited venue, sales manager not prepared, wasn't ready to book us, rushed tour.

posted 3 months ago in Reception
Post # 2
1108 posts
Bumble bee
  • Wedding: City, State

ladyjane123 :  Is it possible that she is given a script and she has to follow it? Some jobs are like that.

The email thing is weird though. 

Post # 3
1476 posts
Bumble bee
  • Wedding: November 2019 - City, State

Tbh, she may very well already have a few weddings booked for a Friday in October.  Fall is the new spring and books up SUPER fast.  I know because we wanted a fall wedding and everything was booked up over a year in advance, even Fridays.

That said, it’s definitely unprofessional of her to tell you that you’d have estimates and then throw up an OOO.  Who knows what may have happened though – she may just have needed an extra day because something came up.  As for the flowers/cake, she’s probably seen a lot of brides who tell her that they’ll do all that themselves and then end up needing it anyway, so I would imagine she was just showing you the full packages so you have the information if you need it. 

Overall, if you don’t like her or don’t trust that she’ll be responsive, then don’t book with her for sure.  That’s totally fair.  We saw a venue where the woman just gave no shits and we weren’t impressed so we didn’t go with them.  But I do think people deserve at least a little grace sometimes and I’m not sure all this is worth getting worked up over.

Post # 4
11941 posts
Sugar Beekeeper

It’s possible she’s holding out for someone who books a more expensive package and she thinks they could still get that. It doesn’t even have to be a wedding, it could be a rehearsal dinner, school or family reunion or an anniversary party for that matter. Maybe the apparent disinterest is her way of discouraging you. 

Post # 5
1823 posts
Buzzing bee
  • Wedding: October 2019

You are 3 months away in 3 days. 

I don’t think it is unreasonable to assume there’s other weddings already booked. 

But that said, if she’s the only coordinator and there is nobody else there to work with, I wouldn’t book with them. The attention she shows you now is indicative of what she’d show your wedding later. 

Post # 6
1598 posts
Bumble bee
  • Wedding: October 2018

bibliophilacticbee :  Agree 100%

OP keep looking to find a venue more responsive to your needs and budget.

Post # 7
7852 posts
Bumble Beekeeper

Unless this is really your only option, I’d keep looking. Planning a wedding (in 3 months!) is stressful enough without unresponsive, unprofessional vendors who rub you the wrong way. Maybe if it was the cake vendor or something less critical I’d say whatever, but this is your venue…I don’t think it’s worth the stress and frustration of having to deal with this person. Unless maybe you hire a very competent wedding coordinator who can take the reins.

Post # 8
1588 posts
Bumble bee
  • Wedding: May 2019 - City, State

My wedding was booked and planned in under 3 months. At that point, they were so willing to work with me to make it happen, they gave me discounts on everything. They knew they weren’t going to book that space at that point, so they preferred to lower the usual room minimums just so that they were still making money on that space that day. I didn’t feel like a “discount” client, they were still incredibly professional, helpful, and accomodating. I did get a few “out of office” auto response emails from my event manager, but she replied within the day even when she was out of the office.

It’s likely they do have other weddings booked that day, there was a wedding already booked for our date at our venue. She might have just been having a bad day, who knows. But if you didn’t get a good feeling about working with her, don’t do it. Follow your gut.

Post # 9
160 posts
Blushing bee
  • Wedding: City, State

Depending on your location, it is not uncommon for them to be booked up 3-4 months out at all. We booked out October wedding venue in So Cal in December the year before and some venues we looked at were already fully booked for October. 

That being said, I personally would NOT book with someone who was that rude or unresponsive. One of the venues we toured (which would have been the most expensive on our list by far) gave us poor treatment. We showed up to the office and he was with another client running late so we sat in the waiting room. For almost 45 MINUTES he did not step out from that meeting to let us know he was running late or even acknowledge our presence in the room. We sat there ungreeted for so long and got so annoyed we walked out. While waiting for the car 5 mins later at valet he calls and asks if we were going to have our appointment – hello we have been waiting! I understand he was with someone else but the polite thing to do would have been to step out from that meeting and greet us, say he was late, can we wait, etc. He had the audacity to ask if we wanted to reschedule another day. Uh no thank you! 

This is likely the person you will be working with for your wedding, and do you want to be calling / emailing and dealing with them for details? What if you need something ASAP and they don’t answer? Not worth it to me to spend money with people like that. They should be kissing your a$$ as a bride to be. My opinion would be to find another venue that treats you better. 

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