(Closed) Wedding Dress Disaster!!

posted 10 years ago in Dress
Post # 3
Member
26 posts
Newbee
  • Wedding: November 2006 - Rockhouse Hotel

If it’s the salon’s fault that the wrong dress was ordered, they should help provide you with a backup plan in case the alterations don’t go well. Even if it’s not really their fault, it doesn’t hurt to ask nicely to see if there’s anything they can do for you! Maybe they have some samples available that you can take a look at.

Or, you can try on dresses off-the-rack at a dept store like Macys, Nordstrom, or Bloomingdales. They have pretty good return policies, so you can hold onto the dress while the tailor does his magic and return them if you like the alterations.

Best of luck!

Post # 4
Member
629 posts
Busy bee
  • Wedding: July 2005

Are they offering to do the alterations free of charge because of the mix up?

Post # 5
Member
2292 posts
Buzzing bee
  • Wedding: July 2008

Oh no.  I would be hysterical.  You sound like you are handling this really well.  I would think that they should do the alteration work for free, as this is their mistake.  But it is really amazing what a good tailor can do…  I guess I would let them go ahead and try to make it right, and see if you can’t reserve the right to get all your money back if they can’t do that.  And I would look around like mad at Nordstroms, Macys, or whatever else you have and see if you can identify a backup.  Really though, you should probably discuss with the shop the charge for tailoring (should be free) and the ability to pull the plug on the whole thing with them and get your money back altogether if the tailor can’t come through with a remake that makes you happy.

Post # 7
Member
236 posts
Helper bee

Not only should the alterations be free but there should also be a discount on the dress.  They should not be making a profit off thier mistake.  They not only messed up, they also are causing you alot of woryy and stress.

Tell them that you want the remake compleated by two to three weeks before the wedding so that you have some leeway if there is an issue.  The hemming and other minor issues can be done after the two weeks, but you will need time to find a replacement if the remake doesn’t go well at all. 

Post # 8
Member
1458 posts
Bumble bee
  • Wedding: August 2008

It’s the salons fault – all alterations should be at their expense and don’t settle for anything less. NO two different items have the same tag number, it’s not possible to keep inventory straigrt or get the right price at ringing you up. Anyone who’s ever worked retail knows that! If it ended up with a different tag number it was because they gave it the wrong one, and they are just trying to cover their butts further.

Why on earth is the shop closed for 2 weeks? Thats beyond stupid…did you know this, have you heard it right from the dress maker or from the "Man of many excuses" that was in the dress shop as your sales person?

I say make a deal with them, in other words TELL them this is how it will be. You’ll do the alterations but since there is not gaurentee on how it will end up you want them to refund your money entirely for a new dress they will order on Rush Status should you not be happy with the dress they are making for you.

They may be hesitant because it’s a big hit for them, but toss out that you can contact the BBB and they will more then happy to accomadate you. This isn’t like some sweater you bought for a friday night party – this is your wedding dress and they better fall all over themself for you!

I worked in upper management for a large retail/department store for many many years and everythign he’s tell you is him trying to cover his butt.  Something cal always be done, it just depends how much he really wants to help you.

Keep us updated! 

Post # 9
Member
21 posts
Newbee
  • Wedding: October 2007

I’m w/ sweeny on this one. That store is trying to pull a fast one on ya with the whole same-tag-number excuse. How could they possibly keep a proper inventory of their stock if they had a bunch of dresses with the same flippin’ tag number? Someone wrote it down wrong, or plain old messed up and ordered you the wrong dress, and you need to hold them accountable for it.

Stand firm! You can do it! 😀

As for the BBB reporting thing, if a store isn’t a member of the Better Business Bureau, reporting them to the Bureau won’t do diddly squat. Also, make sure you assert yourself about them taking care of their mistake somehow before you threaten them in any way. I’ve found that being calm and reasonable in situations where most would get fired up and upset has gotten me much further when it comes to dealing with a problem.

Good luck sista! Keep us posted…

Post # 11
Member
2292 posts
Buzzing bee
  • Wedding: July 2008

Can’t wait to hear.  I think I will have wrong dress nightmares now until mine gets here end of April.  Maybe when your dream dress emerges from the tailor’s shop they will stop.  Here’s hoping and praying it all works out and is just a crazy story you get to laugh at after the wedding.

Post # 12
Member
184 posts
Blushing bee

You poor thing!!!  6 weeks!!

I have no idea if this is even possible, but could your bridal salon call around to other local bridal salons and try to get you the exact same dress from their stores?  There are some sample dresses that are in really good condition…

I really hope this gets fixed!!!!!!!!  And don’t be afraid to be stern if your bridal consultant is being a jerk. 

Post # 13
Member
754 posts
Busy bee
  • Wedding: May 2008

Basically, all of China is shut down for the Chinese New Year, I was told that in a bridal shop just last week.  I guess lots of these dress places are located there.

 Lulu, don’t you dare pay a dime for those alterations!  If you don’t have the confidence to deal with the sales person, get someone else to (mom or MOH).  This was all their fault and you should have the dress you ordered, and for a discount, like tberry suggested.

Good luck and keep us posted!

Post # 14
Member
112 posts
Blushing bee
  • Wedding: May 2018

Oh LuluBlue – you are too sweet and kind about all of this.  I also agree with Sweeney’s post.  Kepp us posted and we’ll all have our fingers crossed for ya!

Post # 16
Member
2292 posts
Buzzing bee
  • Wedding: July 2008

You know, now that you actually know the dress you really wanted, and the size, you really could internet shop to see if you can’t pick it up for way less somewhere else.  And then just have any alterations done – maybe even by the same tailor, as they usually do work on the side.

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