Post # 1
I am planning an Oct. 2019 wedding and as it is 4 months away i am trying to move quickly. I found a venue I liked a lot that has the best pricing I have seen so far. They seem to only charge per person for the reception/food/drink with a food tax and a service fee tax that is very reasonable. Ceremony is on property and half off i am assuming because they are trying to get anyone to book still for 2019 as most slots left open won’t be filled as most people plan a year out not 4 months lol.
Anyways, so we drive an hour away to see this venue. I had communicated with this lady for over a week before our visit asking about pricing, telling her what room we wanted for the reception (there are several to choose from for both reception and ceremony on the property) So i clearly communicated my wants before our visit. I also emailed her my rough estimate of our costs with the # of guests we were thinking.
We show up at the venue for a tour and she sits down with us and its clear she is not prepared at all. I communicated in my email that we would be ready to book the day we visited if our estimates matched up etc. She wasn’t super welcoming, clearly wasn’t prepared with what i had told her, she didn’t go over any numbers with us, kept vaguely mentioning a few packages she thought would be good for us even though we told her we wanted the most cost effective one, which is the 1st package. I told her i was doing the flowers myself and the cake as well. She just didn’t listen. Said she would give us estimates for a few packages one with flowers and cake included even though i was clear that we didn’t need those two things. I felt like she couldn’t give a shit about us visiting. Shouldn’t someone providing a service that costs upwards of 10k be WAY more welcoming and considerate? Not to mention knowing people are coming to see a venue for their wedding? I expected so much more and was so dissapointed. She didn’t even walk us down to the boat house ceremony location I liked and made us do that alone at the end before we left. She also tried to push a shitty ceremony location on us when i clearly said in my emails what location i wanted.
She also tried to tell us there would be a few weddings that date we picked at the venue. IM sorry i call bullshit on that. It is July, we are looking at a Friday in October 4 months away and she wants us to believe that she will have multiple weddings that day? I hate that kind of sales pitch nonsense. Lady your lucky if you book the dates you have left for 2019 at this point. Just overall frustrated we couldn’t go over the numbers and buffet selections in person, annoyed I couldn’t book the date so I could move forward with invitations.
To top it off when i replied this morning to an email she sent after we left yesterday about the DJ recommendations we asked for, i got an automatic response saying she is out of the office until tomorrow morning. WHAT?!! She said she would get us estimates today!! I like this venue, the pricing is perfect as is the location. I feel like I have to suck it up because we want this venue but this lady sucks.
Is this normal? I am now going to go back and look up reviews for this location again just to make damn sure its legit. UGHH. Anyone else have weird venue visits? It would be helpful to even hear how other people’s venue visits went to get some perspective.
Post # 2
ladyjane123 : Is it possible that she is given a script and she has to follow it? Some jobs are like that.
The email thing is weird though.
Post # 3
- Wedding: November 2019 - City, State
Tbh, she may very well already have a few weddings booked for a Friday in October. Fall is the new spring and books up SUPER fast. I know because we wanted a fall wedding and everything was booked up over a year in advance, even Fridays.
That said, it’s definitely unprofessional of her to tell you that you’d have estimates and then throw up an OOO. Who knows what may have happened though – she may just have needed an extra day because something came up. As for the flowers/cake, she’s probably seen a lot of brides who tell her that they’ll do all that themselves and then end up needing it anyway, so I would imagine she was just showing you the full packages so you have the information if you need it.
Overall, if you don’t like her or don’t trust that she’ll be responsive, then don’t book with her for sure. That’s totally fair. We saw a venue where the woman just gave no shits and we weren’t impressed so we didn’t go with them. But I do think people deserve at least a little grace sometimes and I’m not sure all this is worth getting worked up over.
Post # 4
It’s possible she’s holding out for someone who books a more expensive package and she thinks they could still get that. It doesn’t even have to be a wedding, it could be a rehearsal dinner, school or family reunion or an anniversary party for that matter. Maybe the apparent disinterest is her way of discouraging you.
Post # 5
You are 3 months away in 3 days.
I don’t think it is unreasonable to assume there’s other weddings already booked.
But that said, if she’s the only coordinator and there is nobody else there to work with, I wouldn’t book with them. The attention she shows you now is indicative of what she’d show your wedding later.
Post # 6
bibliophilacticbee : Agree 100%
OP keep looking to find a venue more responsive to your needs and budget.
Post # 7
Unless this is really your only option, I’d keep looking. Planning a wedding (in 3 months!) is stressful enough without unresponsive, unprofessional vendors who rub you the wrong way. Maybe if it was the cake vendor or something less critical I’d say whatever, but this is your venue…I don’t think it’s worth the stress and frustration of having to deal with this person. Unless maybe you hire a very competent wedding coordinator who can take the reins.
Post # 8
- Wedding: May 2019 - City, State
My wedding was booked and planned in under 3 months. At that point, they were so willing to work with me to make it happen, they gave me discounts on everything. They knew they weren’t going to book that space at that point, so they preferred to lower the usual room minimums just so that they were still making money on that space that day. I didn’t feel like a “discount” client, they were still incredibly professional, helpful, and accomodating. I did get a few “out of office” auto response emails from my event manager, but she replied within the day even when she was out of the office.
It’s likely they do have other weddings booked that day, there was a wedding already booked for our date at our venue. She might have just been having a bad day, who knows. But if you didn’t get a good feeling about working with her, don’t do it. Follow your gut.
Post # 9
Depending on your location, it is not uncommon for them to be booked up 3-4 months out at all. We booked out October wedding venue in So Cal in December the year before and some venues we looked at were already fully booked for October.
That being said, I personally would NOT book with someone who was that rude or unresponsive. One of the venues we toured (which would have been the most expensive on our list by far) gave us poor treatment. We showed up to the office and he was with another client running late so we sat in the waiting room. For almost 45 MINUTES he did not step out from that meeting to let us know he was running late or even acknowledge our presence in the room. We sat there ungreeted for so long and got so annoyed we walked out. While waiting for the car 5 mins later at valet he calls and asks if we were going to have our appointment – hello we have been waiting! I understand he was with someone else but the polite thing to do would have been to step out from that meeting and greet us, say he was late, can we wait, etc. He had the audacity to ask if we wanted to reschedule another day. Uh no thank you!
This is likely the person you will be working with for your wedding, and do you want to be calling / emailing and dealing with them for details? What if you need something ASAP and they don’t answer? Not worth it to me to spend money with people like that. They should be kissing your a$$ as a bride to be. My opinion would be to find another venue that treats you better.