Post # 1
Hi there everyone. I am writing to bring awareness. We purchased a 9x7mm Oval Amora ring July of 2012. Its actually featured on their facebook posts, a Princess Diana style. Rarely worn, I was ready to sell it–so I cleaned it up, and put it under the loupe. I found a ton of dots or “pitt” marks on many parts of the stone, and a few facet “knicks” on the edges of the facets. I went right to the company and asked about my options. tHis is the response I received…to my utter horror—
“C&C started offering replacements on damaged <u>Forever One</u> brand Moissanites. But with the older classic and Forever Brilliant brand Moissanites, they didn’t. Please reference the C&C warranty shown on our website. This is the same one that was shown when you purchased the stone (and before). No clever semantics, trickery or deceipt in play. C&C has changed their policy with the newer stones, Forever One. But this doesn’t change what was offered back then. As far as what our website advertises now, the Forever One stones we sell today are covered by the C&C warranty.
SO I WENT TO C&C….. because on the MoissaniteCo website it says they are backed by C&C’s warranty which MoissaniteCo. They said…there is nothing they can do because they didn’t make the Amora’s sold by MoissaniteCo.
So anyone with an Amora by them is out of luck,. no certificate of authenticity, no warranty registry, no pleading with either company for assistance will be heard. I have been screwed, and just want you to be aware that if you do buy an Moissanite from anyone—read the warranty coverage closely.
No one told us when we bought the Amora at Moissanite Co that they would stop production of them leaving us high and dry for a replacement stone if anything happened. No one told us the Warranty doesn’t cover Amora…why would they send a warranty card with out ring? Makes no sense and is shady business practice at best. I have earrings, a pendant and two more rings from them. But no more.
I sent photos of my rings flaws….still all they want to do is sell me “at a discounted price” me a replacement with either a Forever One or MC stone.
BUYER BEWARE. THESE PEOPLE ARE SEEMINGLY SHADY.
Post # 2
- Wedding: March 2014 - Chicago, IL
Um yeah that’s a blatant lie because I received warranty cards with the Forever Brilliants I purchased from them. I’m guessing they know their products are inferior and this is their way of backpedaling. Yet again, shady behavior from MoCo. Not surprised, but sorry you have to deal with it too.
Post # 3
Shady, dishonest behavior from Moissaniteco? I’m shocked! Shocked, I tell you!
OP, your current stone is crap now. They dont make Amora moissy any more and they sure as shit dont want to replace your stone with one of their newer and more expensive stones. You will really have to fight to have moCo replace your stone. Is it really worth the aggravation? If money is an issue, get one of the less expensive Chinese company stones out there. Or get a better quality stone – from a reputable vendor.
Get an AV oec from August Vintage. It’s the best looking moissy around, along with the AV cushion. And the owners of that company aren’t fucking crooks.
Post # 4
There are plenty of threads when I used to be more active about bad experiences with MoCo. But at least in the past, whenever people did post, MoissaniteCo would message them and offer them a solution as long as the poster deleted the post (sooooo shady)… So maybe you will get a solution soon! But I have no doubt more threads will still pop up if they don’t fix the bigger issue of customer service being unacceptable.
Post # 5
This is just one of many pictures, but to give an idea of some of the issues here is one. 9×7 Amora from Moissanite Co. Warranty is being denied…stand by for outcome.
Post # 6
Am I missing something? Those abrasions seem incredibly minor. The stone is 7.5 years old as well? I don’t see this going well for a replacement.
Post # 7
Momonquest : I’m curious to read the Warranty Card itself. I do agree with other PPs that this would be a difficult battle to win, but also that you are looking at the stone extremely close. I’m sure you can sell it if it looks “eye clean” but certainly you won’t get close to what you originally paid. Just look at what other pre-loved moissanites sell for with similar specifications and go from there
Post # 8
My understanding of the warranty offered at that time is that it only covered clouding. At that time, many people were concerned that moissy would cloud like CZ can. Basically, it’s like offering nothing because moissy does not cloud up.
I’m not sure if the warranty has been expanded to include abrasions and chips. All stones, diamond included, can develop abrasions and chips so not sure that this would be covered.
Post # 9
I know nothing about this, I’m literally just curious, so no dogpiling please, but could this be a “wear and tear” situation that wouldn’t be covered even if a warranty replacement were possible?
Post # 10
Did you clean it or did you get it professionally cleaned? It kinda looks like it could just have some oil and dust on it still. Echoing others this is really magnified and shouldn’t alter the sale price since you’re trying to sell it.
Post # 11
It was professionally cleaned. They aren’t budging however did you know that they claim on their site to be accredited by the BBB and they are not? I wanted to send a complaint…this is what I discovered:
Post # 12
Momonquest : wow, how surprising…. not!
Post # 13
UPDATE FROM Moissanite Co...
“Hi (my name)
Concerning the BBB accreditation, we are accredited.
Apparently the BBB is confused because we have a service location in Kansas City, MO. So I would appreciate you at least correcting your post here to make note of this
Now that the BBB has made this mistake, we have alerted them to it, and they are fixing it now.
Concerning the damaged stone, we have shown your pictures of the damage to one of our business partners, and they believe they can polish out the damage to the facets. So if you would like to send us the stone, we can repair it. It will take some time because they are in Europe and we will send it the next time we ship them a package (so the turn around time can be 1 – 2 months). Assuming they can polish out the damage, we won’t charge this time, but if there is damage in the future, there will be a fee to repair it, if reparable.
Please send your order to:
112 N Water St
Liberty, MO 64068″
WHAT IS FIRECUT LLC?? Why are they not called Moissanite Co?? Why is Firecut not mentioned on Moissanite Co’s page?
I’ll check back with the BBB in a few days. I’m not sure I’ll be sending the stone abroad since it is mounted in a ring. Am I supposed to send the ring?
Post # 14
Momonquest : interesting. Firecut is also apparently owned by Mike Christensen who owns Moissaniteco (per Google search). Firecut has a store in Las Vegas. I think that one sells actual diamonds. So they maybe don’t want to advertise they also sell diamond simulant moissanite. Guess they moved/ expanded their business(es) to the midwest now? I hope it works out for you!
Post # 15
I’m curious if they contacted you out of the blue or if you sent the information about the BBB to them also. They aren’t supposed to be stalking these boards anymore. Ridiculous. I would not be comfortable sending a ring out overseas for 1-2 months. I guess your decision will depend on how badly you want them to fix it.