- 4 years ago
We got married on August 23rd, and despite the things that went wrong, it was magical. I have not gotten my pro pics back yet, but as soon as I do I am excited to do a recap of my lake house Harry Potter wedding 🙂
I am writing this post because I would like some advice on how to proceed with my wedding planner. I appologize in advance for this being a little lengthy. We hired her shortly after our engagement last summer. We agreed on full-service planning including design, budgeting, and working with vendors. She seemed great and was very friendly, however I felt as if she was not worried about discussing details when we were 6+ months out. I simply though, “okay, she knows the business, there is nothing to worry about”. Finally around March we began to finally talk about specifics. However, I was constantly checking up wit her, following-up with her as she took a few days to get back to me, and even having to faciliate conversation between her and my florist. It was getting frustrating. She also kept sending us faulty inaccurate spreadsheets with incorrect dollar amounts and such (we were also way over budget but I figured what I wanted was just more expensive than I thought). My husband had to correct said spreadsheets and point out the discrepencies to her. I did not want to cause any problems before our wedding date so just accepted her apologies and hoped for the best. I constantly double- and triple-checked details with her such as my cake (has it been ordered?? did she get my flavors?” to the cocktail hour decor (“my mom will cook the food, will you make sure it’s all set out nicely?”). She answered in the affirmative to these types of questions.
Fast forward to our wedding week, she was very hard to get a hold of. She showed up a day later than she said she would. Instead of “assistants” she rboguth her daughter and her husband. I did not mind that they were family members, however it rained on our wedding day and my family and friends were out there helping her set up, carrying boxes and organizing decor. Clearly, she did not have as much help as she needed. Then I found out that she never set out our cocktail hour food and simply left the store-bought bags with price tags OUT for the guests (my mother had to fix the hors d’oeuvre table immediately after the ceremony when she saw how poorly it looked), she did not remove a BRIGHT ORANGE ladder that was leaning on a tree very visible in the background of my ceremony space, and worst of all, the cake was never confirmed. I found out around 9pm on my wedding day that the cake never came. She sheepishly smiled and said she did not know what happened but she sent her husband to buy us little square cakes from a local store. Bees, I was LIVID. But I was not going to let this dampen my day. I gritted my teeth and did my “cake-cutting” with one of the 7 little cakes she bought. She then told us she would add the price of those cakes to our tab. Excuse me?!
Fast forward to now, we are refusing to pay the remaining amount she is attempting to charge us (Her rate was about $2k). We sent her about $7k to cover the costs of decor and rentals (not including our photographer, dj, and catering which we paid ourselves). Her remaining balance for us is about $2k. We were blown away. How is that possible?!!! Where did the money go?? We didnt even have a freaken cake! Not to mention, her spreadsheets do not account for all the money we sent her AND she has no contracts to show us that these are real rates. We told her we feel that we are paying for much more than what we got and would like to pay her the remainder of HER services, but not for the rest of the things she cannot account for. We sent her a very polite email describing why we were unhappy with her services. Her response was very rude, defensive, and accusatory. She said “I will not be taking any responsibility for the cake”. Regarding our friends and family helping her set up she said “I won’t even address that comment”. She said the payment is due in full within 14 days to avoid contact from her lawyer. Our response to her was a copy of her inaccurate spreadsheets that do not account for what she is charging and a request for her to forward everything to her lawyer because we would love to speak with him/her directly. We sent this message about three weeks ago and have heard nothing back.
Any advice on how to proceed from here? This entire ordeal has been very emotionally taxing and stressful. I am so annoyed that instead of just happy memories about our special day we had this to deal with.