(Closed) wedding dress disaster! (long)

posted 10 years ago in Dress
Post # 3
7081 posts
Busy Beekeeper
  • Wedding: July 2009

Oh, seriously… that sounds like an unfortunate situation.

Have you found something else that you like better?

Are they planning on compensating you on the price of the dress?  (This is definitely something I would ask for)… and would that be enough to make you want the dress?  Do you have enough time to start from scratch?

You are your own best advocate and once you decide what you want, as long as it is reasonable, stand firm.  Personally, I think I’d be happy with a discount to compensate you for your time, fuel and energy…  but then again, I never want to try on another dress again!

Post # 4
80 posts
Worker bee
  • Wedding: July 2009

I’m no expert, but I think that if you tell the owner of the boutique what you’re thinking, she’ll probably help you out.

If that doesn’t work, however, you might consider telling the boutique and the designer that you’re going to contact the Better Business Bureau (and then do it if they still won’t budge).

Still, I doubt you’ll have to resort to that. It sound like the boutique owner is reasonable.

One other thing to consider: are you sure that you won’t get over your dress woes once you’ve got the right version in-hand? Sure, it feels yuck right now – but once you’ve got the correct dress hanging in your closet, I don’t think it will still remind you of this awkward situation. There’s a reason you chose it in the first place!

Either way, good luck. 🙂

Post # 5
17 posts
  • Wedding: May 2009

I understand what you mean about wanting to start over.  The idea of your dress is a stressful thing now.  Even if they make it all better, you will probably spend from now until they can it back to you stressing out about it. 

Imagine yourself wearing the dress that you originally ordered at your wedding.  When people tell you how beautiful you look in it, do you think it will make you want to tell them about the horror story of actually getting it? If so, I’d consider getting another dress.  I don’t want to be carry any negativity during the wedding day.

That said, make sure that you have enough time to start over.

I hope that the salon realizes that your situation is a little out of the ordinary and will bend the no returns policy (probably for the unfortunate times that women don’t actually make it to the alter, or for those that try and return it AFTER they are married.) 

They would probably be more willing to let you return it if you don’t mind getting the new dress from them.  It doesn’t seem to be their fault, and I noticed a huge turn over in dresses between may and september.

Go with your gut feeling.  If the dress is a big thing for you, don’t be afraid to spend ‘too much time worrying about it’.

Post # 8
37 posts

how did you purchase your dress? Credit card? If you used a credit card, maybe your credit card has some policy that will give you your money back because you did not get the product you paid for.

But other than that, you could also do the BBB route and the negative review route – no company wants bad press. 

You could tell them that you would like to tell people that you had an unfortunate situation with said boutique that was not their fault (designer’s fault), but the boutique was very helpful, understanding, and easy to work with – and even gave a full refund! 

But unless that is true, you will have to say other things instead.. catch my drift? =P

Post # 9
2249 posts
Buzzing bee
  • Wedding: March 2018

if you paid with VISA they HAVE to return it. Period. Visa requires all vendors who accept their cards to offer returns. Even if they have a huge no returns sign, it’s the loophole. I’d contact your credit card company if that is how you paid, just in case.

Post # 10
199 posts
Blushing bee
  • Wedding: May 2009

I would say make them boutique or designer reimburse you for your travel expenses at the very least because it wasn’t your fault their mistakes. Other than that I agree with all the other ladies.


By The Way, IRS rates for travel are .55 a mile. So if you travel say 50 miles round trip would be $27.50 for travel.

Post # 11
337 posts
Helper bee
  • Wedding: September 2009

Definitely get the new one! Don’t go with something that will probably be shoddily constructed a third time. Haven’t heard from the designer yet? Call them a lot. Get through and explain your frustrations.

PS- share the name of the designer with us! We don’t want to have to go through the same thing you did! 

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