Post # 1
So we went to a Buffalo Wild Wings last weekend as we had received a $25 gift card for Christmas. Our bill came to about $6 after the gift card, and we wanted to tip $6, but Fiance only had $4 in cash. So he gave the waiter the $4 in cash and put $2 tip on his card along with the balance.
Fiance is currently on Worker’s Comp and unexpectedly didn’t receive a check this week, so money has been tight. His checking account was literally down to no “cushion” – only a couple of dollars. Well, the waiter charged $13.38 on the card – when it should have been $8.38. Not only did he “steal” more of a tip, but that caused Fiance to overdraft his account by $2 and change which then they charged him a $38 fee!
Fiance went to Wild Wings and the manager said the waiter must have “mistakenly” put in the wrong amount. They are refunding the difference and then gave Fiance four $5 gift cards. Fiance is asking his bank to reverse the overdraft fee and Wild Wings said they would verify what happened to the bank if there’s a problem.
I can’t believe someone would do that, and more importantly, if Fiance hadn’t overdrafted, I’m not sure we would have noticed. We have kind of combined finances but I don’t review FI’s checking account information yet (we will be just using our joint once we are married). It makes me wonder how many times this waiter has gotten away with it – and it makes me mad as I believe we gave a fair tip – $6 on a $31 bill (waiter wasn’t spectacular or anything, just average service).
Has anyone else experienced this? Waiter/waitress Bees – would you face discipline at your work if this happened?
Post # 3
It was probably an honest mistake. A 2 and a 5 can sometimes look similar if they are written messy. The manager did the right thing by offering you gift cards and refunding the difference, as well as being willing to smooth it over with your bank.
I highly doubt he was trying to steal from you.
Post # 4
I personally haven’t had that happen. I would imagine that worker would be fired on grounds of fraud, right? I would even get a hold of someone at corprate.
Post # 5
- Wedding: July 2014 - Prague
WOW. That is really shocking. I would expect that server to be fired. The restaurant could be facing a suit, so I’d expect them to cover their asses.
Post # 6
This happened to us at BWW once!!!! We actually called and the manager apologized and said he’d had complaints about the waiter and we had to come in again and get our whole bill covered. They gave us cash actually. We asked about the waiter and we think he got fired. Poor guy, but karma…. I don’t know what you can do about overdraft. Maybe try and talk with BWW and see if they’ll comp you for it in gift card or something but I doubt your bank will be helpful. You never know! Sorry about this. 🙁
Post # 7
@MsYankee: Was it really busy that night? That’s probably the only explanation I can offer for the waiter getting confused. Otherwise, it’s kind of an a-hole waiter as he got $4 CASH meaning no paper trail of tip. Many waiters would be grateful for that method of tipping… I would think.
Post # 8
Mistakes happen. I wouldn’t necessarily assume this guy was trying to steal from you. Regardless, though, that’s a pain in the butt. I hope he gets the overdraft money back – I remember back in college how often that would happen to me. I HATE giving banks even more money than they already have!
Post # 9
@MsYankee: I have had it happen a few times. Once I went to a nail salon that added several dollars in addition to the generous tip I left. When I confronted them about it they didn’t seem at all concerned with the legal issues at hand and said that is how much they thought they were owed (yes they really said that). They refused to refund my card the additional amount however when I again reiterated the fact that is was illegal to add a value higher than the total they gave me the money back in cash.When I posted about it on Yelp they actually started accusing me of lying! Oh vey.
There have been other times where I assumed it was a careless mistake as well. As someone who was a server for several years at a high end restaurant I was determined to never allow this to happen, I certainly didn’t want my honestly and integrity questioned!
Really when it comes down to it you have to check everything. I keep all reciepts and while Darling Husband thinks I am crazy I refuse to let something slide like this. I am glad you caught it and they are willing to rectify the mistake.
Post # 10
It was probably an honest mistake, hopefully anyway.
It could be worse! My friend went in for a meal at a really nice place with her family, paid for what she had which came out to something like $40. The next day she realized they charged her 300 something dollars. They wouldn’t even believe that she didn’t buy that much until she showed them her receipt. Because of her I ALWAYS keep my receipts until I see everything go through the bank nicely.
Post # 11
@MsYankee: I always keep my food receipts for this reason. It happened to my Father-In-Law. But it was deliberate and not a mistake. He held onto his reciept and took it to the restaurant a day or 2 later who convienently couldnt find their copy. I know the police were eventually involved. Btw, that restaurant doesnt exist anymore.
Post # 12
@abbie017: He charged $7 instead of 2 – it could have been, I guess I shouldn’t have jumped to that conclusion but we also left $4 in cash and $11 tip on $31 seems a little less likely than $6 I’m just saying…
@MrsNewDay: Nope, not crazy busy that night (it was about 6 pm)
@MASPA: yikes! It’s just frustrating when we are already facing the money pressure as FI’s workers comp didn’t come and they have to get that straightened out and then we found this out the same day – it was a lot to take (ordinarily we wouldn’t have been as angry about the $5 – but then it turned into $43 plus the added hassle of being an overdraft with his bank)
Post # 13
@MsYankee: A $7 and a $2 could also look similar. I also don’t think an $11 tip is that absurd. Maybe he thought you were just being generous!
Post # 14
It really sounds like an honest mistake at such a small amount. I’d drop it, the manager has already taken care of it and compensated with gift cards. I hope the bank reverses the overdraft fee, though.
Post # 15
Never had it happen but I don’t like jumping to the conclusion that he stole. It was probably an honest mistake and if it wasn’tm others will notice and he will get what’s coming to him. A 2 and a 7 can easily be mistaken.
Post # 16
I understand it could have been an honest mistake – if the bank won’t credit the overdraft then we’ll take it back to BWW to get a refund on the overdraft (since it was their mistake that caused it). Usually like I said we have a “cushion” and it wouldn’t have caused such a mess, but this particular time it was just very bad timing. I wasn’t trying to get the guy fired (It may have sounded like that in my first post) but I was more just curious what would happen in situations like this.
I worked in a restaurant in a hotel in high school and I guess just the shady things I’ve seen I guess I jumped to that conclusion, but I should not assume it was intentional.