(Closed) We Fired Our Caterer … Should I Google Review Them? (long)

posted 9 years ago in Food
Post # 3
Member
4485 posts
Honey bee

You need to warn people so they don’t fall prey to this particular vendor and get screwed over the same way. Places like Project Wedding have a section where you can do that. Also make sure to contact the BBB.

Find out if you can take them to small claims court to get your deposit back.

 

Post # 4
Member
20 posts
Newbee

How disappointing!

It sounds like coming to an agreement on the 2nd entree proved to more difficult than you would have expected, or deserved. By chance did you at least secure a receipt for your deposit? Am hoping they don’t give you the runaround and in the end it comes down to your word and theirs… 

Giving a vendor review is feedback for all involved, for the vendor, and potential clients. As a wedding vendor myself, I know how important this is to me and my business. My advice is to always share your point of view, from your experience. And state the facts, not the personal side (even though yes, it’s a personal disappoint) you want potential clients to be aware of areas of concern. For example: poor customer service, receiving a refund was a hassle, or limited menu options in our price range. Hope that helps.

 

And good luck with your 2nd option, they seem to match your needs better. 

 

 

Post # 5
Member
2719 posts
Sugar bee
  • Wedding: August 2010

That really stinks! I would review & just say what happened so other people are aware.

Post # 6
Member
255 posts
Helper bee
  • Wedding: October 2010

I would review them… please let others know of your experience so they can consider that when considering them!

Post # 7
Member
2342 posts
Buzzing bee
  • Wedding: May 2010

YES definitely give them a review (a bad review), don’t be scared…it’s importatnt to warn other brides of your situation.  The caterer should have corrected the issue or apologized for what they did.  They also shouldn’t have bad mouthed the other caterer, that’s just bad business!  Good for you for having the guts to change, a lot of people would have just gone with it.  You are paying for their business and you should get good service!  CATERERS aren’t cheap!

Post # 8
Member
685 posts
Busy bee
  • Wedding: June 2010

Please keep us posted as to whether you get your deposit back.  From my dealings with vendors, I’ve always thought deposits were non-refundable.

Post # 9
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

Ick! I would wait until they sent your deposit back to send the reviews out.  I am really sorry that this happened.  Also be prepared for a rude response (I’m sure they will say rude or untrue things in response to protect themselves).  With your next caterer make sure they put all of the entrees in the contract before you sign it and any special incentives.  Good luck!!

Post # 10
Member
4480 posts
Honey bee
  • Wedding: March 2010 - Calamigos Ranch

As long as your review is honest and dispassionate, I think you should definitely leave one. Other people’s honest reviews (good and bad) have been really valuable to me in wedding planning, and lots of other brides could certainly benefit. It’s always nice to know how a vendor has treated others so that you can make the most informed decision possible.

Post # 11
Member
666 posts
Busy bee
  • Wedding: March 2010

I agree, it is important to warn people, however, I might wait until I got my deposit back before I posted the review.  You don’t want them to get wind of it before they refund your money. 

Post # 12
Member
3979 posts
Honey bee
  • Wedding: January 2012

Well this sucks…. Definitely review them. Don’t be emotional or heated, what you said above was perfect. They couldn’t provide you what you wanted without upping th cost.

So now here’s the sticky part: did they give you a receipt for your deposit? Is there any proof you paid them? Did you give a cheque or cash? You said in your first line you didn’t sign anything… that scares me. 

Always, always, ALWAYS get things in writing brides!! Look how quickly this caterer changed from being considered “nice people” to jerks! I’m so sorry they were mean to you. That’s immature & unprofessional.

Post # 13
Member
7431 posts
Busy Beekeeper
  • Wedding: October 2009

Review them AFTER you get your money back, and definitely contact the BBB in your area

Post # 14
Member
889 posts
Busy bee
  • Wedding: August 2010

I agree that I would wait until you got your money back, but then I would totally review them.  I would want to know if someone had an experience like that with our caterer!  Good luck with your new one!  What’s the new menu?

Post # 15
Member
3979 posts
Honey bee
  • Wedding: January 2012

Whoa… this whole situation is bugging me! Just because they verbally said they’d give it back doesn’t mean they will. I don’t mean to freak you out, but you might be out your deposit.

Usually by firing a vendor, they can keep your deposit. A deposit is used to reserve the date. The contract is supposed to outline their policy on deposits. I’m in the food service industry & I require a deposit on specialty orders. The first line of my contract says:

1. Your initial deposit (30% of total balance) reserves your date and is non-refundable. This deposit is applied towards the outstanding balance of your order.

I’ve never done an order without a contract, its bad business. I really don’t know what your rights are…. you should check it out.  

Post # 16
Member
1490 posts
Bumble bee
  • Wedding: December 1969

Yes, give them a review, a dispassionate recitation of the facts. The reviews are so useful to other brides and event-throwers who would otherwise be ignorant of pertinent information.

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