(Closed) Was I too harsh? (Long)

posted 6 years ago in Photos/Videos
Post # 3
Member
46670 posts
Honey Beekeeper
  • Wedding: November 1999

You were not too harsh,(as a matter of fact I think you wre very polite) and I don’t believe that the DVD has been sent.

Why would you not have received it by now if that was true? Funny how vendors, businesses, private individuals with whom you are already having problems always claim “lost in the mail”.

Post # 4
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@julies1949:  Pretty harsh to accuse us of lying about that… Things DO get lost in the mail or returned to sender, especially this time of year when the post office is running on bare bones and everyone is sending packages for the holidays. When something is returned to sender I sometimes don’t get it back until 3-4 weeks after I sent it. I just had this happen recently and got attitude from the client who clearly thought I was lying about sending it. I took a picture of the package marked return to sender and sent it to her…

Clients are more guilty of lying about needing Epics for Save-The-Date Cards and photos for Christmas gifts, their wedding can still be 1.5 years out and they’ll rush us to get them their epics for save the dates that CLEARLY cant wait another week.

P.S. To the OP: You were not harsh, your email was fine. You’re too nice 😛

Post # 5
Member
750 posts
Busy bee
  • Wedding: December 2014

@PassionatePhotoLady:  I don’t know, I’ve never had mail that was “lost” except from businesses that clearly had not sent it. Perhaps the vendor is not always at fault, but it happens enough where this is a real possibility. 

I’m also inclined to think that if it’s taking a vendor an unreasonable amount of time to fulfill their contractual obligations, there’s no issue with a client stating they want their engagement pictures for Save-The-Date Cards or christmas cards. So what if they’re lying- they’re entitled to the pictures they paid for and were promised at an earlier date! Who cares what excuse they use; it’s usually a way to be a little bit nicer than saying, “Hey, we were promised these pictures six weeks ago, we want them now.” Isn’t it kinder to make an excuse?

 @savealife:  I’d be very upset if I were you…your email was very nice, especially considering the circumstances! 

Post # 6
Member
120 posts
Blushing bee
  • Wedding: July 2014

No that was very polite. I would have called him though. If you still don’t recieve them by next weekend I’d suggest calling him.
I hope you get them soon! 

Post # 7
Member
620 posts
Busy bee
  • Wedding: January 2015

You were not too harsh. You are paying him for a service; it’s not like he’s a busy friend doing you a favor. He blew his own deadline by 3 months. Imagine you delaying paying a vendor that amount of time, using various excuses. Yeah, I don’t think many vendors would put up with it.

Hope you get your photos soon.

Post # 8
Member
1798 posts
Buzzing bee
  • Wedding: August 2011

If it wasn’t already late, I might be inclined to believe it got lost in the mail. As it is, I think he’s jerking you around. I’d ask him to send another disc and get delivery confirmation this time so you can track it.

Post # 9
Member
9053 posts
Buzzing Beekeeper
  • Wedding: June 2010

I think your email was perfectly nice and professional.

Usually when I put something in the mail that someone is expecting I email them to advise that I put it in the mailbox on X date, and to keep an eye out for it. 

Post # 10
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@Dialysate:  I get that Save the Date request BEFORE the photos are due because clients are impatient and trying to get things earlier. Obviously not the case here, but it happens ALL. THE. TIME. After the photos are due, no excuse is necessary – you are more than entitled to say “give me my effing pictures NOW!” 😛

Post # 11
Member
46670 posts
Honey Beekeeper
  • Wedding: November 1999

@PassionatePhotoLady:   I think you missed or ignored the key part of my post

“vendors, businesses, private individuals with whom you are already having problems”


I didn’t accuse anyone of lying- much less you. It is just too coincidental that a vendor who has already failed to meet their own delivery date is the one to claim “lost in the mail”.

Post # 12
Member
11747 posts
Sugar Beekeeper
  • Wedding: November 1999

No. He should have told you he was sending it out or checked up with you to see if you received it – especially if he never got a message from you letting him know you recieved it.  

 

Post # 13
Member
88 posts
Worker bee
  • Wedding: October 2012

You were very nice in the email. I would have been a little harsher. If he promised you early September he should be doing everything he can to make it right. I was married on 10/20 and we had all of our pictures (almost 1000) on Thanksgiving plus she gave us about 15 sneak peeks. I would be very upset if I was you. I understand he has a family emergency but there is no reason why you have to wait 4 times the wait he told you.

Post # 14
Member
9548 posts
Buzzing Beekeeper
  • Wedding: August 2013

You were perfectly polite and I can’t image thatyour photographer was in any way offended. He was probably a bit mortified that you still didn’t have your pics this late. Who knows if it was really lost, but I think you responded appropriately and now your have your pics so all is good!

Post # 16
Member
1765 posts
Buzzing bee
  • Wedding: September 2012

I think you were very polite in your e-mail! And I also am inclined to think that the photos were not “lost in the mail” as he claimed. If he otherwise was on time with everything, I would believe it, but if he already blew his deadline & made multiple excuses, why would he not be making another excuse? 

My photographer has sent me multiple packages (DVD of engagement photos, engagement albums, photo guestbook, and a pre-wedding surprise date night package) and she always got a tracking number and e-mailed me the estimated delievery date.

The topic ‘Was I too harsh? (Long)’ is closed to new replies.

Find Amazing Vendors