Post # 1
Long story short. I bought my dress a year ago from a bridal boutique. It went bust. Got my money back and the designer dealt with the order directly so I thought everything was fine. Now it’s 7 weeks to go and no sign of my dress. It needs alterations when I get it and I’m really panicking. First they said March 1st. Next it was 31st of March and now still no dress. The shop I’m getting my alterations in has been great so far considering I’ve rescheduled twice but I’m due to go in this Thursday and when I rang the design company on Friday they still didn’t have my dress….I’m freaking out.
Post # 2
Do they know the date of your wedding?
Post # 3
yeah I have it when I ordered the dress. They seem to think I have plenty of time!!
Edit: I gave it when I ordered the dress
Post # 4
- Wedding: September 2019 - City, State
So when are they saying your dress is going to be in? Like what is the date they gave you this time? Just tell them you can not keep reshedualing your appt. with your alterations person. That she is getting upset and feels like she won’t have enough time. I know it’s not good to lie but at this point the dress maker isn’t really considering your feelings.
Post # 5
Why would you be getting your money back and still getting the dress? What date are they giving you now? With only 7 weeks left I’d be finding a back up dress probably.
Post # 6
I’m confused. You got your money back for the dress, but the designer is still giving you a dress?
Post # 7
I am so sorry. Maybe come up with a Plan B? Like, see what options there might be for off the rack? I know it is not the dress you ordered but I feel your panic.
Post # 8
She got her money back from the original order and then reordered it from the designer.
Post # 9
Thanks guys. Yes I got my money back from the bridal shop and then paid the designer for the new order of the same dress. They just keep saying “we will call you when it’s in” they are not giving me a date. I’ve had a look around online for off the peg dresses just in case. At what point do I say it’s too late and go and buy a new dress? Thanks for the replies I know people’s dresses are late and I might be being dramatic I just think after the initial stress with the shop I’m a bit more jittery about the dress. My partner rang them as she’s stronger than me when it comes to complaining about service and they said they’d call me back today with a proper update. They’ve said that in the past and I’ve not heard from them so I’m not holding my breath.
Post # 10
Hi Bee, how stressful and upsetting. I hope they get back to you this time. If they do not, call them back tomorrow (you or your partner) and then if you still do not hear back then call them again the next day. You should be a constant, firm but polite irritation at this point. Just not responding to customers is unacceptable and I bet there are others in your same position. They might be overwhelmed, in which case, the people who check in regularly and are kind but firm will get their dresses and/or rheir money back sooner.
Then, I’d check with the seamstress and find out what the absolute latest you could get your alterations done. I’d also start asking the designer about refunding your money and be looking into other dresses in case this one doesn’t come through.
Post # 11
Not sure if I’m going to be a lot of help, but I would cancel my order entirely, get my money back again, and go shopping at an entirely new store with an entirely new designer. Go a little cheaper if you can and use the rest of the money for rush shipping. You’ll have the dress soon, giving your tailor plenty of time to work on the dress.
Another layer: if you are concerned about the tailor working too hard, too fast, I would talk to the ladies at the new boutique about aspects of a dress that make life easier for a tailor (ie, structured, lined gowns rather than chiffon beachy frilly unlined ones). Get a dress relatively-easy to tailor and call it a day.
Post # 12
If you have to access it there is a site for preloved gowns called The Last Minute Bride
Post # 13
Oh man. I’d be searching for another dress at this point and ask for a refund. Sorry, bee. It just seems they’re leaving it too late for alterations.