Warranty on AMORA Moissanite from Moissanite Co. NOT honored

posted 1 month ago in Beehive
Post # 2
Hostess
9694 posts
Buzzing Beekeeper
  • Wedding: March 2014 - Chicago, IL

Um yeah that’s a blatant lie because I received warranty cards with the Forever Brilliants I purchased from them. I’m guessing they know their products are inferior and this is their way of backpedaling. Yet again, shady behavior from MoCo. Not surprised, but sorry you have to deal with it too.

Post # 3
Member
4341 posts
Honey bee

Shady, dishonest behavior from Moissaniteco? I’m shocked! Shocked, I tell you!

OP, your current stone is crap now. They dont make Amora moissy any more and they sure as shit dont want to replace your stone with one of their newer and more expensive stones. You will really have to fight to have moCo replace your stone. Is it really worth the aggravation? If money is an issue, get one of the less expensive Chinese company stones out there. Or get a better quality stone – from a reputable vendor. 

Get an AV oec from August Vintage. It’s the best looking moissy around, along with the AV cushion. And the owners of that company aren’t fucking crooks.

Post # 4
Member
752 posts
Busy bee

There are plenty of threads when I used to be more active about bad experiences with MoCo. But at least in the past, whenever people did post, MoissaniteCo would message them and offer them a solution as long as the poster deleted the post (sooooo shady)… So maybe you will get a solution soon! But I have no doubt more threads will still pop up if they don’t fix the bigger issue of customer service being unacceptable. 

Post # 6
Member
6917 posts
Busy Beekeeper

Am I missing something? Those abrasions seem incredibly minor. The stone is 7.5 years old as well? I don’t see this going well for a replacement. 

Post # 7
Member
116 posts
Blushing bee

Momonquest :  I’m curious to read the Warranty Card itself. I do agree with other PPs that this would be a difficult battle to win, but also that you are looking at the stone extremely close. I’m sure you can sell it if it looks “eye clean” but certainly you won’t get close to what you originally paid. Just look at what other pre-loved moissanites sell for with similar specifications and go from there

Post # 8
Member
908 posts
Busy bee
  • Wedding: September 1984

My understanding of the warranty offered at that time is that it only covered clouding. At that time, many people were concerned that moissy would cloud like CZ can. Basically, it’s like offering nothing because moissy does not cloud up.

I’m not sure if the warranty has been expanded to include abrasions and chips. All stones, diamond included, can develop abrasions and chips so not sure that this would be covered.

Post # 9
Member
67 posts
Worker bee

I know nothing about this, I’m literally just curious, so no dogpiling please, but could this be a “wear and tear” situation that wouldn’t be covered even if a warranty replacement were possible?

Post # 10
Member
656 posts
Busy bee
  • Wedding: June 2018

Did you clean it or did you get it professionally cleaned? It kinda looks like it could just have some oil and dust on it still. Echoing others this is really magnified and shouldn’t alter the sale price since you’re trying to sell it.

Post # 14
Member
2998 posts
Sugar bee
  • Wedding: November 2017

Momonquest :  interesting. Firecut is also apparently owned by Mike Christensen who owns Moissaniteco (per Google search).  Firecut has a store in Las Vegas. I think that one sells actual diamonds. So they maybe don’t want to advertise they also sell diamond simulant moissanite.  Guess they moved/ expanded their business(es) to the midwest now?  I hope it works out for you!

Post # 15
Member
449 posts
Helper bee

I’m curious if they contacted you out of the blue or if you sent the information about the BBB to them also. They aren’t supposed to be stalking these boards anymore. Ridiculous. I would not be comfortable sending a ring out overseas for 1-2 months. I guess your decision will depend on how badly you want them to fix it. 

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