- 6 years ago
I am writing to warn people about ordering from inweddingdress.com
I am in a wedding as a bridesmaid in a month and received my dress in the mail two weeks ago. The dress was 9 inches shorter than the dress I ordered, plus the quality of the dress was very poor. When I contacted inweddingdress, after several emails sending them pictures of the issues and asking repeatedly to have the dress replaced I was told that they would not replace it. According to inweddingdress I “ordered a dress that was not in proportion to my height” so they made the dress shorter than I requested. They never once addressed the quality issues I told them about.
After hitting a dead end trying to get inweddingdress to replace the dress that I cannot wear because it is 9 inches too short I contacted Paypal and opened a dispute, thinking Paypal would protect me and refund the money. What I did not know is that Paypal will not refund money when any item has been custom ordered, and it does not matter to Paypal if the item is grossly different than the item ordrered.
Please think twice before using inweddingdress.com, and if you order anything custom order and pay through Paypal only use your credit card to protect yourself because Paypal will not protect you.