Post # 1
So I bought a lovely wedding band back in November, on impulse. It was on sale, I loved it, it was one of a kind, and I thought I had found this ring by fate! I’ve taken it out of its box a few times, and worn it once just to see what it felt like. A few weeks after I bought it, I noticed a diamond was missing. I brought it back to the store and he fixed it for me, for free. Fast forward to now – I took my ring out of the box to look at it and AGAIN, a diamond was missing! I have not even worn the thing since it was last fixed! I brought it back to the store, and he was quite rude to me – accused me of making up some magical lie about my ring, and that I MUST have been wearing it for it to be broken. He refused to refund my money even though I told him I could not wear this ring forever, given its apparent poor quality. He did offer to fix it for me, but I am still feeling as though this ring will NOT last my lifetime :(. Now I don’t know what to do – I feel like I’ve lost $500 on this ring, and my only option is to buy a brand new ring. Of course, I am on a budget and this is devastating news to me!
Any advice you can offer would be greatly appreciated. 🙁
Here is the beautiful, but breakable band, with my e-ring:
Post # 2
I would take it to a mom and pop type of shop. I would tell them my issues with the ring. I would ask if I could trade in the diamonds and gold worth of the band for a new ring, or have them re build that one into a more durable band. I’m sorry you’re dealing with this. :/
Post # 3
Where did you purchase this ring?
Post # 4
From an independent jeweler in the Toronto area. “No refunds. Exchange or store credit only” is on the receipt. I understood the “no refunds” part, but for a defective product I thought he would make an exception.
Post # 5
It’s so gorgeous! I’d take it to a jeweler who could either fix the problem or piece it out for a custom piece. David Klass could probably help you in that department 😉
Post # 6
Aw, what a bummer. I would try and take it someone else to have the damage evaulated. This way someone could tell you what it entails to reinforce it so that other stones don’t fall out. Sometimes the prongs all need to be re-tipped. If you find it’s too costly, you could go with a PP recommendation and trade it towards another piece elsewhere. I’m sorry you had this experience!
Post # 7
Sometimes even local jewelers import goods from China where quality isn’t controlled. I have seen so many “pave-diamond-falling-out” nightmares and frustrated customers in a store where I once worked.
Post # 8
The saga continues! I took my wedding band to a reputable jeweler, and his advice was for me to get a new ring. He told me that I would continue to have diamonds falling out, and that I should “love my jewelry” as opposed to despising something that keeps breaking! The problem is, the only bands I like are double row pave wedding bands, and they are ~1400. This is way more than I wanted to spend. My new question is, do I bite the bullet and pay that amount? Or do I settle for a single row pave for ~900 to save some cash?
Post # 9
Post # 10
- Wedding: August 2015 - Family Farm and hall -- small town
I bought my paved wedding band from Blue Nile. I couldn’t be happier with it. They usually have better deals than in stores as they have no store fronts or those types of expenses.
My specs are-
55- micro paved diamonds, platinum, 0.21 carats, S12, Color I. I paid around $1600. It appraised for more.
Heres a link to a double paved it’s $1200, just another option 🙂
There’s my pic: