(Closed) Wedding day video disaster

posted 4 years ago in Photos/Videos
Post # 2
Member
896 posts
Busy bee

Hes keeping the video hostage too? Wow! So what, its either you pay the full amount and get a half assed video, or you get a refund and no footage at all? Thats messed up. I cant sympathise with the videographer if the camera team is 3 1/2 hours late. Thats not ok. Can you come to an agreement to get whatever video they have and take a 50-60% refund? 

Post # 3
Member
159 posts
Blushing bee
  • Wedding: May 2016

You feeling adversarial? If so do this:

Step One – Take off the full name of the studio on this site and any others you have up just in case they see this. It’s going to maybe get ugly and you don’t want them to have any leverage to say you are ruining their name.

Step Two – find a lawyer to send them a letter with your requests/demands. You may have to sue them, but this is ridiculous with them holidng the video hostage.

Post # 4
Member
7642 posts
Bumble Beekeeper
  • Wedding: November 1999

They should be giving all raw video footage, for reduced cost or for free. Why are they bargaining so hard when they messed up? Do they admit they messed up?

Post # 5
Member
1133 posts
Bumble bee
  • Wedding: May 2015

I am shocked they are holding your video hostage.  I am going through a very similar problem right now with my videographer.  I would demand full footage, and a partial refund to compensate for the promises that were not delivered. I doubt you’d get a full refund and full video because they had something, but if it’s in your contract, you have a right to get what you paid for!

Post # 6
Member
14 posts
Newbee

Ask for partial refund 60% and get raw footage. If they don’t want to work with you I will let them know you will leave negative reviews. 

Post # 7
Member
232 posts
Helper bee

Make sure to leave a paper trail. Converse in emails only if possible to confirm everything.

That is so gross that they’d do that to you.

Post # 8
Member
152 posts
Blushing bee
  • Wedding: April 2017

Wow, they took something you’ll never be able to get back. They would be bending over backwards to give you whatever you want.

Post # 9
Member
1587 posts
Bumble bee
  • Wedding: October 2016

They should be refunding you for their breach of contract, but you should still get the footage. A refund with nothing to show for it is no refund at all. That would be as if you had never hired them, which is not the case because now you’re out video AND have been dragged through this ordeal.

Agree with PP — have their names edited out and see what your legal recourse is.

Post # 10
Member
925 posts
Busy bee
  • Wedding: July 2017 - Vineyard on Long Island

SomethingCorprt:  I’ve just got to say thanks for posting this.  I’ll also be looking for a photographer/videographer in Suffolk county next year and I appreciate candid reviews like this.

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