(Closed) was treated like crap at david’s bridal for being young..

posted 8 years ago in Dress
Post # 3
Member
661 posts
Busy bee
  • Wedding: February 2011

I’ve dealt with DB before and had a horrible experience.  But, I don’t want to relive that.

So, onto you … thank god you found the dress!!  And next time you go in for BMs dresses, ask to speak with a different associate as well as the manager.  Watch and see how everyones demeanor changes.

Good luck and post pics of the dress if you want!  lol

Post # 4
Member
1222 posts
Bumble bee
  • Wedding: October 2010

@shelbyfk: I’m sorry you had such a crappy experience! It really is hit or miss w/ DB. Some women on here HATE them (me included), some rave about them.

I don’t know how forward or blunt you are, but I’d flat out say something like, “Is there a problem? I’m a paying customer, so I do expect to be treated as such. If you’re not able to help me then you need to find an associate who is.” And like njm said, I’d also ask for their supervisor, and their supervisor’s supervisor if need be.

I hate people who act like you’re bothering them at their JOB.

Post # 5
Member
2476 posts
Buzzing bee
  • Wedding: June 2010

I’m sorry you were treated poorly at DB.  But don’t worry, you’re not the only one.  I got the WORST service there, and I was 29!  If you can, try finding your Bridesmaid or Best Man dresses elsewhere… I wouldn’t give them any more money than you already have! 

Post # 6
Member
3126 posts
Sugar bee
  • Wedding: December 2017

I had horrible experiences at Davids Bridal. I never associated it with age- I just think a lot of DBs have crappy customer service!

Post # 7
Member
1025 posts
Bumble bee
  • Wedding: August 2010

I  would say don’t support businesses that treat you rudely. I’m sure the woman looked at you and figured you weren’t gonna spend a ton of money. (now, I have no idea how much money you have, but my guess is that young brides don’t tend to be their biggest spenders. I know I wasn’t!)

I would go somewhere else for bridesmaids dresses. 

Post # 8
Member
1801 posts
Buzzing bee
  • Wedding: June 2010

I’m not a DB fan either.  My customer service experiences with them have been what I would expect from McDonald’s.  So don’t take it too personally, sounds like they’re like that around the country! 

I also somewhat know what you mean about being young, because I look really young and that led to a lot of less than serious/pleasant vendor experiences.  I found that my best luck came from being straight forward and serious with them, clearly expressing my ideas and making it clear I was making a business transaction.  Sadly I also found that dressing in business casual attire made vendors take me more seriously.

Good luck to you, don’t let their poor customer service get you down about your wedding!

Post # 10
Member
3126 posts
Sugar bee
  • Wedding: December 2017

Pretty! You look great and the gown is perfect for your venue!

Post # 11
Member
1986 posts
Buzzing bee

Why would you buy a dress from DB if they treated you so crappy? You should’ve asked for a different woman at least. It makes me mad that she treated you so crappy and still made a commission from you :/

But.

Your dress is beautiful on you!

Post # 12
Member
7695 posts
Bumble Beekeeper
  • Wedding: August 2010

Ok first of all you look gorgeous in your dress!

I’m sorry you were treated this way ๐Ÿ™ Its definitely unfair that anyone would feel they have the right to treat you in a way other than providing you the best customer service they can give you.

I wouldnt worry TOO much about going back with your bridal party. Bridesmaids can be younger so I hope its not too big of a deal. And honestly if you notice its that bad the next time you go back then I would try to go with something else foryour Bridesmaid or Best Man dresses. Like choose a color and tell the girls to find a dress in that color or get dresses from JCrew online or something like that.

Post # 13
Member
117 posts
Blushing bee
  • Wedding: September 2011

DB sucks! I was treated soooooooooo poorly there. They refused to let me try on dresses and when i finally convinced them the lady kept saying “this is gonig to be discontinued so you better place your order today”. I didn’t even like the dress. They didn’t listen to what I wanted at all!!! My mom is a tailor so she knows about dress structures and has fixed a lot of crappy alteration jobs. The dresses there are SO overpriced, crappy quality and the service sucks!

I would suggest shopping at another place (local) for a sample sale. I got mine for $900 and it is nicer than ANY dress that DB has (fabric, quality of structure, quality of details).

You’re not the only one who has been through the crappy DB service!

Post # 15
Member
1559 posts
Bumble bee
  • Wedding: June 2011

Hopefully they will be more understanding now that you’ve actually purchased a dress. 

I think that you sort of said it yourself that they didn’t help you until they realized that you were ACTUALLY going to buy a dress. I think that they have probably seen WAY too many girls come in just to try dresses on for fun, and they don’t want to waste their time if you’re not serious. 

Hence them not helping you as much as you would have liked, because what they saw at first was two young girls wanting to play dress up. Yes, it’s rude of them to assume, but it’s probably what they’re used to. 

I would hope that they will take you all more seriously now that you’re a paying customer. 

Post # 16
Member
5118 posts
Bee Keeper
  • Wedding: November 1999

I would call the store, or DB corporate and explain to them how poorly you were treated. I think DB can be really hit or miss depending on the consultant you get, so if you put in a complaint on the person who was so unfriendly to you (especially through corp., b/c then the store’s getting scolded down, not you complaining up to the store) maybe they’ll work to make things right next time you go in with your gals. Sorry that your dress shopping experience was less than fun, but at least you found a dress and it’s very nice!!

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