Post # 1
My partner & I got engaged just last week & already our families & friends are keen for an engagement party. We’ve been doing some research of local venues to hold the party – nothing fancy, just a private area at a local bar/restaurant with platters of finger food etc.
I’ve looked at a few venues online and while some have their function packages online to download, other sites are nothing more than a picture of the venue with a phone number or email address for you to contact them (which I find frustrating – it’s the 21st century people, if you have a website, make ity useful!!).
I’ve emailed a number of places, but so far only one has replied (approx 48hrs after my enquiry). How long should I wait for these other venues to respond before writing them off? Last year I organised my work Christmas party & learnt that some venues never reply to web enquiries (despite welcoming them on their sites).
Post # 3
- Wedding: April 2012 - Padua Hills Theater
It’s so hard… if it’s a place you really like then you should just call them. Sometimes emails get lost. Our rehearsal dinner venue never got our original email. When I emailed a second time they got back to me right away. I gave it about 4 days before calling or emailing again
Post # 4
Its the 21st century and technology sucks. My venue I had to call weeks later and turns out they frequently dont get the web inquiries that are sent. Unfortunetly a good old fashion phone call is the best.
Post # 5
I emailed several places to find out about them and only heard back from 1. If a phone number is listed I would call instead. Just prepare a list of questions you have in advance so that you don’t forget to ask them.
Post # 6
I’d say no more than 4-7 days, however when they respond sooner, you’ll realize how much more you appreciate them. For my wedding, the venues, photographers, and DJ’s who didn’t keep us waiting were the ones we ended up choosing. The wait wasn’t the deciding factor, but it does create a good first impression, which I’m sure they are aware of. However, don’t expect replies over the weekends.
If it’s a place you’re really interested in, I’d say if you haven’t heard anything in 2-3 days email them again or give them a call. After 5-6 days, if I still can’t get any information, I’d write them off just out of irritation. If they really want your business, they will not hesitate to contact you back.
Post # 7
- Wedding: March 2012 - Pelican Grand Beach Resort
I would say wait one week and then call them and say that you inquired online, but hadn’t heard anything. A busy vendor will likely answer and return calls faster than emails for inquiries.
Post # 8
Thanks for the responses everyone!
My gut feeling was the 4-7 days. The place that did respond is very well priced and I do feel I want to go with them, but wanted some comparisons. I think I’ll give it til Tues (that’s the 1 week mark) and then make some phone calls.
Post # 9
UPDATE: so 7 days passed & still no word from anyone else. My partner made calls to 2 venues last night – mentioning that we’d emailed & got nothing – but still wanted function hire info etc (he outlined what info we were after). Crazily both venues couldn’t email last night (approx 6pm) but would email today. I understand that not all bars/restaurants are going to have office staff after usual office hours, but it seemed kinda off to us that nobody could send an email? Surely there’d be some kind of management around? Oh well, it’s no real biggie…
So now it’s currently lunch time and only one venue has emailed me. And I’m not loving the tone of their email – we asked for a function package with prices, inclusions etc. I got a casual paragraph & word doc attachment with a list of various platters they do & for what price (but no mention of how many people each platter feeds).
Am I being unreasonable/fussy? If someone contacts you, then contacts you again because they got nothing back – wouldn’t you make an effort? All in all it’s making me think that I should have just gone with the people who DID bother when we contacted them last week.
Post # 10
haha so 2 seconds after I posted the above, the 2nd venue emailed me – with an actual function package & apology! Hallelujah!!
So now it’s down to 2. The original still seems cheaper, but we frequent the second venue more. Now my partner & I will have to nut out the details.
Post # 11
Honestly, if I had to wait more than a day or two, I wrote them off. If they can’t respond in a timely fashion then how will they do on my wedding day? I used/continue to use timeliness of response as a big factor in the vendor search.
Post # 12
I had one venue never e-mail me back. I wound up calling them trying to schedule a meeting over the weekend. I was told that she had to check if someone would be available and that she’d call me back, except she never did, and at that point I stopped considering them. My thought was if they were this unresponsive now, what would it be like once they already had my money and it was closer to the wedding. On the other hand the venues I picked I’ve sent e-mails around 10pm and have had the owner e-mail me back within the hour.
Post # 13
I’d expect a reply within 1-3 days. I personally think 4-7 days is a little too long.
Post # 14
Thank you!! I feel that the lack of response is pretty poor. And yeah – the not being able to email til morning? Weird…. although one place I know does have an older lady in management, and she told my partner on the phone “sorry, the girl who sends emails has gone home for the night”. I had to LOL.
I’ve just done up a little table comparing all the answers we’ve got (room hire fee, cost of platters, what extras are included) and I still feel like the original prompt venue is the best overall. But I just didn’t want to dive in without at least doing some homework. Thanks for all your answers & reassuring me I’m not being a bitch diva!!
Post # 15
Pick up the phone and call.