(Closed) VISTAPRINT deal- Beware when you place your order!

posted 6 years ago in Paper
Post # 3
Member
396 posts
Helper bee
  • Wedding: April 2013

@H2MrsDj:  There’s hope!  I had something similar happen to me this week.  I ordered my save-the-dates on Wednesday using a groupon, but didn’t notice until the next day that I was charged for the full amount.  I called up customer service and they applied the groupon code to my order and issued me a refund for the difference.  And I didn’t even have to fight for it; the woman offered that solution right off the bat.  Hopefully they can do the same for you.

Good luck!

Post # 4
Member
7609 posts
Bumble Beekeeper

Oh no!

I was offered 10 more wedding invites/RSVP cards/envelopes as well & took it (I was also using the groupon coupon).  If it makes you feel any better, I called their customer service line a few days later when I realized I’d been charged for shipping.  They said it was because I live in Canada & the free shipping was only to the States, but they also refunded my shipping charges “as a courtesy” right away with no problems.  So they do seem pretty easygoing – good luck!!

Post # 5
Member
2849 posts
Sugar bee
  • Wedding: May 2012

You have to be careful with that last screen on Vistaprint. It doesn’t say anything about one click ordering, but that’s what it is. Whenever that screen pops up for me, I always make sure to pick the option that doesn’t add the extra stuff to my order. They really should make that less confusing.

Post # 7
Member
7609 posts
Bumble Beekeeper

@H2MrsDj:  Awesome!  Their customer service rocks!

Post # 8
Member
476 posts
Helper bee
  • Wedding: January 2013

They’re awesome! I used a Groupon to order the out-of-town totes for our guests. The actual # I needed wasn’t an option, but I talked to their customer service (chatted, actually) and they adjusted the order # for me. The bags are great and I got a fantastic deal. That’s also who printed our Save the Dates!  Love them!

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