posted 5 years ago in Dress
Post # 3
651 posts
Busy bee
  • Wedding: May 2012

Sorry to hear about your dress:(


You’re right about Pronovias’ lack of customer service. When my bridal store  (a premium Pronovias dealer) made a mistake with my dress and possibly tried to pass off a fake Pronovias, the company wasn’t interested either. They just told me they couldn’t help me. I even called them in Spain to clarify the matter but as they spoke awful English and I don’t speak Spanish, they hung up on me. Email and Facebook didn’t work too, sadly.

Unfortunately, the bridal business is usually a one-time thing so bridal companies don’t have to worry about repeat business.

Hope they can fix your dress. Good luck.

Post # 6
11178 posts
Sugar Beekeeper

@lastminutedetails:  Wow I’m really sorry to hear of your experience and that they were so unwilling to work with your situation in general. I understand that they don’t deal directly with brides but someone at the bridal shop should have had the issues corrected immediately once it was noted.

Do you have photos of you in your new dress? I would love to see them!


Just for a similar comparison I had an issue my with Sottero Midgley dress. Despite arriving at the boutique in November they told me not to bother coming in to try it on until the following April…five months later. When I did go in we all noticed that the intricate beading on the bodice was crooked. My wedding was in May….a little over 30 days from when we noticed the problem. To make a long story short between me bugging the boutique and the boutique bugging Maggie Sottero the dress was returned and they sent me a new dress. If Sottero Midgley can make such an embellished ball gown dress in less than four weeks there is no excuse as to why Pronovias couldn’t fix the problem for you. That is why they have large lead times…they easily could have taken a dress already in production and sent it to you. We know for a fact that is what they did for me.

Post # 8
1091 posts
Bumble bee
  • Wedding: May 2013

It sucks that you were in such a terrible position, but in all honesty I really think this is 100% the salon’s fault for suggesting you buy a larger size. It is the salon’s responsibility to take your measurements at the bust and hip area and I think that while the larger dress size looks odd on your figure it might actually fit someone who is truly a size 10. The puckering I see in the photo of the dress as you tried it on in the size 8 looks like underwear lines to me.


Get our weekly roundup of the best of Weddingbee.
I agree to receive emails from the site. I can withdraw my consent at any time by unsubscribing.

Find Amazing Vendors