(Closed) Wedding Coordinator ignoring me?!?!!!?

posted 8 years ago in Logistics
Post # 3
Hostess
18643 posts
Honey Beekeeper
  • Wedding: June 2009

Oh no that is horrible!  Do you have to go through her to work with the location or is there anyone else that can do this stuff for you?

Post # 5
Member
563 posts
Busy bee
  • Wedding: August 2009

I’m sorry – have you spoken to the venue about her duties?  Is it possible that her only duties are to coordinate deliveries and ensure that the venue doesn’t sustain any damage?  To be perfectly honest, while I spoke quite frequently to the venue before the wedding, I had absolutely no contact with my DOC until the wedding day.  She normally worked at the venue, and was familiar with their policies and procedures.  She helped the vendors set up, checked on me while I got my hair and makeup done, had my husband’s shirt pressed, and displayed the favors for the guests.  It all worked out perfectly fine, and it was a huge relief to know that there was someone there to help with the last minute details or when we forgot something.  

What exactly do you need to discuss with your day of coordinator? Are all of the main elements of your wedding set (such as food, floral arrangements and music?)  Do you know what time your vendors have access to the site? 

Post # 6
Member
563 posts
Busy bee
  • Wedding: August 2009

Oh – I forgot to add – if she does stay MIA and you choose to remain with the venue, please make up a contact list of all your vendors and give her a copy of it on the wedding day, along with a list of what time each vendor is scheduled to arrive.  You will need a copy of this information for yourself anyway, but it would be hugely helpful if she had it if there is a problem and she is able to fix it for you.

Post # 8
Member
230 posts
Helper bee
  • Wedding: June 2010

It sounds like you’re considering switching venues over this (or maybe I completely misread you).  If so, you might want to mention that to the venue–I’m sure they’d hate to lose your business, so even if they don’t normally coordinate with the planner, that might encourage them to at least put more effort into contacting her on your behalf.  But I agree with Professorbee that maybe she usually only handles day-of activities, in which case she should get in touch with you to clarify exactly what her duties are.  Good luck!!

Post # 10
Member
563 posts
Busy bee
  • Wedding: August 2009

  I’m sorry.  It is very unfair for you to be this close to your wedding date without having your menu set, or your decor finalized.  If you really are serious about moving the wedding, you should try to call other venues in your location and see if they are available on your wedding date.  Also, you should go down to the venue in person and ask to speak to whomever is in charge of booking the historic site for events.  The coordinator isn’t doing her job, and his or her supervisor needs to know about that.  

Post # 11
Member
230 posts
Helper bee
  • Wedding: June 2010

Yikes, I’m sorry, that’s really lousy.  I can see why you’re worried!  I agree that you should contact the venue about her and let them know what’s going on, because maybe they will have more luck reaching her.  I hope everything works out!

Post # 12
Member
3762 posts
Honey bee
  • Wedding: May 2010

I think its good to determine what exactly her role is.  It sounds like you are expecting her to be more than a DOC and therefore I agree that with less than a month out, she should be talking to you. 

I know this sounds creepy, but can you find her address if you have her full name?  If she isn’t responded to her voicemails or emails, I would resort to trying to find her in person if possible.

Post # 13
Member
1336 posts
Bumble bee
  • Wedding: March 2010

Is there anyone else you can talk to there?  Maybe whoever is in charge of collecting payment?  There was to be someone who can get a hold of her I would imagine.  I would stop by and politely (if possible) demand that someone get in touch with her. Good luck, sorry you have to go through this stress.

Post # 14
Member
375 posts
Helper bee
  • Wedding: August 2010

Thats the worst! A month before! Man I would be beating down her door at this point. Can you do it at that place without her, like organize rentals and what not? It is getting really close, I would see if theres back ups available!

Post # 16
Member
156 posts
Blushing bee
  • Wedding: July 2011

if she is included in the price of the venue (I know you said she was a separate entity, but you also said she came with the venue) I would go to the venue, speak with the person who booked your wedding, and demand money back, because you are not getting what you’ve paid for. Also let them know how disappointed you are with the services you’ve recieved, and ask them if they’ve had any contact with her.

 

How bogus!

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