Post # 1
So I got married Saturday! (YAY!!!!) My sister hated her hair but the rest of us very really happy with how it came out.
My sister’s hair came to about $50 more than what I was told it would be. They added some fancy hair pins but never told her what the cost would be.
My hair was also more than I was told it would be and I had no fancy hair pins (despite her continually trying to get me to add them)
What would you do? Should I just forget it or should I go back and say something?
I’m not happy that my sister was overcharged – they have a 2 year old and live on one income, she was really really stressed about it (and she hated her hair on top of that – the girl didn’t listen to her).
Post # 2
MsGinkgo: I would go back. As you said, not only was she charged more than was previously agreed, but she also wasn’t listened to. Personally that isn’t something I’d let slide.
Post # 3
Honestly, it’s going to be a he said she said thing for one, and for two it’s overwith. I can understand them being stressed about the money, how do YOU feel about it. If your heart tells you to go back and complain then do it…but you should also bring your sister with too. It’s up to the both of you to decide but it also means that you might not get the money back either but it doesn’t hurt to try. I’d let it slide, but i’m not you
Post # 4
I would say something and ask. The person who rang up your sister may not have known you had an agreement and they may give the money back without much of a fight. However, they may fight it and insist that she was charged the correct amount.
I would ask, but I wouldn’t fight. You are free to leave reviews that reflect her poor service and the difference in price. At least other brides will know they should get pricing in writing if they use that salon.
Post # 5
I would attempt to get my money back. In the event they don’t own up to their mistake, I’d just review them online. Poorly.
Post # 6
Honestly, the liklihood that anything would come of saying something is pretty slim. They’ll probably claim somehting like her hair was thicker so it took longer, or she should have asked the price of the clips.
Post # 7
I would contact the salon about it and ask why it was so much more than the brides hair and ask for a refund. If they refuse then I would give my sister the $50 since it was for my wedding.
Post # 8
MsGinkgo: I definitely understand why you guys are upset. Being charged more than you were told it would be is always a suck situation, and it really sucks when you’re not even happy with your outcome (or in this case, your sister wasn’t happy).
Honestly, the chances of them wanting or being able to do anything at this point (4 days later) is slim to none. I know Saturday was your wedding day, but why didn’t you guys speak up at checkout that it was a lot more than the original quote? At this point it’s going to be like trying to return your entree after you ate it…
BUT, they might want to avoid negative reviews and would be able to refund your money or at least give you a salon credit. If they charged you more for legitimate reasons–accessories, or something like that–then you can’t really do anything about it. How does your sister feel? Is she hyped up and ready to go back in there, or is she kind of like “meh, it already happened”?
Hopefully it all goes well for you. Congrats on your wedding! 🙂
Post # 9
I would absolutely write them a negative review. That is the LAST thing that they want online, and if I saw that, I would probably not choose that salon. A lot of places monitor reviews on yelp, etc. and will respond to it in order to make you happy (and review the negative review!).
I agree that at this point it could be he said/she said. Why didnt you say anything at check out? Did you have a contract with an amount of money quoted to you?
Post # 10
MrsHalpert: I didn’t know about it until we got back to the hotel – my sister didn’t tell me what her total was until later. I didn’t register that mine was too much at the time either – I was rather pre-occupied.
Monday was a holiday here so we couldn’t have done anything at the time. I do go to the salon for my regular haircuts. It’s not a hige deal, I’m just annoyed. It seems like it was just my sister, and the issue might be the hair pins they added without telling her the cost.
KateriPetrie: Sister doesn’t live here so I can’t bring her with me
Bazinga: I tried to give her the money and she wouldn’t take it from me. My mom is going to try and give it to her as well.
sara_tiara: she had the thinnest hair by far – that’s part of the annoyance, she paid more than a girl who has abnormally thick hair (like 3″ diameter ponytail thick).
I don’t want to FIGHT, but I want to find out what the story is.
Post # 11
I’m thinking I want to go talk to them BEFORE I write a negative review. If they don’t do anything for us then I’ll be posting something not so nice 🙂
Post # 12
- Wedding: July 2013 - The front lawn of our church
MsGinkgo: I would definitely go talk to them. Be polite, but definitely address the concerns. Many places are very concerned about their reputation, so they may be willing to compromise to keep you happy. They should definitely reimburse you for the pins if it wasn’t made clear that there would be an additional charge to the original price.
Post # 13
MsGinkgo: gotcha…yeah I would just go in and politely but honestly try to get to the bottom of things. explain what happened and let them know the reason you’re bringing it up now. I’m sure they’ll be willing to work something out with you. And if not, that’s what the Internet is for: negative reviews, lol.
Post # 14
If you have their lower quote in writing I’d go back and talk to them. Otherwise, I think it’s pointless, it’s harder to get money back, than to not pay it in the first place. Unfortunately, the time to complain would have been during payment and refusing to pay more than the quote.
Post # 15
I do hair for weddings and I would definitely at least ask why the price change depending on how the updos worked. I usually do a trial run to lock in my price and let them know if this is what you do it will be blank much. I also let them know if it’s a major change then I will let you know before we started. With bridesmaids it’s more tricky cause clearly they aren’t doing a trial. I always let them know my standard price which is for 99% of my clients and IF something was more I will tell them before I even start. I would say give it a review based on the price change because that would piss me off as well. But if she just had a prices start at blank and up then it would make since otherwise that’s not cool.