Post # 1
First time posting, unfortunately it has to be on a bad note.
My wedding was on 9/19/15 in Suffolk county long island.
Our photographer was Marco Studios who came recommend by our venue. The studio works exclusively with our venue as part of a package.
Upon meeting the owner, he was very charismatic. I did not think twice between looking at their work and the backing of our venue I felt we were in good hands. We decided to upgrade our video to two video cameras that would start at 3PM. What mattered most to my husband and I was our first look everything was secondary to that.
Day of the wedding our photographer shows up, the video team is missing. Missing for 3 1/2 hours. No first look footage, no getting ready footage, no interviews. To top it off when the video team did arrive they weren’t apologetic and didn’t do parent table interviews which we requested.
Our photography studio is finally willing to give us a full refund, in exchange we walk away with no footage at all and no additional photos as an apology in our wedding album (book only includes 30 photos.) The cost of raw footage is crazy so, what can I do? My venue won’t help us as they think the refund is fair enough. But this studio did a number on us between missing 3 & 1/2 hours and lack of customer service, his final plea to us was that some people in the video won’t be around in a few years so I’m going to want this footage which is supposedly being held hostage by the videographer at the same time. Any advice bees?
Post # 2
Hes keeping the video hostage too? Wow! So what, its either you pay the full amount and get a half assed video, or you get a refund and no footage at all? Thats messed up. I cant sympathise with the videographer if the camera team is 3 1/2 hours late. Thats not ok. Can you come to an agreement to get whatever video they have and take a 50-60% refund?
Post # 3
You feeling adversarial? If so do this:
Step One – Take off the full name of the studio on this site and any others you have up just in case they see this. It’s going to maybe get ugly and you don’t want them to have any leverage to say you are ruining their name.
Step Two – find a lawyer to send them a letter with your requests/demands. You may have to sue them, but this is ridiculous with them holidng the video hostage.
Post # 4
They should be giving all raw video footage, for reduced cost or for free. Why are they bargaining so hard when they messed up? Do they admit they messed up?
Post # 5
I am shocked they are holding your video hostage. I am going through a very similar problem right now with my videographer. I would demand full footage, and a partial refund to compensate for the promises that were not delivered. I doubt you’d get a full refund and full video because they had something, but if it’s in your contract, you have a right to get what you paid for!
Post # 6
Ask for partial refund 60% and get raw footage. If they don’t want to work with you I will let them know you will leave negative reviews.
Post # 7
Make sure to leave a paper trail. Converse in emails only if possible to confirm everything.
That is so gross that they’d do that to you.
Post # 8
Wow, they took something you’ll never be able to get back. They would be bending over backwards to give you whatever you want.
Post # 9
They should be refunding you for their breach of contract, but you should still get the footage. A refund with nothing to show for it is no refund at all. That would be as if you had never hired them, which is not the case because now you’re out video AND have been dragged through this ordeal.
Agree with PP — have their names edited out and see what your legal recourse is.
Post # 10
- Wedding: July 2017 - Vineyard on Long Island
I’ve just got to say thanks for posting this. I’ll also be looking for a photographer/videographer in Suffolk county next year and I appreciate candid reviews like this.